5700XT Driver Timeout Issues

[Rowan88]

Hi,

I had an issue with the 5700XT about a year or two ago (and it was a commonly known issue) where it would black screen etc. I ended up "stabilising" it by underclocking the card and putting fan curves onto it.

However I built my friend a PC at xmas and it had been working fine until about a month ago. He was constantly getting driver timeout issues then his screen would act all glitchy.

I tried everything I could find on the known issue from fresh driver installs, disabling options, to even playing without the AMD software.

Playing without AMD made it work better for about a week but it has since started the issues again.

He is going to hand it back to me to try some stuff but does anyone have any ideas whats causing it? I have tried everything I could find online regarding it but nothing seems to fix it.

If we cannot get it sorted what is AMD RMA like in terms of returning it and would he get a new card or a refund etc?

Cheers

 

[Game]

Hi,

I had an issue with the 5700XT about a year or two ago (and it was a commonly known issue) where it would black screen etc. I ended up "stabilising" it by underclocking the card and putting fan curves onto it.

However I built my friend a PC at xmas and it had been working fine until about a month ago. He was constantly getting driver timeout issues then his screen would act all glitchy.

I tried everything I could find on the known issue from fresh driver installs, disabling options, to even playing without the AMD software.

Playing without AMD made it work better for about a week but it has since started the issues again.

He is going to hand it back to me to try some stuff but does anyone have any ideas whats causing it? I have tried everything I could find online regarding it but nothing seems to fix it.

If we cannot get it sorted what is AMD RMA like in terms of returning it and would he get a new card or a refund etc?

Cheers

warranty would depend on the vendor not AMD a friend of mine sent back a 5700xt and ended up with a 3060 as a replacement due to no stock

he was also offered a credit

 

[Harlequin]

It depends on where it was bought , which brand teh card is and if it actually has any warranty remaining or not.

 

[Rowan88]

The vendor was a "high street retailer" and was only bought last Dec so well within the 1 year.

I just want to know (apart from a fresh windows install) is there any other things anyone knows could fix this before I consider the card (software?) a dud and get it replaced.

And if replacing it what is a suitable replacement?

 

[_Cereal_]

Why wouldnt you consider a fresh windows install? some times it works wonders and likely the fastest way to sort any kind of software issue.

 

[Rowan88]

Why wouldnt you consider a fresh windows install? some times it works wonders and likely the fastest way to sort any kind of software issue.

I am going to do the fresh install for him once I receive it as a "last option" as this should never be your first port of call.

I am just wondering if this doesn't fix it then its got to clearly be hardware related correct?

 

[Aretak]

And if replacing it what is a suitable replacement?

Another 5700 XT is really all that could be offered for a like for like swap as far as AMD cards go. A 6700 XT would be a large upgrade. The 3060 is around the same sort of performance on the Nvidia side of things and generally a better card.

 

[Rowan88]

Another 5700 XT is really all that could be offered for a like for like swap as far as AMD cards go. A 6700 XT would be a large upgrade. The 3060 is around the same sort of performance on the Nvidia side of things and generally a better card.

Yeah I thought as much...

Guess when I get it the only thing I can try that he's not is to enable a custom fan curve and failing that a fresh windows install..

If no luck then I guess its going to need to be seeing if Gigabyte can replace it with a NVIDIA card which I would happily take at this point.

 

[Rowan88]

I tried the following:

- Fresh driver clean up and install
- Auto under volting the card
- Custom fan curves
- Enabling ioapic 24-119 entries (or in MSI B450 case I assume its called "Above 4G Memory/Crypto Mining Currency")
- Making sure power options were set to "High Performance"
- Windows Verification File Check & Repair
- Updating chipset drivers
- Disabling Freesync and the extras (AntiLag, Chill, Boost)


The only thing I haven't done yet which was my last resort was a fresh windows install which I will try tomorrow,


If this doesn't work I assume the card must be faulty?


Does anyone have anything else I should try before contacting GIGABYTE about a replacement (preferably a NVIDIA card replacement)

 

[StephenJ]

Sounds like a fresh windows install is the next best thing to try, does this happen with all games ?

 

[Rowan88]

OK,

Received the PC today and tried a few things to no luck.. so..

I done a full reinstall of windows and only installed Chrome, Antivirus, Windows Update, latest AMD GPU driver and motherboard Chipset and BIOS. I then opened AMD Catalyst and got this report from Avast:

https://ibb.co/4RyKg4z

I then assumed that maybe the antivirus was blocking something so I removed it completely but still the same issue occurred.

I also found a way to make the error appear. If I open AMD Catalyst and drag the corner of the window back and forward you see it sort of glitch/jump then eventually it gives the Driver Timeout error. When it first comes back the desktop seems glitchy and slow. (SEE VIDEO BELOW)

https://vimeo.com/575870401

Now that I have a way to making the error appear I tried testing the following stuff for hardware issues:

1) Reseating the GPU - still gave error
2) Removing PCIe extension cables - still gave error
3) It was originally using both PCIe cables going to PSU so I only tried using one with the tail attached - still gave same error

Does anyone have any ideas or stuff I can try??

