Arock board with a 9800x3d??

Tefal said:
"
Hello,

Thanks for getting in touch,

Sorry to hear that.

Just to check is the motherboard showing any faults at this stage?

We're sadly not under any instructions from ASRock or AMD to replace either the motherboard or CPU unless faulty as per normal warranty terms.

Best Regards,"

Ordered in Feb 2025

Meanwhile asrock statement

"No, we're not saying it's an AMD issue. We found that it should be related to our BIOS setting — that's the PBO settings, Precision Boost Overdrive. More technically, we adjusted two main settings in PBO. One is TDC (Thermal Design Current) and the other is EDC (Electrical Design Current). We found that our original values for these two settings might have been too high. So now, with BIOS version 3.25, we lowered the PBO values. We believe this can solve the problem."—Chris Lee, ASRock VP of Motherboard Business"

3.25 came out in may.

No response since asking
Click to expand...
Did you ever manage to get a better response from scan? I'm having a similar problem with my 9700x that's currently struggling to boot from cold. ASRock have advised me that the CPU is damaged and that I need to RMA it. However, scan don't seem to understand how a motherboard that functions normally in general use, and would pass any RMA checks, is likely the cause of the CPU degrading.
 
I had to return my cpu direct with AMD as i had lost the retail box.
Very easy to deal with and a really fast turnaround with them.

I didn't try to contact Caseking about my mobo but wont bother using it again just in case.
I went with a Gigabyte b850 aorus elite wifi7 ice so hopefully no issues down the road.
 
You must log in or register to reply here.
Back
Top Bottom