4870x2 2nd gpu not working.. part two: The return oo the buyer!

[adamknox]

hi, I recently posted a question on these fourums and had a flurry of posters trying to help (and they did) but i now have one more problem! Ill start from the begining!
I rently upgraded my 4870x2 to a 5870 and decided to sell the old one on e bay as it was only 5-6 months old and worked 100% fine! anyway i ran benchmarks, games etc to test the card was working fine. When i sold it and sent it to the buyer he sent me a message and said this.
Dear adam-knox,

Hi! your card arrived yesterday and i have started installation and I can't make it run at two GPUs.Card run ok in 2D but is not working on 3D (screen freezes).I have instaled latest catalyst driver 9.12(I have tried from 8.10 and up and still the same).I have got windows 7 ,64 bit,750W thermaltake psu,phenome 9850,4 GB memory,gigabyte MA790X-DS4.I 've instaled 4 new games and I couldnt run them.Before I was useing one card 4870 Toxic 512mb and everything was working fine.
Any ideas why your card is not working?Please let me know.I know that you are good seller,so I don't believe think that card is faulty.

I am waiting for a quick answer

Kind rgars"

Now i didnt get it right away then he sent this...

"Hello!
As I can see You have no time to anser me ...I just want to let you know that card is faulty(i can see you did try to open it or fix it,because there are big signs of screw driver on the screws).I have checked on three computers which are compatibile with that card and it is working only on one core.So in is not in a full working order.I am realy dissapointed.
Please let me know how would you like to resolve that problem.I am waiting for an anser till saturday.

Regards

Janusz
" anyway i messaged him back when i got the messages (and told him i had NOT opended the card!! ) and would give him a full refund if he sent it back. Anyway ive got it back today and its the same card etc but before i give him back the refund i want to test it to make sure theres nothing wrong with it! (which i dont belive there is!) How is the best way to test it/program to use to make sure that his problem was due to his machine and give him a refund and sell it on? thank you for ANY help you can give this poor little noob!

sorry if this is in the wrong forum ><i was decided to put it in tech help of this one! i decided on this one as i just want to know if both gpu's are working and thought some one might be able to point me in the right direction... im starting to think i posted in the wrong forum sorry

 

[adamknox]

Are you 100% sure it's the same card?
Checked Serial numbers?
Any tell tale signs/makrs that it is 100% the card that you sent him?

yep 100%!!!! i have a photo of the serial before i sent it, and it has a small mark of glue from the packageing which it had when i sent it! Tbh... i have NO idea what hes on about >< lol it seemed fine to me!.. does any one know of what i should be looking for? (where the error will show up) i cant find ANYTHING >< s

 

[adamknox]

p.s what do u think he means by 2d and 3d.. is he on about 2d and 3 d games?... i asked him a few times but i dont think he is english and like my self cant spell lol any one got any clues?

 

[adamknox]

Think he means desktop is ok, try playing a game and its kaputt.

******** your rght-_- just put it in and ran a game and it just freezes -_- .. does that mean the gpu is dead?

 

[adamknox]

Guess so if it does the same on two different systems and it worked on yours in the beginning.

Is it under warranty? did you send it insured?

well its 6months old so im sure its under warrenty ive messaged spahhire and hopefully theyll fix it!

 

[adamknox]

6 months old = under warranty.

However, chances are they'll want to give you a 5870 as a replacement as 4870X2s are EOL.

...a 5870..are you joking?....... i can feel a crossfire coming on

 

[adamknox]

5870 xfire perhaps?

aye 5870x2... ill lose £150... but 150 aint bad for a 5870... tho i wont be able to fit another in lol allready had to cut 3 HD slots out to fit just one in :'(... but ill think of something lol

 

[adamknox]

New case?

tempting but took AGES to find the right case for me lol I wanted one with a see through side panel, fan on top, on bottom one at the back and the front lol and cost £100!! ... dont really fancy getting a new one.. :'( i guess i could allways put the HDDs in the ffloppy drive bays! lol Woudl they really give me a 5870? wouldnt thy just repair it? or give me a refurbished one Also i brought it from e bay.. -_- how can i prove to them i brought it new etc?.. :/ i have the paypal detaisl with transaction numbers etc :/

 

[adamknox]

seeings as you cant use it... I'll give you £160 for the new sapphire 5870 you get as a replacement and you get to pocket £10 profit we are both winners

Lol tempting ... but i thinkk ill crossfire think i should be able to run ANYTHING on max with that

 

[adamknox]

Same here, except mine cost £55inc and has room for trifire 5870s without removing any bays; top fans, side fans, side panel, (basic) fan controller, pretty good cable management options. Yep I'm pretty happy with my case

I know what you mean though, finding a case can be a pain, I'm glad I took my time and searched through all the cases I did.

ooo whats ur case called?.. i think id have to get another powersupply tho -_- i have a 700W Psu but it only had 2 6 pins pci-e connectors! i have a cdrom,cpu (955) and loads of led lights. so not sure if i cud use the adapters :/

 

[adamknox]

tbh i feel the same -_- but its too late and i cant prove anything lol
I have contacted sapphire and they want an invoice ... as i brought it on e bay i doubt ill get my money back.. (even tho it was brand new and sealed) -_-