Virgin Media Discussion Thread

pfff, and I still can't even get 1Gbps symmetrical yet.

Just logged into Virginmedia and it's already saying:
"Your contract is expiring soon.
You currently pay £37.02* and from 01/02/2026 your monthly price will go up to £70.02*."
and I can renew now for £44.79 a month.
Increasing to:
£48.29 from your April 2026 bill
£51.79 from your April 2027 bill
£77.02 from your September 2027 bill
lol

My current package is just M500 with a speed boost to 1Gig due to having an O2 sim.
 
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Pyr0m@nI@]{ said:
pfff, and I still can't even get 1Gbps symmetrical yet.

Just logged into Virginmedia and it's already saying:
"Your contract is expiring soon.
You currently pay £37.02* and from 01/02/2026 your monthly price will go up to £70.02*."
and I can renew now for £44.79 a month.
Increasing to:
£48.29 from your April 2026 bill
£51.79 from your April 2027 bill
£77.02 from your September 2027 bill
lol

My current package is just M500 with a speed boost to 1Gig due to having an O2 sim.
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Your renewal offer is better than mine. They offered me £48.xx for M500.

If I can’t negotiate a monthly rolling contract with them, I’ll likely move back to FTTC/SoGEA because I can’t stomach another 2 years of their crap service knowing that Openreach will start building in our area next year.
 
I think I can get vodafone for £33 a month for 910 down, 105 up, but still a 24 month contract.
I'd be shocked if anyone has upgraded anything around here before this or my next contract is up.
 
Just signed up for 2 years of 1gig, super hub seems a bit of a faff, you only have to breathe on it and it gets confused, it takes so long to reboot though.

I’m paying something like 30 quid a month that goes up 3 quid each April.

Doesn’t seem too bad to me if I leave it alone to do its thing.
 
thewanted said:
Your renewal offer is better than mine. They offered me £48.xx for M500.

If I can’t negotiate a monthly rolling contract with them, I’ll likely move back to FTTC/SoGEA because I can’t stomach another 2 years of their crap service knowing that Openreach will start building in our area next year.
Click to expand...

lol, my renewal offer in their app has gone up to £50.41 now.

Such a terrible way to treat customers.
 
thewanted said:
lol, my renewal offer in their app has gone up to £50.41 now.

Such a terrible way to treat customers.
Click to expand...
Keep checking the renewal offer over a number of days. When I (after not getting round to it for ages) moved back to a 18 month contract a few months ago via a renewal offer I noticed the offer on the web page changed every day or two between about 3 different prices with £5-ish between the lowest and highest prices ... In the end was able to opt-in at the best price!
Nb I also tried online chat to get the "best price available" and was quoted something that was higher than my out-of-contract price!
 
I'm paying £23 for 350MB which expires in Jan next year and the current renewal offer on my account page is £32 then £35 the year after.

OR have been doing a fair bit of work on the estate but doesn't seem to be live yet, so this is still the only option (bar satellite / 4G) apart from ~50-60mbit FTTC.
 
Looks like VM are going to be my only high speed option going forward :(

Just finished my 2yr contract with EE. I was on G.fast package (150/30, with landline and unlimited minutes) which has now jumped up to £60. Went to renew to see what deals they had and was told they can't renew as they no longer sell G.fast products. They can only offer 80/20 FTTC deals. Tried other ISPs and they are the same.

So my only option is stay out of contract and stay on my 150 package for £60 or switch to Virgin.

Are they still as bad (or worse) than in the past, as I'm dreading having to switch.
 
If you don't know go through compare sites you'll get better deal then going direct

Never had issues with service only few times and that's over 20 years but guess it also depends on the area, rarely ever needed to contact customer service but did just cancel via site using live chat was straight forward
 
Good o’l Virgin, cancelled my plan for the end of the month and looks like they’ve disconnected it immediately. Fun call in the morning to explain why I’m not online at work.
 
Throrik said:
Good o’l Virgin, cancelled my plan for the end of the month and looks like they’ve disconnected it immediately. Fun call in the morning to explain why I’m not online at work.
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Surely they must do this on purpose? The deprovision is surely automated and has a trigger date/time when to execute. They must intentionally put in the wrong date just to **** you off.
 
