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14 day RMA on CPU,s ?
- Thread starter adger1971
- Start date
your rights are listed here
Relevant parts: -
For the purchaser
Cancellation rights (distance and off-premises contracts only):
o Cancellation rights will continue to apply to off-premises and distance contracts only. The cancellation period will extend from the current 7 calendar days (for off-premises) and 7 working days (for distance sales) to 14 calendar days for both to give consumers more time to change their minds.
o Consumers should return items within 14 days of cancellation
o Online and other distance or off-premises traders will be able to withhold refunds until goods are returned (or evidence of return is provided) and they can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
o Traders must refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them).
For the seller
14 You have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. You cannot usually deduct for removal of packaging to inspect the item, but you can deduct for damage or wear and tear where the item has not just been checked but used.
I would love to hear your explanation as to how you managed to buy a CPU but found you were 'not happy with it' after 'testing' it for a few days.
Personally if it was my company I would charge you some money for quite clearly 'using' the CPU as you had gone further then 'inspecting' it.
People take the royal **** especially with CPU's with tales of people buying multiple CPU's of the same SKU testing them to find the best clocker and returning the rest. Would you pay 'new' money for someone else's used and rejected goods? I would not and I'm not happy about paying for people who don't make informed purchases and want to return perfectly functional goods with the cost being passed onto all consumers as the retailers have to cover the cost of re selling 'used' goods
Relevant parts: -
For the purchaser
Cancellation rights (distance and off-premises contracts only):
o Cancellation rights will continue to apply to off-premises and distance contracts only. The cancellation period will extend from the current 7 calendar days (for off-premises) and 7 working days (for distance sales) to 14 calendar days for both to give consumers more time to change their minds.
o Consumers should return items within 14 days of cancellation
o Online and other distance or off-premises traders will be able to withhold refunds until goods are returned (or evidence of return is provided) and they can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
o Traders must refund within 14 days of cancellation of service contract or receipt of goods (or of evidence of the consumer returning them).
For the seller
14 You have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. You cannot usually deduct for removal of packaging to inspect the item, but you can deduct for damage or wear and tear where the item has not just been checked but used.
I would love to hear your explanation as to how you managed to buy a CPU but found you were 'not happy with it' after 'testing' it for a few days.
Personally if it was my company I would charge you some money for quite clearly 'using' the CPU as you had gone further then 'inspecting' it.
People take the royal **** especially with CPU's with tales of people buying multiple CPU's of the same SKU testing them to find the best clocker and returning the rest. Would you pay 'new' money for someone else's used and rejected goods? I would not and I'm not happy about paying for people who don't make informed purchases and want to return perfectly functional goods with the cost being passed onto all consumers as the retailers have to cover the cost of re selling 'used' goods
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Soldato
- Joined
- 20 Oct 2002
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- 11,795
- Location
- Derby
Overclockers have a 14 Day no quibble returns policy outlined here: https://www.overclockers.co.uk/returns
Soldato
- Joined
- 20 Oct 2002
- Posts
- 11,795
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- Derby
I completely agree and in no way was condoning this practice by pointing out the returns policy.
Associate
- Joined
- 20 Oct 2005
- Posts
- 1,900
- Location
- Suffolk, UK
It's good to know your rights with remote sales (recently upgraded from Distance selling regulations to remote consumer contract regulations). I believe it is good for companies and consumers as it drives sales; if you're uncertain about a product, you can buy it and try it knowing you can return it if it's not what you want or if you just change your mind on that 3am Amazon splurge. Or you may decide to keep it, and yet without the option to return you may have not bothered buying in the first place.
Obviously this is open to abuse, but while the other poster says he isn't happy to "new money" for a box that has been opened, it doesn't bother me in the slightest. This isn't just limited to CPUs, but anything, so long as the item looks untouched I wouldn't care if it has been handled by someone else first.
