I had a very inexperienced BT Openreach (subcontracted to Kelly Communications) engineer drill through my central heating pipe late last week whilst installing my new fibre connection. In hindsight I should have turned him away when he greeted me by saying “i’m here to fit your WiFi’”. He managed to drill between the 2 pipes, bursting one of them and denting another. Cue lots of water until the pipe emptied after I turned the water off. They sent a plumber out and 7 hours later we had water again. He told me he had the pipe detector on the wrong setting.
Not been very impressed with the response, they promised a call yesterday, nothing came, today they called me and I’m finding them difficult already.
The major damage is to my wooden flooring, an area has blown, become raised and is considerably distorted. I have a continuous run of wooden flooring throughout my entire downstairs, in the lounge (where the pipe was hit), dining room, kitchen, utility room and hallway. No idea how they are going to repair the section of damage and it’s going to be a big job to replace it. Someone is calling me about repairing the wall first, they won’t assess all of the damage at the same time. Each job is being treated individually.
My wife works from home and needs a quiet environment for her work (not an office based job). I asked about loss of earnings whilst she couldn’t work and was told that wasn’t covered and I should contact my service provider. My service provider (Plusnet) has wiped their hands of it, nothing to do with them I am told. I’m not a compo face type of person but I didn’t cause the damage, they sent an inexperienced engineer and I shouldn’t be out of pocket for their mistake.
It’s all a bit of a mess. Has anyone else experienced an insurance claim of this nature? I would definitely appreciate some guidance.
Not been very impressed with the response, they promised a call yesterday, nothing came, today they called me and I’m finding them difficult already.
The major damage is to my wooden flooring, an area has blown, become raised and is considerably distorted. I have a continuous run of wooden flooring throughout my entire downstairs, in the lounge (where the pipe was hit), dining room, kitchen, utility room and hallway. No idea how they are going to repair the section of damage and it’s going to be a big job to replace it. Someone is calling me about repairing the wall first, they won’t assess all of the damage at the same time. Each job is being treated individually.
My wife works from home and needs a quiet environment for her work (not an office based job). I asked about loss of earnings whilst she couldn’t work and was told that wasn’t covered and I should contact my service provider. My service provider (Plusnet) has wiped their hands of it, nothing to do with them I am told. I’m not a compo face type of person but I didn’t cause the damage, they sent an inexperienced engineer and I shouldn’t be out of pocket for their mistake.
It’s all a bit of a mess. Has anyone else experienced an insurance claim of this nature? I would definitely appreciate some guidance.
