Taken from ******'* website's FAQ:
Q.Can I return an item just because I dont want it or like it..?
A.YES. Under the distance selling act you are allowed to terminate your contract upto 7 days after receiving the goods. However, this is not provided as a tryout period, merely as protection in case you have ordered an incorrect item or made a mistake whilst purchasing. If the item you bought has been opened or used in any way, we reserve the right to charge a restocking fee or to refuse to accept the item for return. The restocking fee will be used to either make the goods fit for resale again or to cover the losses incurred by having to sell the item as second hand.
I believe that most companies operate the same policy. Now, some companies will be gracious and customer focussed and permit the customer to open/use the item. However, they are totally within the law to state that as the item has been used, it is no longer covered by distance selling regulations.
I think what happened in your case was that the company thought that you didnt use the item and are returning it unused to them OR they are customer oriented and will allow you to return a used item.
The company has the obligation to allow the customer to return the item in its original, unopened and unused state. Anything other than that, they will be doing in the name of customer service. The question is, will OCUK allow us to do this?
**edit** No competitors remember. I won't remove this post but have fully starred it out - Jedi
Q.Can I return an item just because I dont want it or like it..?
A.YES. Under the distance selling act you are allowed to terminate your contract upto 7 days after receiving the goods. However, this is not provided as a tryout period, merely as protection in case you have ordered an incorrect item or made a mistake whilst purchasing. If the item you bought has been opened or used in any way, we reserve the right to charge a restocking fee or to refuse to accept the item for return. The restocking fee will be used to either make the goods fit for resale again or to cover the losses incurred by having to sell the item as second hand.
I believe that most companies operate the same policy. Now, some companies will be gracious and customer focussed and permit the customer to open/use the item. However, they are totally within the law to state that as the item has been used, it is no longer covered by distance selling regulations.
I think what happened in your case was that the company thought that you didnt use the item and are returning it unused to them OR they are customer oriented and will allow you to return a used item.
The company has the obligation to allow the customer to return the item in its original, unopened and unused state. Anything other than that, they will be doing in the name of customer service. The question is, will OCUK allow us to do this?
**edit** No competitors remember. I won't remove this post but have fully starred it out - Jedi