360-watchdog

[bigbilly50]

Its funny, every time this topic comes up there are less and less 360 owners saying its all blown out of proportion.

Why ? - because its its happened to them.

On my 3rd 360 now, and loving every minute of gameplay. Though I think my heart skips a beat every time I switch it on, and I breath a sigh of relief when the only lights I see are green.

 

[JUMPURS]

I thought they would have flamed you all to hell in here and accused you of breaking your consoles by keeping them in a cupboard, or in the fire while using it, as according to those 360's do not die, they are fine, being on 6+ is normal, if you have had more than 1 then its your own fault, you broke it, where are they ??

Post 93

 

[Syph]

Its funny, every time this topic comes up there are less and less 360 owners saying its all blown out of proportion.

Why ? - because its its happened to them.

On my 3rd 360 now, and loving every minute of gameplay. Though I think my heart skips a beat every time I switch it on, and I breath a sigh of relief when the only lights I see are green.

I hated one of my PCs - it grew steadily unreliable, until pretty much every time I played C&C it BSOD'd on me. I couldn't trust it, and it no longer became a pleasure to use.

 

[AtomicBanana]

Ok, seriously, what do I do? Mine has been bust about a week now and it's out of warranty. I've rang them a good few times, and bothered the email staff too. Just no dice.

Has anyone had any success getting an out of warranty console fixed for free? If so, how? I want to know

 

[VIRII]

Ok, seriously, what do I do? Mine has been bust about a week now and it's out of warranty. I've rang them a good few times, and bothered the email staff too. Just no dice.

Has anyone had any success getting an out of warranty console fixed for free? If so, how? I want to know

Take it back to the place you bought it from as you are covered under the SOGA.

 

[AtomicBanana]

Take it back to the place you bought it from as you are covered under the SOGA.

Sorry to be dense, but can you explain/link to what the SOGA is, and how I can use this to get my local super market (where I got it from) to exchange it? I've never been in a situation like this before so I'm quite inexperienced using my consumer rights

 

[da_mic_1530]

Sorry to be dense, but can you explain/link to what the SOGA is, and how I can use this to get my local super market (where I got it from) to exchange it? I've never been in a situation like this before so I'm quite inexperienced using my consumer rights

http://forums.overclockers.co.uk/showthread.php?t=17686900

 

[VIRII]

I am considering writing to the management of several well known 360 retailers to ask them what their position is with regards to 13 month old 360 failures and whether they are going to instruct their staff in the legalities of a consumers statutory rights.
It would be interesting to see which (if any) would go down the road of "company policy" in writing and how many would stick to that when I mentioned the SoGA to them.

 

[Zenith]

I am considering writing to the management of several well known 360 retailers to ask them what their position is with regards to 13 month old 360 failures and whether they are going to instruct their staff in the legalities of a consumers statutory rights.
It would be interesting to see which (if any) would go down the road of "company policy" in writing and how many would stick to that when I mentioned the SoGA to them.

The most well known high-street games retailer replaced my 13 month old console. Don't known if it's just because the staff fancied me or they were following company policy.

 

[McManicMan]

a friend of mine who had of at launch and now out of warrenty and has just gone and died has just used someone else store receipt, illegal yes but hurts no-one

 

[james32]

to be honest it something to do with the heat temperature in your rooms

my sister plays here xbox 360 all the time upto 8 hrs a night sometimes,
and she has never had a problem because her room is always cold.

her boyfriends didnt last a couple of months in his house
because his heating is always on full, so he replaced it with a new 1
and he didnt get any more than a couple of months with his second one.

so my sister's xbox 360 is over 13 months old now
and her boyfriend has went thru 2 in 6 months.

 

[Zenith]

to be honest it something to do with the heat temperature in your rooms

my sister plays here xbox 360 all the time upto 8 hrs a night sometimes,
and she has never had a problem because her room is always cold.

her boyfriends didnt last a couple of months in his house
because his heating is always on full, so he replaced it with a new 1
and he didnt get any more than a couple of months with his second one.

so my sister's xbox 360 is over 13 months old now
and her boyfriend has went thru 2 in 6 months.

