The outcome from my earlier thread....

Gibbo

Gibbo

Gibbo

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Hi there


Well for those of you who saw my earlier thread which I've now removed.

Storey cut short is the dealer who sold me my car had sourced a used PSE system for me and had agreed to get it fitted by a Porsche specialist they use regular as the quality of work tends to be superb. What you'd expect from a specialist who has been going nearly 30 years and builds race cars. So I thought I was in safe hands.

As it turns out the PSE install on my car was pretty shocking, so shocking I had another Porsche Specialist write a full report and take photos which I emailed to my selling dealer who agreed it was not done with reasonable care and skill.


So the selling dealer took all the evidence today to the Specialist who had done the work, it was the owner who looked over all this evidence and was shocked and appalled by what he had seen and embarrased it got released from his workshop without a QC check.

The owner of the specialist in question has apologised hugely to both myself and the selling dealer, plus the selling dealer confirms they have never seen such poor work before from this specialist before and is why they recommend and use them, as they have always been very good.

The reason my car seemed to be the exception is because 3 weeks ago the specialist employed a new mechanic and it was this new mechanic who did the work on my car. The specialist understand although they should have checked this new persons work, in this case they were unable to do so and it so happened to be my car.

The results are is that this new person was fired this morning on the spot and is now out of a job and a full refund has been agreed and I get to keep the PSE. Which results in I have more than enough money to cover the repair cost of my car and should be in pocket by quite a bit.

I am happy to accept this, yes I've been inconvienced but now everything has calmed down I am confident its the truth, although I've not met the owner in person of the specialist I do trust and believe the owner of the company who sold me the car and he assures me this specialist is very good and he truly was just as shocked.

So the specialist in question does indeed have a good reputation and because they value their good reputation the offending new member of staff has been fired and I am going to be issued a full refund. Tomorrow the selling dealer is going to collect a cheque from the specialist for the refund to themselves and on Wednesday the selling dealer shall refund my debit card the full amount.

I think that even though things went wrong intially, the job on my car, myself posting about it on the web, but I feel the specialist has done the right thing and they hold their reputation dearly and have made sure to keep me happy by refunding the selling dealer who have never put foot wrong in my oppinion and acted very quickly on getting this resolved for me.

So according to the specialist and the selling dealer, the specialist have a good reputation and this is a one off and they are keen to keep their reputation in a positive light and as such have made a quick decisions to remove the offending member of staff and refund the selling dealer so they can refund me. The selling dealer have been nothing but excellent since I purchased the car.

In the end both companies have dealt with a problem very quickly and I am a happy punter. For me as long as I get my refund this where it ends and I have no reason to take things further. My car shall be returned to more than perfect at my chosen specialist or OPC and I shall be quids in. So for me as long as I get my refund the subject is closed and those involved have provided good service, apologised, taken appropiate action and shown themselves in a good light by dealing with this to my satisfaction and quickly. :)
 
I missed this original thread entirely as I've been out of the country - but that sounds like a terrible experience.

What's good, however, is that you've a) got it sorted and b) come out seemingly quids in! Result :D

Can we see any of the pictures?
 
Result there :)

Can't help but feel the other thread was a bit too keen with everyone trying to rubbish the company. But as ever, there's always more than one side to a story & I can completely understand why you were so livid with them for ruining your car! (well, it should be good as new soon)
 
So it seems like the over top 4chan-esque e-lynching from everyone was indeed somewhat premature...

Glad you've got (or are getting) things resolved to your satisfaction.
 
Gibbo said:
The reason my car seemed to be the exception is because 3 weeks ago the specialist employed a new mechanic and it was this new mechanic who did the work on my car. The specialist understand although they should have checked this new persons work, in this case they were unable to do so and it so happened to be my car.
Click to expand...

Unable to do so? They had it for more than 2 days and nobody with a clue could have so much as a cursory glance at it? Smells like rotten eggs to me.

It's good that you are getting an outcome that you are happy with. I'm a little confused though, you are getting your car returned to perfect condition by them, a full refund, and a bodged up PSE?
 
Glad it was all sorted out for you, from the pictures it looked pretty shocking but it was good of the owner to take care of you and the problem in the right way, even if it was his company that caused it in the first place :P
 
What actually went wrong with the work? I assume you can post details of the 2nd specialists findings and your initial problems with the work carried out?

Would be interesting to get a back story, your findings, this would not discredit the company as you have already explained how they have more than satisfactorily rectified the issue. :)
 
Jez said:
What actually went wrong with the work? I assume you can post details of the 2nd specialists findings and your initial problems with the work carried out?

Would be interesting to get a back story, your findings, this would not discredit the company as you have already explained how they have more than satisfactorily rectified the issue. :)
Click to expand...

You missed a YTS classic.
 
Jez said:
What actually went wrong with the work? I assume you can post details of the 2nd specialists findings and your initial problems with the work carried out?

Would be interesting to get a back story, your findings, this would not discredit the company as you have already explained how they have more than satisfactorily rectified the issue. :)
Click to expand...

It was an utter backstreet job, complete with self-tapping screws through expensive exhaust tips to hold them on, bits of trim not in place properly, and dangerous electrics.
 
Disco Boy said:
Unable to do so? They had it for more than 2 days and nobody with a clue could have so much as a cursory glance at it? Smells like rotten eggs to me.

It's good that you are getting an outcome that you are happy with. I'm a little confused though, you are getting your car returned to perfect condition by them, a full refund, and a bodged up PSE?
Click to expand...


To clarify:-

1. I am getting a full refund for all the work they did, PSE, Petrol cap seal, hose clamps, brackets etc. Full refund even though the only issue was PSE install.
2. That means I shall have all my money back.
3. Which means I can then take my car to my desired specialist and get them to do the work.

So what I shall be doing is buying new TIPS from OPC, wiring harness, trim panel fasteners/clips etc, about £500-£600 in parts. I shall then give my car to Mike at www.sportsandclassic.com who shall completely repair my PSE and remove any broken/damaged items and replace with brand new items, including a set of brand new shiny tips. :)
 
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