Logitech and their Astuonding Customer Service

~Divine~Wind~

~Divine~Wind~

~Divine~Wind~

Can't type for toffee
Don
Joined
14 Jun 2004
Posts
17,513
Location
Newcastle U/T
Another +1 for Logitechs immense customer service!

Squeezebox Duet dead at pretty much the last day of warranty.
Said i can choose an item on the store upto the value of what I paid.
This simply won't get me anything music streaming related, ask if they can replace with a SB touch, they ummed a arred and said very unlikely but we will email in 48hours...

20mins later an email, please reply with info to arrange collection of your old unit to be replaced with a SB Touch.

If only all companies were like this!

Downside is I'll be losing my remote which controlled my 3 squeezeboxes, might ask if I can pay to keep the remote :p
 
Same here MX revolution mouse packs up after about 2 years, new one sent and never even asked for old one back

Compare this to the crock of **** that is Creative who are the most unhelpful folks I have ever come across
 
every interaction I've had with them has been superb :)
just asked if I can kep the remote or pay a fee to keep it, lets see what they say
 
Ask them to marry you while you're at it, they'll probably say yes ;)

Seriously though, I have always had positive experiences with Logitech's customer services, it's one of the reasons I have continued to buy their products.
 
they replied already, I can keep the remote as it works fine :)

Everyone's quick to kick off when things go wrong, some positive press for a change :p
 
They're very good, they gave me a full keyboard/mouse replacement several years back when the mouse wheel started going faulty. It was a high-end one so they replaced it with their brand-new MX5500 set.

More recently replaced the keyboard with a Logitech Solar one, had an issue with it rapidly losing charge. They sent me a replacement battery first, but that didn't solve it so had it shipped to them at no cost to me, and a new replacement sent out.
 
Still makes me laugh at the lad who was making a fortune on fake claims only to be caught out and billed a fortune :D
 
It's just a shame Logitech get taken advantage of by some because of their brilliant customer service.

//edit

Not aimed at the OP by the way. :)
 
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I have only dealt with them once - 6 years ago my Logitech G5 died.

The service was so exceptional that I have never bought a non Logitech peripheral since.
 
Are they really that good then? I've had a couple of dodgy Logi products but never bothered getting them fixed by support. Where do you have to send off to, or do they collect/pre-pay etc?
 
Just drop em a phone call, sometimes they replace with proof of destruction other times they will require collection/delivery.

they've sent me a preprinted Parcel Force label to print and drop item off at the PO
 
fozzybear said:
It's just a shame Logitech get taken advantage of by some because of their brilliant customer service.

//edit

Not aimed at the OP by the way. :)
Click to expand...
mouse with 2 year warranty
mouse dies after 6 months gets replaced.
replacement mouse dies 6 months later gets replaced based on the original mouses warranty :D
pure win
still using it now some 1-2 years later :D

you might see stuff like that as abuse but if a mouse has a warranty for 2 years you expect to have a mouse that lasts that long
 
That's not abuse, it's abuse when people buy/acquire faulty Logitech stuff just to get the warranty replacements, or lie and say their product is faulty because they know that quite often, Logitech don't ask for it to be returned to them.
 
Bought some headphones from them a few years ago and the cable went hard and broke. They sent me a brand new pair. As some have said, I now only buy their peripherals as their level of customer service is fantastic.
 
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