Returned item lost by company
- Thread starter Ripper
- Start date
The problem is he doesn't, he's got the proof someone else's parcel was delivered
I've had an issue in the past that kind of lead to perhaps one part of the company (deliveries) not talking to the other part of the company (customer service) that was resolved when I insisted they check again, which resulted in a positive result a few days later.
It was a large company, rather than a 3 person lockup.
It was a large company, rather than a 3 person lockup.
Did you choose the return delivery company or did they give you a return label or something?
I guess if it was you, and you did all the return postage/arranging yourself, you should have had insurance cover for the full amount.
As someone else pointed out, I use RM for most things unless it's mega cheap as increased insurance through evri/Yodel is prohibitively expensive, and the quid you might save on postage is not worth the loss of the whole parcel if it's worth a lot.
I'd still fight it as much as you can. You do have tracking and your courier confirming delivery. Do you have a picture of the parcel you sent that you took yourself (I always do this)? If so you could show it's yours in the picture that evri provided.
I guess if it was you, and you did all the return postage/arranging yourself, you should have had insurance cover for the full amount.
As someone else pointed out, I use RM for most things unless it's mega cheap as increased insurance through evri/Yodel is prohibitively expensive, and the quid you might save on postage is not worth the loss of the whole parcel if it's worth a lot.
I'd still fight it as much as you can. You do have tracking and your courier confirming delivery. Do you have a picture of the parcel you sent that you took yourself (I always do this)? If so you could show it's yours in the picture that evri provided.
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Never go cheap on delivery costs. Royal mail special delivery. It is easy to deal with royal mail than it is with dpd etc... when you are sending parcels etc..
Compensation cover up to £750 money back if it is not at address by 1pm, and it is only costs a bit more than other carriers.
I would never trust any parcels with any UK based delivery company. I only trust RM.
Sorry to say this but its your fault, maybe next time you don't use these delivery companies and stick with RM.
Compensation cover up to £750 money back if it is not at address by 1pm, and it is only costs a bit more than other carriers.
I would never trust any parcels with any UK based delivery company. I only trust RM.
Sorry to say this but its your fault, maybe next time you don't use these delivery companies and stick with RM.
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This.
Evri say that it has been delivered and there is clearly another parcel in the photograph. Evri will have a record of all of the parcels they delivered that day, if they only have yours and someone else's on record then I'd say you have a solid case.
I once delivered a parcel that was photographed somewhere in huge pile so this could happen to anyone unless couriers are to start photographing each individual parcel being handed over in detail.
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Indeed. If they have records of only two parcels being delivered at that time and to that address, then it is pretty clear that they delivered it from that picture.
The parcel company is saying it was delivered.
The photo is not proof of delivery, its proof the delivery driver didn't steal the parcel.
Remember before they started to take photos.. when drivers were trustworthy. no company ever said DO YOU HAVE A PHOTO? they asked for a tracking numberm, if it said delivereed then it was settled.
I'd love to see someone argue in court a delivery never happened because theres no photo of it, but everything else says it was delivered.
since when was that a legal requirement? I'd go full on ombudsman if some company tried to pull that crap, its basically scamming.
OP should have made it require a signature, but surely if you have proof of delivery according to a parcel company that settles it
so its not legally required by law to take a photo, just take them to a small claims court, they probably won't even show up and you win, if they do show up you likely wasted more than 200 of there time and the judge surely sides with you anyway.
its on them to proove it wasnt delivered surely, everything is pointing to it having been delivered.
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The photo is of a different parcel
Signature
Calm down dear, it's only a forum post
"Everything" = the driver (who couldn't even manage to take a photo of the correct parcel when they "delivered" it).