So cancelled and service has disconnected was on cable for around 20 years was on 250mb, had enough of the price and having to do the retention dance each time also reading soon the April price increase will be £4 from £3.50

The only other decent option was Vodafone joining through the compare sites getting voucher, 150mb £20 and £25 for 500mb

Ended up using 5G unlimited data talk mobile uses Vodafone, £16 rolling monthly, no price rises
Usb tethering using spare phone into Asus router

Past week of using it no issues, mostly streaming with few devices same time mix of 4K and HD also general web browsing, speed test shows 150mb-250mb

Unless really good deal pops up I think I'll be sticking with this for now
 
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uscool said:
So cancelled and service has disconnected was on cable for around 20 years was on 250mb, had enough of the price and having to do the retention dance each time also reading soon the April price increase will be £4 from £3.50

The only other decent option was Vodafone joining through the compare sites getting voucher, 150mb £20 and £25 for 500mb

Ended up using 5G unlimited data talk mobile uses Vodafone, £16 rolling monthly, no price rises
Usb tethering using spare phone into Asus router

Past week of using it no issues, mostly streaming with few devices same time mix of 4K and HD also general web browsing, speed test shows 150mb-250mb

Unless really good deal pops up I think I'll be sticking with this for now
Click to expand...

Wish my 5G was that good, but I need to get off of O2’s terrible network, where I am I have literally had large moments on 3G. I’ve managed to find a small patch of decentish 4G in the old house, and my new connection was activated today in the new house so will take my router etc over tomorrow to connect to that.
 
Throrik said:
Wish my 5G was that good, but I need to get off of O2’s terrible network, where I am I have literally had large moments on 3G. I’ve managed to find a small patch of decentish 4G in the old house, and my new connection was activated today in the new house so will take my router etc over tomorrow to connect to that.
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It's just a lottery, only real options are networks that use three or Vodafone they are the only ones that have no fair use policy on unlimited data we use about 1.6tb per month

I tried id mobile which uses three but it keeps switching between 4g and 5g would need 5g router to lock the band can't do it on mobile

I tested id mobile at friends and was getting 600-700mb you can get id mobile for £10 12 months contract or 1 month rolling £15 with no price rises
 
uscool said:
It's just a lottery, only real options are networks that use three or Vodafone they are the only ones that have no fair use policy on unlimited data we use about 1.6tb per month

I tried id mobile which uses three but it keeps switching between 4g and 5g would need 5g router to lock the band can't do it on mobile

I tested id mobile at friends and was getting 600-700mb you can get id mobile for £10 12 months contract or 1 month rolling £15 with no price rises
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This was the best I had in Three....



Very patchy though in and around surrounding areas. North London.
 
ljt said:
Looks like VM are going to be my only high speed option going forward :(

Just finished my 2yr contract with EE. I was on G.fast package (150/30, with landline and unlimited minutes) which has now jumped up to £60. Went to renew to see what deals they had and was told they can't renew as they no longer sell G.fast products. They can only offer 80/20 FTTC deals. Tried other ISPs and they are the same.

So my only option is stay out of contract and stay on my 150 package for £60 or switch to Virgin.

Are they still as bad (or worse) than in the past, as I'm dreading having to switch.
Click to expand...

Well I've bit the bullet and ordered VM. Due to go live on the 500Mb package on the 18th, so we shall see.

Really annoyed that G.fast isn't being sold by any of the mainstream ISP's anymore, as there is no FTTP around by me at the moment.

BRSK did say they were installing, but they got so far then stopped a few houses short of mine (I haven't got line of sight to one of their poles and my property has no duct, it's all buried cable :( ). Checked their website and my house now shows there is an issue with the rollout. Chased BRSK to ask what the issue was and got a reply saying sorry we are no longer going to be able to serve your property due to "intensive community engagement, along with feedback from residents and local councilors at the time of planning" which I've since found out that some NIMBY's didn't want poles putting up and stopped them installing :rolleyes: FFS!
 
ChrisD. said:
They're utter legends aren't they.
Click to expand...

aaronyuri said:
Surely they must do this on purpose? The deprovision is surely automated and has a trigger date/time when to execute. They must intentionally put in the wrong date just to **** you off.
Click to expand...

I got an email from them today apologising for their ‘mistake’ and crediting me for an entire £9 for my woes.
 
ljt said:
Well I've bit the bullet and ordered VM. Due to go live on the 500Mb package on the 18th, so we shall see.

Really annoyed that G.fast isn't being sold by any of the mainstream ISP's anymore, as there is no FTTP around by me at the moment.

BRSK did say they were installing, but they got so far then stopped a few houses short of mine (I haven't got line of sight to one of their poles and my property has no duct, it's all buried cable :( ). Checked their website and my house now shows there is an issue with the rollout. Chased BRSK to ask what the issue was and got a reply saying sorry we are no longer going to be able to serve your property due to "intensive community engagement, along with feedback from residents and local councilors at the time of planning" which I've since found out that some NIMBY's didn't want poles putting up and stopped them installing :rolleyes: FFS!
Click to expand...
I’ve been waiting 3 years for brsk to do our street. Website still says we are in build stage. But we have no poles on our road. Virgin is buried cable. Brsk is available a few streets away though (that have poles). My virgin contract ends in nov. So looks like I’m signing up to Virgin for another term. Maybe by then brsk may be here.
 
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