The ASUS Dumpster Fire
- Thread starter Ice Tea
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You're missing the entire point. It's not about product stability or performance, it's about how Asus as a company and how they treat customers. They are an utterly gutter tier company.
I use asus and never had a problem, but agree with that statement...but then every time i look, they pretty much all treat customers with contempt...gigabyte 1st lost alltheir rma data after hack and telling people too bad...then the blowing up psu's which they refused to acknowledge, then started selling them as part of a package with gpu's during crypto crisis
x3d cpu burning and the bios fiasco with asus...msi also had a beta bios out there which was v. quietly removed and not discussed when it blew up in asus face...sure if msi was the biggest mobo seller at time it would have been role reversal with them getting flack and asus quietly removing from view
I've prettu much resigned myself that if any of my pc parts breaks, it's instance ewaste and just buy new...unfortunately the hassle of sending something back is just too much like a complete pain in the backside.
saying that i did have some ql fans fail from corsair..phoned them, sent them an email proof of purchase and photo of fans not working...they sent me new fans and didn't want the broken ones back
only ever bought mobo off asus(no other pc parts off them)....used msi also and had zero problem with each of them...I just buy the mobo that i like lok of, has what i want on it and budget works
same for other parts..last cases i've used are antec c5, phanteks nv5, lian li 011d evo and corsair 5000x..and lian li before that
think the day of being looked after by anyone is long gone
all i know is all my hhd I've had have failed, so never buying one of those again...last one was in an apple product..apple had part instock but wouldn't sell it to me as they considered my imac legacy...i bought it, my choice..that annoyed me as it failed while it wasn't 'legacy', i just didn't take it into the shop for 6 months by which time it was...solution...they told me to buy a new imac for £2k...annoyed me enough i haven't bought apple since
Caporegime
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Well said. Gigabyte and others have also horror stories about there customer service so the saying goes. The grass is not always greener...
Soldato
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Never had any issue's with Armoury Crate in the two years that I have used it on my Rog Max Z790, but I have had issues with gigabyte motherboards in the past
Man of Honour
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They are all as bad as each other which is why I never install any of their software no matter what brand the motherboard is. I use the bios to control the fans and Windows 11 to control ARGB and HWInfo or Aida64 for temps, there is no need for anything else.
That's as maybe, but I've had Asus motherboards since the P5N-E in 2006, which was a smashing board, and never had any trouble with them. Definitely sounds like something is very wrong there though.
If only. C6H owners would like a word about the cold boot issue that’s still a thing, as soon as the C7H launched, it was ignored, threads about it unpinned and the hype train moved on. So would the x99 owners who suffered burnt out chips due to the extra power ‘features’ ASUS introduced. They are the two examples I can personally say I have seen, others exist, warranty for example - remember the RMA refusal on here where ASUS refused because the grounding points on a motherboard round the mounting screw showed whiteness marks from being used exactly as intended and OCUK eventually just refunded the user? That was probably about as good an outcome as I have ever seen from an ASUS RMA, they are painful to deal with, send you any old crap back and generally DGAF.
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On the other hand the Striker Extreme and P5N32 series of 680 chipset boards were trash - even a small amount of board flex would detach the South Bridge chip, the solder would fail for a pastime on the main chipset, DIMM slots would degrade physically and some BIOS versions would cause memory module and CPU degradation from incorrect voltages, the list goes on.
I've seen way too many issues with Asus over the years whether flaws with products or poor RMA/customer service experience - there was a period where the company handling RMAs for them was just straight up round robin sending RMA returns back out to customers without doing anything and/or you'd get another customer's shoddily refurbished return even if you'd sent in a still effectively new premium tier product...
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Soldato
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The troble is ASUS still make the best boards for overclockers, who else makes a Gene or an Apex type board, so they still some what have a section of the market and always will if they keep making boards like that, even though bios 3203 beta killed 2 9950X3Ds for me on my Gene, and one for another guy I know of, note to self, dont flash beta bioses, but I got a golden replacement from AMD and the other one I got my money back from the rainforest for.
I mean they are a bit stupid to themselves, they did make a B850 ITX motherboard better than their X870 counter part, which is probably why theres not much price difference, but I brought one for my Mrs simply because its the only ITX board that I could find which had 2 x Gen5 nvme slots and a Gen5 PCI x16 slot along with wifi 7, I dont know why no one else offers 2 Gen5 M.2 slots on ITX boards as the CPU allows for it.
As for ASUS AC, theres no need for it, its just bloatware, theres other ways to control fans, RGB, and get drivers, so what else do you need it for, disable it in the bios and be done with it, they are all the same, MSI dragon centre is still bloatware, I cant say anything for their routers as I dont use them.
