1070 RMA needs a video?

[Freddie1980]

@Telecaster are OCUK still insisting on a video before they issue an RMA?

 

[Telecaster]

@Freddie1980 sorry, only just seen you reply.

In answer to your question, yes. And I still haven't managed to get one sorted out so it's on hold until I can sort it.

One thing occurred to me though, what if you had a small ITX case where it was impossible to get a camera/phone in position to take a video good enough to show the card not working correctly?

 

[henson0115]

@Freddie1980 sorry, only just seen you reply.

In answer to your question, yes. And I still haven't managed to get one sorted out so it's on hold until I can sort it.

One thing occurred to me though, what if you had a small ITX case where it was impossible to get a camera/phone in position to take a video good enough to show the card not working correctly?

according to uk law you are under no obligation to provide proof of fault in the first 6 months, all you have to do is explain the fault, it is up to the retailer to prove there is not a fault.
Who has to prove the presence/absence of a defect and how long do they have to do this?
The seller must prove that the item was not defective for the first 6 months after the delivery of the product ("reversal of burden of proof"). After this time the consumer must prove that it was defective.
https://europa.eu/youreurope/citize...uarantees-returns/united-kingdom/index_en.htm

quote this in the cs post im sure that will move things along for you if your item is younger than 6 months, if not your out of luck im afraid and you could likely need a video which sucks if unable.

 

[willhub]

Companies sometimes request strange things, when my Logitech G15 went faulty some years ago, Logitech requested I smash the keyboard up with a hammer and take a picture of it (no joke)

 

[Telecaster]

Companies sometimes request strange things, when my Logitech G15 went faulty some years ago, Logitech requested I smash the keyboard up with a hammer and take a picture of it (no joke)

WTF, that's hilarious!

 

[henson0115]

Companies sometimes request strange things, when my Logitech G15 went faulty some years ago, Logitech requested I smash the keyboard up with a hammer and take a picture of it (no joke)

had the same thing with a thrustmaster mfd where one of the led's died, they wanted me to cut the usb cable and take a picture, presumably so i couldnt use it as a 3rd when the new one arrived. had no issue with it as i only wanted 2 working mfd's.

 

[Skynet5]

Maybe he just feels that a video might help assist in remote solving in this case and he just expected you to have a way to record the issue. Which in this case isn't possible.

Does seem.odd to continue to insist though.

 

[Stu]

Well if you're unhappy with this then I refer you to their promise:

MANAGER'S PROMISE
Our staff are empowered to provide exemplary after care services where we endeavour to service and cater for any and every customer requirement.

In the unlikely event of unsatisfactory proportions, please talk to us. We encourage you contact the relevant channels of support and flag up your issue. We will then ensure a member of our senior management team will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.

"In the unlikely event of unsatisfactory proportions, please talk to us."

... that's a conversation nobody wants!

 

[Semple]

WTF, that's hilarious!

As hilarious as it sounds it's perfectly logical. You wouldn't believe the number of people who con companies out during the RMA process and then just sell the replacement on. By smashing up the keyboard, they're now satisfied that it can't be sold on.