If anything, the photo of the wrong parcel gives the company a stronger case - the photo shows a different parcel which clearly illustrates that the driver mistakenly marked the OP's parcel as delivered.*
* I'm not suggesting this is what happened - although it could well be, but it's an easy conclusion to draw
he didn't take a photo of the wrong parcel, the op confirmed his parcel is int he photo.
its just a coincidence the RMA number was showing on any of the parcels.
think of all the proof od delivery photos you;'ve seen, how many show the address? how do we know the driver didn't just take the parcel after?
you could claim almost anything unless theres a video of it going through a letterbox with no way to retrieve it.
photos arent a legal requirement, they aren't for the customers benefit and they are mostly useless.
company should check their CCTV and provide evidence it wasn;t delivered
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Prove it.
Unless you can do some CSI level image enhancement on that QR code then that could be any parcel.
I'm struggling to think of an occasion where one of my drivers hasn't made sure that (where the item was of sufficient value) the address label was fully visible and the parcel was in my hand/open doorway, maybe you've just been unlucky
Ah, I see where the confusion is coming from! The photo isn't for the customer's benefit, it is for the courier's protection, exactly for cases like this, where the recipient claims they haven't received it. Normally they would refer to the photo, but in this case it obviously shows the wrong parcel, so, as per my previous post, the courier has ****** up here.
No proof of delivery, so by all accounts the OP should be entitled to compensation from the courier... Unfortunately they skimped on the compensation so that will be a total of £20
You might want to just think that through for a moment...
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Brazo
Brazo
ah………..
Soldato
- Joined
- 6 Sep 2016
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When a company has to change it's named from Hermes..lol
I'm conscious I made some bad calls (with postage choices) and had some bad luck in this process (poorly taken photograph). But ultimately I'm getting done over here.
I will fight it. I'll see how they respond this week before taking it further if necessary.
I will fight it. I'll see how they respond this week before taking it further if necessary.
You screwed yourself over using Evri.
The photo is of a different parcel
Signature
Calm down dear, it's only a forum post
"Everything" = the driver (who couldn't even manage to take a photo of the correct parcel when they "delivered" it).
If anything, the photo of the wrong parcel gives the company a stronger case - the photo shows a different parcel which clearly illustrates that the driver mistakenly marked the OP's parcel as delivered.*
* I'm not suggesting this is what happened - although it could well be, but it's an easy conclusion to draw
The photo clearly shows two parcels though. If Evri have the logs that two parcels were recorded as delivered at that time, and one of them was the OP's then logic would dictate that the OP's parcel was delivered.
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even if the log said 2 parcels delivered, if the company (who hadn't seen the photo when denying reception) says it wasn't received that points the finger at the delivery man,
maybe the company will eventually find the parcel (sent one back to ransomspares and had to prompt them a week after their recommended evri courier said it was deiivered to find out what was happening)
assume op hasn't got a photo of package at he handed to evri, with their label on it (had done this in above case) as proof of type of wrapping.
maybe the company will eventually find the parcel (sent one back to ransomspares and had to prompt them a week after their recommended evri courier said it was deiivered to find out what was happening)
assume op hasn't got a photo of package at he handed to evri, with their label on it (had done this in above case) as proof of type of wrapping.
Absolutely true, but I feel for the OP if they need to try and get that information from Evri!
Pro tip: if you ever need to actually speak to a real person at a delivery company, the quickest and easiest way I've found is to choose the "driver damaged my property" option, guaranteed you'll get a call back within 24 hours
.However, hopefully for the OP it will be a simple case of the parcel "mysteriously" turning up after they receive his complaint...
If it is the courier who's let you down you're only going to get the compensation you paid for. I doubt the company receiving the parcel is pulling a fast one. They wouldn't know the courier took a bad pic.
It well we'll be chucked somewhere knowing evri. Maybe the courier left if on the floor. Anything could have happened.
Seems like best you can hope for is that the parcel was delivered and the company find it. Else I can't see you getting more than that basic cover.
It well we'll be chucked somewhere knowing evri. Maybe the courier left if on the floor. Anything could have happened.
Seems like best you can hope for is that the parcel was delivered and the company find it. Else I can't see you getting more than that basic cover.