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So, through ASUS’ negligence, AMD and Amazon had to foot the bill for two processors, but it’s OK because ASUS give you an extra NVMe and Wifi7?
That ASUS hype train must be a wild ride, especially when other companies pick up the tab for your ticket, good job they aren’t passing that on to the rest of us through higher pricing… Oh, wait.
Soldato
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Ok, so partly my fault for putting a beta bios on my board, however, explain the situation with ASRock killing multiple 9800X3Ds and initially denying that it was there boards at fault, all those end users having to replace boards themselves with RMA's getting denied because of ASRock's negligence, AMD had to foot the bill for all those dead CPUs, so no manufacturer is any different from the other, its easy to slate one manufacturer and forget about what another was up to.
Every Ryzen CPU had 28 PCI Gen5 Lanes, 4 are for the downstream to the chipset, that leaves 24 user configurable, 16 for the GPU slot or x8x8, 4 for the 1st m.2 and 4 for the 2nd, the rest come from the chipset or get shared with the GPU slot on X870 boards, theres no excuse for cutting Gen5 slots down to 1 on ITX boards, they are wasting lanes which you have basically paid for.
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Soldato
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Yes.
Lucky me, I always disable bloatware, so would never encounter a problem like this.
Even though Asus have made some mistakes, they are still a huge force to be reckoned with. And the simple fact is they do have a very wide range of products and some of them are really good.
Asus and TP-Link pretty much dominate the home router market now and I wouldn't trust TP-Link as far as I could throw them.
I do use Asus routers, and they have always been spot on for me, which I really can't say for other makes. What really pushed me in that direction is Merlin.
Having said that, there are some disturbing signs in their most recent firmware. If you read the blurb, they seem to have incorporated the ability to force security updates on people, and there is literally no way to stop them. It smacks horribly of AC or backdoor to me.
But then, what Asus don't tell you in the sales blurb is that all the advanced features in their routers are not really supported by Asus, rather they're supported by Trend, and the price for that is your data. Trend literally have the ability to collect data on everything you do. They probably don't, but I grow tired of this crazy obession with user-data and vague agreements.
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Hello I'm Samson Hu. Co CEO of ASUS. When we got found out faking FCC test data and only stopped because it would lose US distribution... that is a tragedy that should never have happened. As CEO I'd like to say... we're sorry.
Hello I'm Samson Hu. Co CEO of ASUS. Our router security flaws tearing a whole into another dimension for the second time is a tragedy that should never have happened. As CEO I'd like to say... we're sorry.
Here's the difference, TP Link generally patch CVE's in a timely manner, don't fake FCC data, don't leave customers data exposed to the internet for years because they can't be bothered, and if you have an issue such as a UK ISP who has a quirky authentication method like DHCP 60/61, they will happily roll you a beta bios to enable you to enter the required data in a few days. Ever tried reaching out to ASUS about an issue? It's crickets.
I don't need to explain anything, i haven't held ASROCK or anyone else up as being the savior of hardware manufacturing, literally every other OEM on the planet make mistakes, but they generally handle them in a non predatory manner. ASUS consistently screws over everyone who isn't ASUS, they don't just suck, they swallow.
I'm sure most of you know but I have a whole thread on Asus:
Thread 'Asus' https://forums.overclockers.co.uk/threads/asus.18964425/
Thread 'Asus' https://forums.overclockers.co.uk/threads/asus.18964425/
Caporegime
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Most of my board are Asus and touch wood never had a issue
Soldato
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I can remember owning a American router that had issues there were never fixed. And even one that had British software that I waited two years and they didn't address the problems. It seems quite common that router manufacturers don't. They just work on the next awesome release and hope you will buy that instead. In the mean time they put out fires.
Everyone is telling me to avoid Asus, but the more you dig in to the problem the more it seems you can't trust anyone. Asus is just the tip of the iceberg.
And I quote...
"Vulnerabilities in embedded devices are not unique to any one manufacturer or country of origin," said Sonu Shankar, chief product officer at Phosphorus Cybersecurity. "Nation-state actors frequently exploit weaknesses in devices from vendors worldwide, including those sold by American manufacturers."
It's not that I care much, but what I don't want to do is buy a new router then find an MI6 telling me that I need to sell it.
And, ultimately, I am not sure that Asus are worse than anyone else, and the one advantage they do have is Merlin. Asus may not fix bugs, but Merlin does.
Don't get me wrong, I am not at all happy with Asus. I am just not convinced they are alone is being untrustworthy.
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