Virgin Media Discussion Thread

Yup makes no sense, shows they don't need to up the prices really.
My plan once my contract expires will be to move onto someone selling OR for one day and then move back to Virgin as a new customer if they won't give me a good deal. Got quite a while to go until then though!
 
Are people calling a certain number to get the deals? i only have a few days left on my 30 day notice and still no phone call, usually in the past they called me within a week but this time nothing
 
Not sure, but i havent changed anything in the last few years, and always had the phone call in the past

Didn't get any calls even though I opted in , just text message and 2 emails of retention offers

Text message did give number to call to talk about it, think it was on the last week before disconnection
 
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Virgin reduced the price of my Gig1 contract to £25 yesterday. I signed up at £37.99 and my service only went live late last week - still very much in my cooling off period. Total cost over the contract (including price rises and my £115 welcome credit) would've been £892.

I got in touch with them and, after some negotiation, they offered Gig1 for £25. Total cost over the contract (including price rises and my £115 welcome credit) is £581. I'm calling this a win. I was told by their CS rep that this offer was specific to XGS-PON customers but no idea if that's actually true.
 
Just got a text this morning, saying they have been trying to contact me about my disconnection, with an offer that opens up a £19 broadband deal and up to £100 credit. and to give them a call to discuss it. Cant see it being the same service i am on now for that price, will call them later and see what they say. Currently on 500mb, boosted to 1gig with volt.
 
Just got a text this morning, saying they have been trying to contact me about my disconnection, with an offer that opens up a £19 broadband deal and up to £100 credit. and to give them a call to discuss it. Cant see it being the same service i am on now for that price, will call them later and see what they say. Currently on 500mb, boosted to 1gig with volt.

£19 was for 125mb or £100 credit but not for £19 offer when I asked

I can currently get Vodafone 500mb working out £23.13 monthly throughout the 24 months with £120 credit

I let Virgin disconnect, currently on 5G I might go back to fixed maybe black Friday deals pop up
 
£19 was for 125mb or £100 credit but not for £19 offer when I asked

I can currently get Vodafone 500mb working out £23.13 monthly throughout the 24 months with £120 credit

I let Virgin disconnect, currently on 5G I might go back to fixed maybe black Friday deals pop up

There’s no way in hell I’d choose Virgin Media if I had access to Vodafone FTTP.
 
Just called the number in the text, £19 was for the slower speed, for 500mb boosted to 1gig they wanted £31 a month increasing to £35 in april, i said it was still more than the offer you have on at £27.99 so i would go ahead with the disconnection, he just said ok no problem and put the phone down on me lol
 
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