The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC

Kyle1987 · 22 Aug 2014 at 22:40

Sin_Chase said:
I'm actually quite frustrated at this. Prioritising Saturday deliveries?

At time of writing, my order status is as follows

So basically, I have been waiting since the pre-orders have been live for some time and get no delivery. Someone who orders TODAY and selects a faster delivery option get's their order bumped to the top of the queue.

Basically in Stock Order dispatched before Pre-Order.

I appreciate you are trying to satisfy those who have selected Sat/Next Day deliveries so that they get them before the weekend. But I don't think you have thought through what you have actually done?

The orders should have been shipped in order they were placed. The only priority that should have been considered was those who pre-ordered early with next Day/Sat delivery and would have lost out seeing as they shipped today.

You have had my money for the best part of a month and my pre-order wont even see the inside of courier vehicle until Tuesday. I would have been better off not pre-ordering at all, keeping my money and placing an order a few hours ago.

I pre ordered my swift nearly month ago with next day delivery aswel but when I heard stock coming in today I know that I wouldn't get mine till Tuesday or Wednesday so I phone up ocuk today and asked to change my delivery to next day Saturday and ocuk did it free of charge. And I had a email for delivery tomorrow so I have to give a thumbs up to gibbo and ocuk

You should have maybe tryed this.

Tonester0011 · 22 Aug 2014 at 22:43

Kyle1987 said:
You should maybe tryed this.

From what i got from his post, his country wont deliver Saturday's regardless, so i honestly have no idea what the fuss is about. Gibbo clearly stated more stock than preorders were coming in, and props for shipping Sat out first.

Wont effect the chain, he'd get his order the same time irrespective of being shipped today or tomorrow.

ScottiB · 23 Aug 2014 at 00:14

Gibbo said:
A lot of stress

yeah you owe me a drink!

and yes just to clarify, DPD collected all packed orders at 7pm, those set for Saturday delivery would be forwarded to the local hubs for delivery tomorrow. Absolutely everything else will sit in the hub until tomorrow. We have another collection tomorrow and those orders will go to the hub tomorrow too. Saturday night they'll get trunked to where they need to be and delivered/forwarded to overseas on Tuesday. Absolutely no delays are incurred if your "next day" order didn't leave this afternoon so please relax.

Those of you getting your monitors tomorrow, I hope you enjoy them, a lot of effort went into getting them to you before then bank holiday!

Cr4zy · 23 Aug 2014 at 00:59

Now if only the place I have a pre-order from had any in-stock. Sounds like you bought out the UK guys

Gibbo · 23 Aug 2014 at 07:27

Cr4zy said:
Now if only the place I have a pre-order from had any in-stock. Sounds like you bought out the UK guys

I'm good at my job what can I say and I wanted to fulfil our customers orders at earliest possible time so it made sense to pay extra to get them here quicker. Plus now we have stock and our competitors do not our sales are already exploding on these.

Gibbo · 23 Aug 2014 at 07:37

Hi there

Simply wow, over a 100 sold over night, only nine left at time of writing this. :eek:

Don't worry too much though we're expecting another 100+ units next Tuesday/Wednesday.

But if you want one this weekend get to our shop for like 9-10am and get your orders placed!

ironmysox · 23 Aug 2014 at 08:00

I have ordered mine (there were 9 in stock when I woke so I decided what the hell). It is on for next day delivery which I guess will be Wednesday with the bank holiday? If my loving wife agrees, will we be able to come to store this morning (well lunchtime, 2 hour drive) and collect?

Stanners · 23 Aug 2014 at 08:11

Given in and just ordered one

Geeman1979 · 23 Aug 2014 at 08:24

Stanners said:
Given in and just ordered one

Nice one bud, so you cracked

Stanners · 23 Aug 2014 at 08:29

Yeah mate, it's been tempting me for a while but when I saw they were in stock I caved. You not fancying one? You building a new rig as I noticed you were having a clear out on the mm.

^JP^ · 23 Aug 2014 at 08:32

Can't believe I have had this screen for a month already!

Anyone on the fence looking at those ~7 left in stock, it is the best screen I own and that includes the 30" Dell and 34" UM95 LG.

I cannot do without G-Sync and ULMB now.

Even just playing the slow paced "The Golf Club" G-Sync just makes it so smooth to play and my friends say it is laggy

SuddenlyGuns · 23 Aug 2014 at 09:43

Hmmm, this is somewhat worrying that people have received emails confirming shipping, considering they only ordered a few hours ago.

I placed my order back on the 24th of July and have been chasing this up every so often with support, saw yesterday that there was 10+ in stock and now the monitor is listed as out of stock. Still no confirmation via email.

Order ref is 1844178

Stanners · 23 Aug 2014 at 10:04

What does it say when you login to your account, the status of your order?

I ordered this morning and it says printed in warehouse.

SuddenlyGuns · 23 Aug 2014 at 10:09

Yeah likewise: Order Status: Printed in our warehouse.

Does that mean we have been allocated some of the new stock that came in yesterday?

Stanners · 23 Aug 2014 at 10:10

SuddenlyGuns said:
Yeah likewise: Order Status: Printed in our warehouse.

Does that mean we have been allocated some of the new stock that came in yesterday?

I believe so mate, I ordered when there was 8 left this morning.

Tonester0011 · 23 Aug 2014 at 10:11

Mines here

Didn't know DPD cannot deliver early, my local driver is mad. She was 5 mins early and had to wait

SuddenlyGuns · 23 Aug 2014 at 10:14

Stanners said:
I believe so mate, I ordered when there was 8 left this morning.

Well hopefully then! I also emailed support back in the webnote I had open so I'll see what they say.

SuddenlyGuns · 23 Aug 2014 at 10:18

Tonester0011 said:
Mines here
Didn't know DPD cannot deliver early, my local driver is mad. She was 5 mins early and had to wait

At least she didn't stack the motor!

Geeman1979 · 23 Aug 2014 at 10:18

Stanners said:
Yeah mate, it's been tempting me for a while but when I saw they were in stock I caved. You not fancying one? You building a new rig as I noticed you were having a clear out on the mm.

No no sticking with my current setup, just having a bit of a clear out. Will probably order once I've seen one in the flesh.

Gibbo · 23 Aug 2014 at 10:36

Sold out, we're trying to get some arranged on a Saturday delivery to ourselves for today but unlikely to happen, next 100 land Tuesday/Wednesday. 100 units sold in less than 24 hours, crazy!

The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC

OcUK Systems