It was indeed, but most of this area (except a few streets near me) already had Virgin/DOCSIS. They only laid XGS-PON where DOCSIS wasn't already present. I tried my best to get info from Nexfibre or Wales and West Utilities, but the guys doing the work were always the best sources of info. I spoke to them when they were near the end of the streets, and the worker said they were hooking it all up to the main network and it would be order ready in 6-8 weeks. 4 weeks later and I was able to order!
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Thanks for the info
My area isn't listed on nexfibre.co.uk which makes me think it's part of Project Mustang instead. From what I was reading last night, it seems like they're only targeting houses that have never had a Virgin Media subscription, despite being connected to their HFC network.
No problem. Hope it helps.Thanks for the info
My area isn't listed on nexfibre.co.uk which makes me think it's part of Project Mustang instead. From what I was reading last night, it seems like they're only targeting houses that have never had a Virgin Media subscription, despite being connected to their HFC network.
It's also fuelled by gov funding under project gigabit. Properties are exempt if they have FTTP or other services already, as far as I've interpreted the guidelines.
So many factors to consider when it comes to this stuff, unfortunately! If you see workers in your street, ask questions and you'll get the info you need.
I had 250mbps + weekend calls for £23 then increased to £24.89 earlier this year. I contacted them they offered me £29 i said no and to start my 30days notice to disconnect. 2 days later they phoned me and offered me £23 for the same package but it would increase £4 each april. I asked how much for 125mbps and no phone they said £18 and it increases by £4 each april. I asked for a superhub5 too due to poor wireless on my superhub3 which they are sending me free of charge.
Last edited:
Permabanned
- Joined
- 14 Oct 2025
- Posts
- 23
- Location
- UK
So just just upgraded to 1gig (from 250 package), Netflix included and an upgrade from hub 3 to hub 5.
They were reluctant twice to reduce but both times said I wanted to cancel.
£30 per month not including price rises but then April price rises. This is the deal for new customers.
Wasn't going to get it cheaper that that unless I was an o2 customer. Don't have o2 contract so just bit the bullet. So I can now cancel my Netflix once this all goes through.
Equipment delivered in couple days and I have to get my other kit sent back.
Did you get your deal? I did !
Go to retentions.
They were reluctant twice to reduce but both times said I wanted to cancel.
£30 per month not including price rises but then April price rises. This is the deal for new customers.
Wasn't going to get it cheaper that that unless I was an o2 customer. Don't have o2 contract so just bit the bullet. So I can now cancel my Netflix once this all goes through.
Equipment delivered in couple days and I have to get my other kit sent back.
Did you get your deal? I did !
Go to retentions.
Last edited:
Soldato
- Joined
- 22 May 2015
- Posts
- 2,758
- Location
- Manchester
I've just had gig Internet installed today, great guys and all went very smoothly.
Great news!
A few houses further up my street have had their ETBs installed already. Once again, fingers crossed they can reuse the OR duct that goes from the street to my house for the fibre cable as they seem to have done for those.
I'll update this thread with how the install goes on Wednesday.
Soldato
- Joined
- 22 May 2015
- Posts
- 2,758
- Location
- Manchester
Yeah, literally just finished setting up all my devices. It's great. I'd got lazy and just kept BT broadband and TNT, Discovery, etc. A bit ago I switched off the BT router and have now transferred everything over. Used to get 65Mbps on the old connection, getting 950Mbps now. Very nice.
Added bonus being after sacking off BT and a couple of other unnecessary subscriptions, I have massively faster Internet and 135 quid more in my wallet each month. Winner.
Associate
- Joined
- 10 Mar 2009
- Posts
- 1,422
- Location
- Newark
I didnt get the deal no, only spoke to them through online chat, and they outright refused.
Did you call them?
My 30 days notice is quickly coming up and soon to be without internet by the look of it!
was expecting a phone call, but so far nothing.
Last edited:
My service went live today. They dug an angled trench and tucked the fibre under the soil, then ran it across the house wall into my comms cupboard. A clean and tidy job.
Quick speed test over WiFi netted 900Mb first go and then 660Mb second go. I need to switch over to the Virgin setup properly and that's this evening's job as my FTTC service is dying at 1:00!
Quick speed test over WiFi netted 900Mb first go and then 660Mb second go. I need to switch over to the Virgin setup properly and that's this evening's job as my FTTC service is dying at 1:00!
I think I would take this deal if they offered it to me. It wouldn’t be great to have 25% of the bandwidth I have now, but at least the early termination cost will be cheaper if Openreach pull their finger out in our area.
Finally, it looks like Virgin have managed to get a contractor to arrange the connection point outside my house on Monday/Tuesday according to roadworks.org and BIDB. We've had £85 put on the account as an apology and to cover mobile data use and there should be further compensation on top too.
By the time Tuesday comes around it'll be at 83 days, plus another week or so maybe for them to get a VM engineer to do the actual connection and it's likely to be around 90 days. According to the Ofcom automatic compensation I should be due £6.24 for every day since original missed service date so that's about £560, on top of the £85 credit they've put on my account. Surely I'm not really going to end up with £645 out of this?
I've read somehere it could be as much as £9.68 a day.. I'll try and find thata for you..
Soldato
- Joined
- 24 Mar 2018
- Posts
- 3,290
- Location
- Brighton
Just noticed my modem updated a few days ago, anybody know whats new in LG-RDK_11.6.2-2410.1
Gateway
Modem
Forward path to router
Gateway
Modem
Forward path to router
Just did the usual 18 month contract renewal and got my 1gig, anytime chatter and tv package with an extra tv box and 3 extenders for £42. Didn't even need to threaten to cancel and go through that song and dance again.
This time it's a 24 month contract so it'll be a while longer before doing again, quite happy as last time they couldn't do better than £65 and retentions did it for £49 so this time it's even cheaper.
This time it's a 24 month contract so it'll be a while longer before doing again, quite happy as last time they couldn't do better than £65 and retentions did it for £49 so this time it's even cheaper.
Looks like its been around for a good few months already, can't see any other info on it.
Soldato
- Joined
- 28 Dec 2017
- Posts
- 9,886
- Location
- Beds
Mental isn't it, despite inflation and their annual price rise to customers, you often end up paying less when negotiating a new contract.
Soldato
- Joined
- 24 Mar 2018
- Posts
- 3,290
- Location
- Brighton
Yeah I couldn't see much of anything other than a move to https also interesting to see a slightly better ping to the Modem through my network to the tune of 2ms although it seems slightly erratic maybe.
Also see some noise about firmware roll out and some backtracking over the last few months as you say.
Last edited: