MinisForum MS-01 - Owners Thread

@skyeci100 how are you getting on with your return? I have a unit that it looks like I need to send back to Minisforum and I am not inspired as the addresses they have given me are:

  1. A "Morrisons Daily & Post Office"
  2. A "random house" in Nottingham

Also, they've not provided a return slip so like yourself it looks like I am going to have to stump up the cash for a RMSD slip for the item
 
TechMinerUK said:
@skyeci100 how are you getting on with your return? I have a unit that it looks like I need to send back to Minisforum and I am not inspired as the addresses they have given me are:

  1. A "Morrisons Daily & Post Office"
  2. A "random house" in Nottingham

Also, they've not provided a return slip so like yourself it looks like I am going to have to stump up the cash for a RMSD slip for the item
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TechMinerUK said:
. I had the same address's. Personally I would send it to the house... I sent mine to the morrisons... far as royal mail say its still there nearly 18 days on. I received my replacement this week. I would make sure you send it signed and tracked and as soon as its delivered send them a screen shot of the signature. I sent them the sig of it being delivered to the morrisons which is all I could do.. Rm told me it will be sent back shortly as I sent it tracked and signed for. Im interested to see if it comes back as no one really knows where it is it seems
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It was £9 approx for tracked 24 with signature (I didn't special delivery it as it was £20) In hindsight I would have opted for the house as I dont think they have collected it. The uk agent wouldn't speak on the phone after trying to make contact several times...
 
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skyeci100 said:
It was £9 approx for tracked 24 with signature (I didn't special delivery it as it was £20) In hindsight I would have opted for the house as I dont think they have collected it. The uk agent wouldn't speak on the phone after trying to make contact several times...
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Brilliant, looks like they are definitely following a clear process then!

I'll push back on them as I mentioned the fact that the addressed they have provided are "Known for not accepting" parcels.

Honestly, I get not having a fully built out infrastructure but having a returns process that sends systems to a Morrisons Daily doesn't inspire confidence, especially when asking for a 5* review at the same time :(
 
TechMinerUK said:
Brilliant, looks like they are definitely following a clear process then!

I'll push back on them as I mentioned the fact that the addressed they have provided are "Known for not accepting" parcels.

Honestly, I get not having a fully built out infrastructure but having a returns process that sends systems to a Morrisons Daily doesn't inspire confidence, especially when asking for a 5* review at the same time :(
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Yes keeping on for a review to me as well. no chance. .

They actually asked me if it had been collected!... I guess the agent doesn't speak to them either. That's why I just provided the signnature of the drop off at morrisons, thankfully that was enough to get the replacement sent out but it was another week nearly before they sent it... its up to them to chase it up with the agent. Im hoping it will come back as that would be somewhat amusing!

Thankfully the replacement has been ok so far as ran it on extended me test for hours...
 
skyeci100 said:
Yes keeping on for a review to me as well. no chance. .

They actually asked me if it had been collected!... I guess the agent doesn't speak to them either. That's why I just provided the signnature of the drop off at morrisons, thankfully that was enough to get the replacement sent out but it was another week nearly before they sent it... its up to them to chase it up with the agent. Im hoping it will come back as that would be somewhat amusing!

Thankfully the replacement has been ok so far as ran it on extended me test for hours...
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At least they sent a replacement out then!

At this point I just want a refund from them :D
 
Welp, on one of my units I ended up biting the bullet and sending it to the address, shock horror that it is stuck there with no update from them

Like, I get that not all companies have RMA infrastructure and things aren't instant but this is just disappointing, the parcel was posted Special Delivery 1PM with an image even provided to them!
 
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TechMinerUK said:
Welp, on one of my units I ended up biting the bullet and sending it to the address, shock horror that it is stuck there with no update from them

Like, I get that not all companies have RMA infrastructure and things aren't instant but this is just disappointing, the parcel was posted Special Delivery 1PM with an image even provided to them!
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The only advice I can give you is download a copy of the signature that signed for it to be dropped off at the morrisons. I sent them that and that seemed to kick off the replacement etc...good luck!
 
Well, the quest continues!

They confirmed they received the unit last Thursday after chasing however as of today I've still not had an update on when the replacement unit will be send out so I will have to chase them again.

Looks like there will be another week of chaser emails to try and get this moving :(
 
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