Anyway back to the OP, everywhere by law has to give you 2weeks cooling off time to choose to cancel your order, and has to provide a full refund, unless (and this is the new remote consumer contract regs main difference), the item can't be sold for full price in its current state, so basically if you rip the box or devalue the item in some other way, though not damaging it, they can reduce the refund they issue. I see this as also wide open to abuse and in need of arbitration, since the loss of potential value is completely arbitrary.
Obviously this is open to abuse, but while the other poster says he isn't happy to "new money" for a box that has been opened, it doesn't bother me in the slightest. This isn't just limited to CPUs, but anything, so long as the item looks untouched I wouldn't care if it has been handled by someone else first.
Anyway back to the OP, everywhere by law has to give you 2weeks cooling off time to choose to cancel your order, and has to provide a full refund, unless (and this is the new remote consumer contract regs main difference), the item can't be sold for full price in its current state, so basically if you rip the box or devalue the item in some other way, though not damaging it, they can reduce the refund they issue. I see this as also wide open to abuse and in need of arbitration, since the loss of potential value is completely arbitrary.
If you are not happy with it then return it for a refund. I'm not sure whether testing a cpu's performance constitutes inspecting or using it as how could you inspect a cpu without installing it.
Not sure why Caracus2k seems to be so tilted about the whole thing, it's very hard to make an informed component purchase with all the variables surrounding hardware.
Not sure why Caracus2k seems to be so tilted about the whole thing, it's very hard to make an informed component purchase with all the variables surrounding hardware.
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,082
Nobody but an idiot buys a CPU without having a reasonable idea of what it's performance will be. The Internet isn't exactly short of comparative reviews.
If you want to return a CPU because it doesn't run at stock speeds then fair enough. Stock speed is all a CPU needs to support to be 100% as described.
If you buy an i5 and then return it so you can buy a higher-end i5 or an i7 then that's fairly reasonable.
If you buy an i5 and return so you can buy another identical part in the hopes it'll clock better then you're just abusing the system.
From OPs post history I think he went from a 4670k to a 4790K. Ask 100 people whether getting an i7 over an i5 is worth it and you'll get 100 answers. Add in the fact that benchmarks from reputable sources often don't agree and often the best solution is to try it yourself.
Associate
- Joined
- 20 Oct 2005
- Posts
- 1,900
- Location
- Suffolk, UK
This, however, isn't a criteria required by the CC regs. That is to say that, your grounds for a refund have nothing to do with the condition or accuracy of a product listing. You can buy a pink jumper and return it because you've decided not to look odd; nothing to do with the quality of the jumper or accuracy of the listing, nothing to do with the product at all infact.
What if the dye of pink is a little different in each jumper? While they all qualify as "pink" and thus satisfy the 100% as described criteria, some might be more pink than others, or a pinker shade of pink. Return it in the hopes of getting an identical one that's a bit pinker? Absolutely fine!
This post sponsored by Pink Jumpers Ltd.
Thanks All for your information much appreciated.
@disco P spot on pal thats what i did
@Caracus 2K good job you dont run a business then with that kind of attitude you wouldn,t have many customers . Pretty quick to judge before you know the facts arnt you?
I did upgrade my CPU but it didnt "seem right" yes i did my homework but i wasn,t getting the results i thought id expect. Took the CPU to my mates who had the same doubts. So RMA,d and got another CPU EXACTLY the same..it was perfect..it seems the 1st one somewhere was possibly faulty. Now i dont know about you but if im paying £300 quid for something i want it to work properly is that ok? or am i taking the royal p**s ?
Would you still charge me money for "using" the cpu even though it clearly wasn,t working correctly? and so i "couldn,t" use it?
It wasn,t an ill informed purchase..i actually started a thread questioning whether the upgrade was worth it or not. And yes after some teething trouble it was worth it
So as for my original question thanks for the heads up on the 14 day RMA. Imo its a great option to have.
