360 died yesterday :(

cokecan

cokecan

cokecan

Soldato
Joined
4 Jan 2004
Posts
7,705
Location
Nottingham
hey all, the past week my 360 had started crashing, till wednesday night when i couldnt even get it to start up without crashing at the microsoft logo, though i didnt get the red lights of death??

anyway, searched for all of VIRII's posts about sales of goods act lol so i could try and get a replacment from Game (where i bought it from back in december) cos i havnt really got time to wait in for someone to collect it and then deliver a new one from microsoft.

Got to game yesterday morning, said to the assistant manager i think it was that my 360 was faulty, he just looked at my reciept, looked in the box then went off and got me a new one. didnt ask what was wrong with it, didnt seem to care i bought it in december etc....so im all happy now :)

my friend seems to think that you get a years warranty with Game on consoles anyway as he replaced a ps2 after like 7-months there??
 
well thats good to know, so if this one dies then i can take it back again.

gald i did to, just bought a hdd and some live points the day before.

found a couple of hdd just hanging on the shelf in john lewis here in notts. they've been there for like 2 weeks now but only just got enough money to afford one. theres probs still one there for anyone who's after one :)
 
least its not as bad as this

MIGHTY MICROSOFT has been caught on the back foot after one of its most unlucky customers has managed to take his case to court of public opinion and win.

Despite claims that the XBox 360 is not as reliable as it should be, the Vole has denied that there was any real problem. When you make a lot of hardware statistically you will produce a few lemons, was the official view.

But Chris Szarek seems to have collected more than his statistical share of lemons. He is on his fourth X-Box 360 and they have all had something wrong with them.

The first one, which he got on Christmas Eve, gave up the ghost on January 21. The second one didn’t want to run the Xbox Live online game service, the third one lasted 61 days before dying. Each time he endured a trial by fire from Volish helpdeskers before a new box was dispatched.

So Szarek decided to deal with the problem in a very unique way. He would go onto news groups and tell everyone about his problems.

Microsoft seems a bit spooked by this approach. It was dusted up in Japan by a small number people who felt there was something wrong with the original Xbox in 2002.

Szarek's notes online started to attract the attention of her majesty's loyal press who began ringing up the Vole to ask why were so many problems. Spookily, things then started happening a lot quicker for Szarek. He received a number of calls from Volish bigwigs and his fourth XBox arrived within 24 hours after he started to complain of the death of the third one.
Click to expand...

http://www.theinquirer.net/?article=31408
 
williamw11 said:
Warranty rests with game for 12 months. Microsoft would take over I presume if the place you bought it from went belly up.
Glad you got it sorted. :)
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Your contract is with the retailer and the retailer remains responsible for however long the product could reasonably be expected to last.
In the event of failure after say 3 years the end result may be a 50% refund if the product could reasonably be expected to last 6 years for example.

Game can not wriggle out of it after 12 months. Your statutory rights are MUCH better than that cobblers.
 
cokecan72 said:
no, still only got my original reciept. he just told me to hold onto it
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Correct :)
Their obligation is from date of original purchase hence you keep the original receipt.
Unscrupulous people could buy another and return the faulty one for refund on the new receipt to maximise "warranty" .......

Note you do not NEED a receipt but it is reasonable for them to ask you to give evidence (credit card statement) that you purchased from them. Note also they do not LEGALLY have to give you a receipt.
 
great stuff :), i only printed out a list of my rights that i thought were relavent cos of all the other posts on here about people sendin them back to microsoft and havin trouble at game etc. i know not everyone bought one from game but still, surely the same would apply to most companies if not all companies??
 
cokecan72 said:
great stuff :), i only printed out a list of my rights that i thought were relavent cos of all the other posts on here about people sendin them back to microsoft and havin trouble at game etc. i know not everyone bought one from game but still, surely the same would apply to most companies if not all companies??
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Maybe my complaints to game about their staff lying to customers about returns have had an effect then.
Your statutory rights apply to all UK companies / retailers.
 
VIRII said:
Your contract is with the retailer and the retailer remains responsible for however long the product could reasonably be expected to last.
In the event of failure after say 3 years the end result may be a 50% refund if the product could reasonably be expected to last 6 years for example.

Game can not wriggle out of it after 12 months. Your statutory rights are MUCH better than that cobblers.
Click to expand...

Exactly what I was going to say :)
 
Hurrah for VIRII champion of consumer rights for the little man ( no really, I am not being sarcastic), keep the consumer rights information coming so I can smite down the commercial juggernaughts how would try and con our fellow man out of their legally entitled rights.
 
Needles said:
commercial juggernaughts how would try and con our fellow man out of their legally entitled rights.
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I am beginning to think that it is not that they are trying to blag your rights away but simply that so few people in retail or out of it actually know what our statutory rights are.
"This does not affect your statutory rights" is printed on so many bits of paper and in the terms and conditions of so many contracts that people don't seem to question "what are my statutory rights and what do they mean".

To be honest I only started getting into this when a car I bought went wrong shortly after purchase followed by some white goods.

Stick this is your favourites folder for future useage:

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

and this:

http://www.consumerdirect.gov.uk/
 
I really couldn't give a monkeys if mine died now that they are available for a straight swap over in the shop. I'll just go in there and cry like a girl until they replace it :p
 
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