If the console can't work in a warm room then that poor design and not the persons fault. Consoles should be able to work in warm rooms and on carpets and in cabinets because that is where people put them. It would be like designing a car that only works on motorways. Xbox 360s have to work in countries that are a lot hotter than somebodies warm room in British anyway so thats rubbish.

 

[dirtydog]

to be honest it something to do with the heat temperature in your rooms

Nice sweeping statement there, which has been proven false time and time again on here.

 

[JUMPURS]

to be honest it something to do with the heat temperature in your rooms

Surely it is designed to be payed at room temperature

 

[VIRII]

The most well known high-street games retailer replaced my 13 month old console. Don't known if it's just because the staff fancied me or they were following company policy.

You must appeal to a bunch of young spotty lads then
When I tried to exchange my 2 or 3 month old console there as it had died they called security and the police and the "manager" claimed I tried to headbutt him - I was actually very calm just firm as I had my daughter with me and would never kick off with her around.

It does seem that each individual store is a law unto themselves and your recent experience might be because they are so used to having to exchange them now.

Hence I am interested to see what their head offices say or if they push the company policy excuses.

 

[Zenith]

You must appeal to a bunch of young spotty lads then

They weren't that young really tbh

 

[thedoc46]

Surely it is designed to be payed at room temperature

I don't think any design went into the thing. more like a quick whip around the m$ offices by some financial buttheads saying how can we knock this thing up and get a head start on the ps3..

typically american... quantity over quality....

 

[shephga]

I'd say an hour or two of my time + the stress and hassle of trying to enforce the below is more than the £60 give or take for the two year extended warranty. Mugs, being lazy or whatever I just want as easy a life as possible. The thought of trying to enforce the below versus the 60quid for two years cover isnt much of a decision for me.

extended warranties are for mugs . i've NEVER bought one even with high end equipment. biggest con ever and i just laugh when i see people being offered them in high street stores when buying pc's / tv's.

i expect my equipment to last more than 12months if its does'nt i just play wholey hell.

and as has been pointed out before in another thread somewhere :-

http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

for the lazy :- ( i draw your attention to point 6 of key facts )

Printer Friendly Version*
Fact Sheets

Sale of Goods Act Fact Sheet
URN No: 05/1730

Subject: Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

 

[JUMPURS]

I'd say an hour or two of my time + the stress and hassle of trying to enforce the below is more than the £60 give or take for the two year extended warranty. Mugs, being lazy or whatever I just want as easy a life as possible. The thought of trying to enforce the below versus the 60quid for two years cover isnt much of a decision for me.

But if nobody took out the 60 quid warranty and everybody enforced their statutory rights, then MS would be forced into either
1. making the returns process a whole lot easier
2. Make the console better.

The above doesn't only apply to MS, but would be the same for all scenarios. Thankfully people are waking up and not buying the extended warranties anymore.
Unfortunatly people are taking the 'easy 60 quid option' for something that we are legally entiled too.
Lets not forget it is over a fifth of the rrp of the machine. and over a quarter of the cost of 'What you can git them for' according to this forum.

quick question about it though, does it give you an aditional 2 years ontop of your xbox warranty or is it just an additional year?? I thought when i read it when i got mines it only worked out as an extra year.

 

[shephga]

There was an option to take either an additional one year or two years, I went for two which is about £60. I took the warranty out after my xbox360 died and the one they returned was also dead. Like I said I personally value a couple hours of my time greater than the £60 for the two years. The arse ache you'd probably have to go through (like my colleague who appeared in the actual watchdog program) to get your rights enforced just is more than £60 to me. Again £60 versus the cost of buying a new console is also a no brainer to me.

But if nobody took out the 60 quid warranty and everybody enforced their statutory rights, then MS would be forced into either
1. making the returns process a whole lot easier
2. Make the console better.

The above doesn't only apply to MS, but would be the same for all scenarios. Thankfully people are waking up and not buying the extended warranties anymore.
Unfortunatly people are taking the 'easy 60 quid option' for something that we are legally entiled too.
Lets not forget it is over a fifth of the rrp of the machine. and over a quarter of the cost of 'What you can git them for' according to this forum.

quick question about it though, does it give you an aditional 2 years ontop of your xbox warranty or is it just an additional year?? I thought when i read it when i got mines it only worked out as an extra year.