To be honest, RMA was a nightmare, I brought an ASUS B650i ITX motherboard from them early last year, for a build for my Mrs and it basically died, no life at all, the only signs of life were the audio jack LEDs in the back, so I arranged an RMA with them to return it, they wanted pictures of the board and the socket which I did for them, and they approved the RMA, sent the board back in a heavily bubble wrapped box, then a few days later I got a message saying the board is on the way back to me, theres a bent pin, low and behold when I got it back there was an obvious bent pin, so I rang them and told them that pin wasnt there like that when I sent you the board, look at the pictures you asked me for, so they asked me to return the board back to them (at my cost), they had no replacements in stock, so gave me a credit note and I brought a Gigabye B850I ITX board off them, as soon as I got it, I took pictures, listed it and sold it on a well known auction site, I didnt want to have to deal with them again, with the proceeds I brought my Mrs an ASUS B850i from OCuk instead
That was only 3 or 4 months ago, I had no idea they were on the brink of destruction at that point, but now it kind of makes sense getting messed around and maybe RMA staff not caring how they handle returns, especially if they knew the future of the company at the time.