£104. Jumped nearly 50% because they can. Thanks southern water.
Clean your teeth in the showerGuess your not on a meter then? I dunno whay people are so adverse to them unless they take half hour showers, leave taps running when cleaning teeth etc?
I do! last time I brushed my teeth outside the shower it felt weird. And cold.Clean your teeth in the shower
On meter here.. was £60 before. I suppose we are heavy users but Southern water took the mick this year.Guess your not on a meter then? I dunno whay people are so adverse to them unless they take half hour showers, leave taps running when cleaning teeth etc?
Ours is super expensive now. Thankfully our usage is low.
Look at the jump in cost with the price increase.
We're a 2 person household and our DD is £52 a month.
Your previous payment plan isn’t enough to cover your charges. To get your account back on track, we’re increasing your instalments from £63.00 to £175.00 per month starting from 28th September 2025 .
Why have my payments increased?
To calculate payment plans, we use meter readings from the past six months to predict your usage for the next six months. We factor in any changes to our tariffs, outstanding balances and charge you for any extra water you used, beyond our last prediction.
We split what’s owed evenly, so you pay a regular amount each time.
Your payment plan will be reviewed every six months and may change each time.
We will increase your payments if: you’ve used more water than we thought you would; we’ve raised our prices; you’ve underpaid or have debt on your account; or a credit balance had been used previously to offset charges.
We will lower payments when: you use less water than we expected or have an account credit to offset charges. To find out more about how we work out your bill and our recent price increase, visit thameswater.co.uk/understandyourbill
Your new payment plan:
Any outstanding amount from your previous bill date 26.08.2025 £1049.62
Estimated water you will use for the duration of the plan £585.06
Total to be paid over 6 months £464.56
New Monthly payment £175.00
Two years later, still the same two people, and I get this:
I've confirmed the meter is correct and the reading is correct, however according to our bill, our consumption has gone up 4%:
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Here's their justification:
What am I missing here?
What am I missing here?
Any outstanding amount from your previous bill date 26.08.2025 £1049.62
Sounds like you're £1049 behind on your payments based on £52pm DD and the new amount is mostly to pay that off?
Which I'm perfectly fine with if they spread it out a bit more, but their systems are obviously poorly configured meaning that instead of adjusting at the start of the billing cycle, they do it halfway through the year, so I get railed for almost triple the cost.
I've emailed the CEO and asked to be rung by someone who can agree a better way of sorting this.
Honestly I couldn't care less about the money, I'd just pay the lot upfront if they handled this properly, but their approach of just stiffing us like this winds me up no end.
And now they're gonna get the End Boss Karen.
Any outstanding amount from your previous bill date 26.08.2025 £1049.62
Estimated water you will use for the duration of the plan £585.06
Total to be paid over 6 months £464.56
New Monthly payment £175.00
Any outstanding amount from your previous bill date 26.08.2025 £464.56
Estimated water you will use for the duration of the plan £585.06
Total to be paid over 6 months £1049.62
New Monthly payment £175.00 (£1050 over 6 months)