Steinhart
After trying to contact them since 18th August they now have the watch and send me this.
I talked with our watchmaker, he told me, that he have to change the case. The costs are 80€. Please let me know, shall we do this?
Thank you for your efforts
Seriously not happy so I replied
The part became detached during normal use and therefore I wish this to be a warranty claim as it should last longer than 11 months.
I work abroad and dont take the watch with me so it has only been worn approx 5 months and would expect the quality of your product to last.
I do not see why I should have to pay for a repair, if you insist on payment please pass this on to your manager as a un-satisfied customer and ask them to contact me.
Regards
Definitely off my list for future purchases, will be local jewellers only so I can speak to someone in person.
Going to ask for a refund if they wont honour the warranty
Dave