Cheers All
Adger
@disco P spot on pal thats what i did
@Caracus 2K good job you dont run a business then with that kind of attitude you wouldn,t have many customers . Pretty quick to judge before you know the facts arnt you?
I did upgrade my CPU but it didnt "seem right" yes i did my homework but i wasn,t getting the results i thought id expect. Took the CPU to my mates who had the same doubts. So RMA,d and got another CPU EXACTLY the same..it was perfect..it seems the 1st one somewhere was possibly faulty. Now i dont know about you but if im paying £300 quid for something i want it to work properly is that ok? or am i taking the royal p**s ?
Would you still charge me money for "using" the cpu even though it clearly wasn,t working correctly? and so i "couldn,t" use it?
It wasn,t an ill informed purchase..i actually started a thread questioning whether the upgrade was worth it or not. And yes after some teething trouble it was worth it
So as for my original question thanks for the heads up on the 14 day RMA. Imo its a great option to have.
Cheers All
Adger
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Associate
- Joined
- 26 Jun 2010
- Posts
- 48
- Location
- Ringwood, England
How can a CPU not work correctly? It either works, or it doesn't...
You don't get CPUs that magically perform at half their rated performance unless you've got major issues elsewhere in your system.
Which CPU was it?
You don't get CPUs that magically perform at half their rated performance unless you've got major issues elsewhere in your system.
Which CPU was it?
I read this as; "I couldn't hit the clocks I wanted so I tried it at a mates place in a diffo mobo and he couldn't hit them either so I got another one and it did so I'm returning the one that didn't."
Lucky you are in the UK, In Aus you'd be laughed out the door.
I'll add one other thing, I've run several small to medium businesses in my 47 years and this statement is indicative of the customer you DO NOT want to attract. The customer isn't always right and this argument is always employed by those that are self entitled and not after a fair & reasonable deal, they just want it their way or else.
You can make great money selling a good product or service to people having set clear expectations without catering to the 10% that want to abuse the relationship. They cost you far more profit than they are worth trying to meet their "expectations". You will never meet them and they typically don't have the money to meet them anyway.
Then I could be wrong, and his CPU "wasn't quite right" - Whatever the hell that means. Wrong colour Sir? Screen print on the heat spreader a bit off Sir? Box a bit wonky on one side Sir? Who knows. I think it likely it was a second shot at the silicon lottery though if the truth were out.
I would have thought the reason I am 'Tilted' about this would be quite clear.....
For two reasons: -
1) I buy Intel 'K' CPU's either 'OEM' or 'Retail' - I would wager that most people who buy one of these CPU's from a retailer like OCUK (as opposed to buying them in a pre built system for example) will be overclocking them. Now I'm happy to play the 'silicon lottery' along with every one else but not if the odds are being stacked by chancers who return (sometimes multiple) CPU's that don't meet their overclocking expectations.....
- its called the silicon lottery for a reason.... you cant go back to Camelot for a refund because your didn't win anything with your lucky dip!
2) We all (collectively) pay the cost of these consumer regulations. I regularly hear people moaning on this forum about 'rip of Britain' and don't think that they understand that one of the reasons for prices being higher in the UK as opposed to some foreign countries is the costs of our consumer protection being passed onto the consumer.
Because believe me the cost is passed onto the consumer!
I would quite happily purchase from a company that did not have to offer any CCR/DSR type protection if their prices were lower and it was legal (which it is not). I have never used CCR/DSR regulations (I have of course RMA'd FAULTY goods) so am not happy as a consumer to shoulder the additional cost that CCR/DSR type regulations incur
You've changed you tune now by saying 'faulty'......
Why don't you enlighten us all by out lining how this fault/ possible fault manifested itself...? 'didnt seen quite right' is not very useful from a diagnostic point of view...
CCR is not for faulty goods and to be clear a CPU that runs fine at stock speeds but does not meet you overclocking aspirations is not faulty. In combination with your CPU upgrade thread (where most people told you that it was not a worthwhile upgrade!) you have not said anything that would dissuade me and I suspect most people reading this thread from thinking that the CPU you bought was fine apart from not overclocking quite as well as you hoped so you returned it to try again with another CPU
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Right il say this then im off..
