Because using a discount code not meant for you is?
They take the full amount but once the order has shipped they refund you the voucher price ie £15 in this case.
Thats what i have been told by the lady when i rung them up to query the transaction.
Well they have done it before and they will do it again, it's your risk to take.
They will always say that you used a discount code not intended for you and take the full amount, it even states in their T&C's that the full amount is taken then a refund is made, it's so they can do a chargeback once they decide the voucher wasn't valid.
If you don't want the stress, then don't use the coupon and go elsewhere, you have been warned.
Can you put in the OP that they take full payment and can refund the value of the voucher if they feel like it ... i wish i hadn't bothered now![]()
Can you put in the OP that they take full payment and can refund the value of the voucher if they feel like it ... i wish i hadn't bothered now![]()
If its such an issue then heres the thing.....ring them up and ask to cancel the order
I dont agree with them taking the full amount then refunding u later etc but if you dont like the way they conduct business then dont order or just cancel if you have.
And you have to organise and pay return postage so you'll still be out of pocket.
The item usually arrives then they take back "what's theirs" up to 30 days after, so they'll probably charge you a re-stocking fee also.