16gb not showing up in computer

MrHaiku7 · 1 Oct 2017 at 14:33

hello,

I've recently built a computer, I've got the 8 pack 3200 16gb ram installed. However only 8 gb is showing up in the bios and the about this pc in windows.

I'm using a b350 strix motherboard. I fear that I've got a bad stick of ram. I've just purchased this, so what do I do next?

Any help would be greatly appreciated

something daft already!! · 1 Oct 2017 at 14:34

Try reseating the RAM. Try different slots for the RAM as well.

DarkHorizon472 · 1 Oct 2017 at 14:43

Take out one stick and see if you have 8gb still. If you have put other stick and try again. If it is there your ram seems fine and test each slot with a single stick one by one to see if you have any faulty slots.

If you do the above and only one stick works it is likely you have a faulty ram stick.

Check motherboard manual for which slots to use.

MrHaiku7 · 1 Oct 2017 at 14:52

Just so that I understand, I should try booting with one stick, if it boots it's ok. Then remove that stick and repeat this with the second stick. Thank you for this help

DarkHorizon472 · 1 Oct 2017 at 15:16

Yes, that's right. Use the same slot both times. If only one stick works it is likely you have a faulty ram stick.

MrHaiku7 · 1 Oct 2017 at 15:35

Thankfully ram works fine. Just needed to change slots. Interestingly it was the mb that was incorrect in which slots to put 2 ram sticks in.

Thank you everybody for the help

DarkHorizon472 · 1 Oct 2017 at 16:20

Good news