The CPU arrived..it went into the board and i tryed it with a few game titles GTA V, Witcher 3,Wings Over Flanders Fields (which is CPU intensive)and CTD,D twice in 15 minutes etc..it "seemed" to me at least not right. I looked at the bios and the CPU looked fine in there (stock clock) checked CPUZ and again no problems..so i ran Firestrike and the physics score was on par with the i5 4670k (just over 6000) i stress tested with Prime and i got Crashes,the CPU was running quite warm so at 1st i thought it was my cooling( Corsair) but after testing that was working fine so thinking it could be possibly ram i took both ram and CPU to a friends we tested the ram 1st no issues were encountered,we tested the CPU at STOCK and guess what yep issues..so i grabbed a new CPU and guess what? no issues perfect..Firestrike physics at over 12000 and no crashes when testing with Prime or any other titles il say this now i NEVER tried any overclocking with the "other" Cpu or this one my new CPU is at STOCK clock and its staying that way,so i dont know if the 1st 1 would have overclocked better or not because it was never tested
I asked a simple question by starting this thread and get grief for it??
Haha and where in my Cpu upgrade thread did "Most people say it wasn,t a worthwhile upgrade"? Whats that thread got to do with this one?? In fact im glad i made the upgrade because i can see there is a difference in game playing.. Your really just picking arnt you
I work hard for my money, damn hard if i choose to upgrade from a i5 to a i7 then thats MY choice i did it because i didnt want to upgrade my ram motherboard or anything else,just my Cpu..ive asked for advice on this forum before and got a lot of really good helpful advice,but this this is unbelievable..judged by people who knew nothing about what was happening with my rig. Ive spent a small fortune at overclockers in the last few months.. ive bought a gaming chair,ram,GPU..and im currently saving for a VR Vive headset at nearly £770. But because i have an issue with a CPU and have to send it back i get "Knocked" unbelievable.
I actually wasn,t going to write this post because i dont have to justify myself to anybody but im glad i have, next time please dont judge before you know the facts. OCUK were brilliant in the RMA issue and the new chip i received is perfect. Now im no expert i dont know why the 1st cpu behaved the way it did,i also thought that there,s something else wrong with my system i really did,but luckily for me there isn,t. Ive had 4 previous cpu,s going back over the years and ive never had an issue with them,but this one for whatever reason i did.
Like i said previously thank you to everybody for the helpful advice its much appreciated.
@Caracus do me a favor pal? next time i ask for advice (if i do) if its not helpful to me ..dont bother because you seem to see what you want to see and believe what you want to believe. Yes i should have explained better but you still judged and your assumptions were still way off the mark. I NEVER attempted to OC the cpu and i have,nt attempted to OC this one,im more than happy at stock clocks. Besides all this i still wish you a good day mate.
@Geck0 i never even tried hitting any clocks,i knew something wasnt right after playing some AAA game titles (GPU and CPU intensive). Im the type of customer you DONT want to attract? Maybe your a bit angry because you dont have a 14 day RMA option in Oz? or do you? No it wasnt the wrong colour ,or the box was a bit "Wonky". And to suggest that id send a cpu back for them issues is wrong pal. Again have a good day
Maybe im at fault for not explaining what was going on at the opening thread title? If so i apologize but when i started the thread i was in a rush and so just posted a quick question.
I would NEVER abuse the 14 day RMA option because i truly respect OCUK. I live less than 2 miles from them i was down the other week for the fantastic Vive demo. And thats why im saving for one Its a good job i dont work there all my wages would be spent in store
Anyway ive ranted long enough. I hope my explaination can put all this to bed,and tbh i shouldn,t have to post all this on here to justify my decision to RMA a cpu? Have a good day guys
Cheers
Adger
The CPU arrived..it went into the board and i tryed it with a few game titles GTA V, Witcher 3,Wings Over Flanders Fields (which is CPU intensive)and CTD,D twice in 15 minutes etc..it "seemed" to me at least not right. I looked at the bios and the CPU looked fine in there (stock clock) checked CPUZ and again no problems..so i ran Firestrike and the physics score was on par with the i5 4670k (just over 6000) i stress tested with Prime and i got Crashes,the CPU was running quite warm so at 1st i thought it was my cooling( Corsair) but after testing that was working fine so thinking it could be possibly ram i took both ram and CPU to a friends we tested the ram 1st no issues were encountered,we tested the CPU at STOCK and guess what yep issues..so i grabbed a new CPU and guess what? no issues perfect..Firestrike physics at over 12000 and no crashes when testing with Prime or any other titles il say this now i NEVER tried any overclocking with the "other" Cpu or this one my new CPU is at STOCK clock and its staying that way,so i dont know if the 1st 1 would have overclocked better or not because it was never tested
I asked a simple question by starting this thread and get grief for it??
Haha and where in my Cpu upgrade thread did "Most people say it wasn,t a worthwhile upgrade"? Whats that thread got to do with this one?? In fact im glad i made the upgrade because i can see there is a difference in game playing.. Your really just picking arnt you
I work hard for my money, damn hard if i choose to upgrade from a i5 to a i7 then thats MY choice i did it because i didnt want to upgrade my ram motherboard or anything else,just my Cpu..ive asked for advice on this forum before and got a lot of really good helpful advice,but this this is unbelievable..judged by people who knew nothing about what was happening with my rig. Ive spent a small fortune at overclockers in the last few months.. ive bought a gaming chair,ram,GPU..and im currently saving for a VR Vive headset at nearly £770. But because i have an issue with a CPU and have to send it back i get "Knocked" unbelievable.
I actually wasn,t going to write this post because i dont have to justify myself to anybody but im glad i have, next time please dont judge before you know the facts. OCUK were brilliant in the RMA issue and the new chip i received is perfect. Now im no expert i dont know why the 1st cpu behaved the way it did,i also thought that there,s something else wrong with my system i really did,but luckily for me there isn,t. Ive had 4 previous cpu,s going back over the years and ive never had an issue with them,but this one for whatever reason i did.
Like i said previously thank you to everybody for the helpful advice its much appreciated.
@Caracus do me a favor pal? next time i ask for advice (if i do) if its not helpful to me ..dont bother because you seem to see what you want to see and believe what you want to believe. Yes i should have explained better but you still judged and your assumptions were still way off the mark. I NEVER attempted to OC the cpu and i have,nt attempted to OC this one,im more than happy at stock clocks. Besides all this i still wish you a good day mate.
@Geck0 i never even tried hitting any clocks,i knew something wasnt right after playing some AAA game titles (GPU and CPU intensive). Im the type of customer you DONT want to attract? Maybe your a bit angry because you dont have a 14 day RMA option in Oz? or do you? No it wasnt the wrong colour ,or the box was a bit "Wonky". And to suggest that id send a cpu back for them issues is wrong pal. Again have a good day
Maybe im at fault for not explaining what was going on at the opening thread title? If so i apologize but when i started the thread i was in a rush and so just posted a quick question.
I would NEVER abuse the 14 day RMA option because i truly respect OCUK. I live less than 2 miles from them i was down the other week for the fantastic Vive demo. And thats why im saving for one Its a good job i dont work there all my wages would be spent in store
Anyway ive ranted long enough. I hope my explaination can put all this to bed,and tbh i shouldn,t have to post all this on here to justify my decision to RMA a cpu? Have a good day guys
Cheers
Adger
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Apparently you didn't do enough 'homework' to know the difference between a faulty product return and return of a product under CCR...... 'not getting the results I though i'd expect' stinks of the CPU not overclocking as you hoped especially in context of you saying your previous CPU (and presumably its eventual replacement?) were overclocked in your other thread....
Nothing in your opening post suggested that the product was faulty. I have previously been quite clear that I have zero issue with people returning products that were faulty as I have returned products in this category myself. You are either changing your story or not very good at communicating your initial question
(why not just say your CPU was crashing@ stock? people would have advised you differently if you had said this)
or reading the thread where I am quite clear that I am only against people abusing CCR as a means to obtain CPU's (or GPU's etc) that overclock better at every one else's expense
Perhaps in the same line as you quote directed at me further up the thread I could say...
'Pretty quick to jump to the defence after you fail to provide pertinent facts and properly read peoples replies arnt(SP) you?'
I had a similar scenario to the one you have later in the thread claimed to be the case. System kept crashing intermittently. I checked various components and isolated the CPU to be the issue. Contacted Intel (within the first year or purchase) and they quickly sorted me out a new CPU with postage paid for the return of the faulty one and supply of the new. Very easy....
If you returned your CPU under CCR all you have managed to do is complicate things for the retailer and any one else they sell it to as the retailer will only likely have done a very quick inspection of the returned product before likely putting in back in stock for resale leaving it to the next customer to find the fault again...
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Caracus..we could go round and round in circles all day. My previous i5 cpu was overclocked yes it was. My I7 wont be ..at least not for the foreseeable future because im more than happy with it at stock
I SHOULD have used my wording different i agree 100%,you were also very clear about you having"zero issues with people returning products that were faulty". I also agree too that. I did my homework on the comparisons between the I5 and the I7 PERFORMANCE.. not returns so stop trying to be clever
But..OCUK offer a rma within 14 days yes or no? why would i send my cpu to Intel (and wait god knows how long) when i live 5 mins away from Overclockers and could return it there within the 14 day window?
Lets be honest here..You also had a similar issue and isolated the CPU..if you were within the 14 day RMA and lived so close to Overclockers you,d have still sent it to Intel and waited for a replacement chip?.. really. And off you go assuming again with this quote "as the retailer will only likely have done a very quick inspection of the returned product before likely putting in back in stock for resale leaving it to the next customer to find the fault again".. you know OCUK do this do you? if not then your assuming
Anyway i am now seriously done with this thread. Once again thanks to all that advised
I asked 1 simple question "14 days RMA on Cpu,s" and get into this crap.
Ive learnt some lessons too,next time il make sure i communicate better,i have OCD issues and at times it does,nt make me see things as clearly as i should. I rush in sometimes without stopping to think.
Anyway like i said im leaving this one where it is now,cheers to all for the advice
All have a great day
Adger
I SHOULD have used my wording different i agree 100%,you were also very clear about you having"zero issues with people returning products that were faulty". I also agree too that. I did my homework on the comparisons between the I5 and the I7 PERFORMANCE.. not returns so stop trying to be clever
But..OCUK offer a rma within 14 days yes or no? why would i send my cpu to Intel (and wait god knows how long) when i live 5 mins away from Overclockers and could return it there within the 14 day window?
Lets be honest here..You also had a similar issue and isolated the CPU..if you were within the 14 day RMA and lived so close to Overclockers you,d have still sent it to Intel and waited for a replacement chip?.. really. And off you go assuming again with this quote "as the retailer will only likely have done a very quick inspection of the returned product before likely putting in back in stock for resale leaving it to the next customer to find the fault again".. you know OCUK do this do you? if not then your assuming
Anyway i am now seriously done with this thread. Once again thanks to all that advised
I asked 1 simple question "14 days RMA on Cpu,s" and get into this crap.
Ive learnt some lessons too,next time il make sure i communicate better,i have OCD issues and at times it does,nt make me see things as clearly as i should. I rush in sometimes without stopping to think.
Anyway like i said im leaving this one where it is now,cheers to all for the advice
All have a great day
Adger
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