I am also going to swap out my rigs RX580 with his and see if the problem persists in mine.

 

[Firegod]

It certainly is strange. And having done a fresh windows install with latest drivers kind of rules out a software issue, being the cause. So perhaps a faulty card or perhaps another failing component - PSU perhaps?

 

[Rowan88]

It certainly is strange. And having done a fresh windows install with latest drivers kind of rules out a software issue, being the cause. So perhaps a faulty card or perhaps another failing component - PSU perhaps?

I am going to try my RX580 in his machine, so surely if it was the PSU this would cause the same issue?

But then again a small google search of "5700XT driver timeout" throws back millions of results going back 2 years with same issues, but I have tried every possible outcome.

 

[Firegod]

I am going to try my RX580 in his machine, so surely if it was the PSU this would cause the same issue?

But then again a small google search of "5700XT driver timeout" throws back millions of results going back 2 years with same issues, but I have tried every possible outcome.

You've certainly tried a lot of things. If your RX580 works OK, then the only other thing to test to close the circle, is to put the 5700XT into your rig and see what happens. If the issue remains, points to faulty GPU. If it behaves OK, points to a faulty PSU in the other rig. If you see what I'm saying.

If your GPU has the same problem then that points straight to PSU I'd imagine.

But yeah keep doing what you're doing. Ruling things out.

 

[Rowan88]

I swapped the GPUs around (including AMD clean up and latest (recommended) driver install):

In his PC with my RX 580 so far it hasn't crashed opening AMD. I also ran Tomb Raider benchmark a few times but ran successful, just trying RDR2 Benchmark just now.

I put his Gigabyte 5700XT into my PC and ran Tomb Raider benchmark twice with no fails. In AMD it does look glitchy but never crashed. I then ran RDR2 and went to change the resolution and got the Driver Timeout Error popup.

So I assume this is 100% either a faulty GPU or a bad GPU/Driver combo that AMD refuses to address "properly".


Does anyone know am I best contacting the retailer I got it from or going straight to Gigabyte?

 

[Harlequin]

I swapped the GPUs around (including AMD clean up and latest (recommended) driver install):

In his PC with my RX 580 so far it hasn't crashed opening AMD. I also ran Tomb Raider benchmark a few times but ran successful, just trying RDR2 Benchmark just now.

I put his Gigabyte 5700XT into my PC and ran Tomb Raider benchmark twice with no fails. In AMD it does look glitchy but never crashed. I then ran RDR2 and went to change the resolution and got the Driver Timeout Error popup.

So I assume this is 100% either a faulty GPU or a bad GPU/Driver combo that AMD refuses to address "properly".


Does anyone know am I best contacting the retailer I got it from or going straight to Gigabyte?

Warranty
"Graphics cards: GIGABYTE provides 3 years warranty from the production date. The warranty applies exclusively to distributors and dealers. End users have to claim the RMA service through dealers where the product was purchased. For the XTREME GAMING series graphic cards with special extended warranty terms, please refer to the product page or XTREME GAMING site."

Warranty Terms
1st year please contact place of purchase. Years 2-3 contact [email protected] directly. Repair or replace for same or better performance.

Warranty - GIGABYTE U.K.

 

[Rowan88]

Thanks for the reply,

Yesterday I must have ran DDU/AMD Cleanup about 50 times, I must have tried at least 10 versions of drivers. Sometimes games ran the benchmark fine, sometimes crashed instant.

I tried playing around with undervolting/fan curves etc to the point I feel I have exhausted all options.

Right now I just have it back to the latest 21.6.1 driver and the first sign if issues I guess I will need to return the card.

Going from the info you gave looks like I need to go via "High Street Retailer" that we bought it from but I'll contact Gigabyte first.

If they agree to take it back only thing worrying me is if they try to replace it with another 5700xt and I get the same issues, which going from google searches sounds like thats what is going to happen

UPDATE:

I contacted Gigabyte but need to wait 5-10 days for reply
I also contacted "High Street Retailer" who basically said if its faulty they will refund, but I mentioned the price of GPU have doubled so I would rather exchange or alterative but they just mention they have no stock

 

[Game]

to be fair on the retailer prices doubling is not something they need to be concerned about

unless Gigabyte can help a refund will be the only option

 

[Bolton7935]

ive had my gigabyte 5700 xt for 16 months nothing but problems playing warzone and wow I've finally found something that works for me there a option to just install the drivers now no amd software I've picked that then i use msi afterburner to control the fan leave at default and i undervolt and underclock the card manually

My settings are

core voltage 1080
core clock 2000
and set the power limit to +0%
i have my memory overclocked to 1800

i found if i touch the power limit it crashes hope this helps i think the card are coming out well overvolted and are overclocked to much maybe even try -10 on power limit

hope this helps I've had nightmare with my card don't think ill get a amd card again

 

[Rowan88]

ive had my gigabyte 5700 xt for 16 months nothing but problems playing warzone and wow I've finally found something that works for me there a option to just install the drivers now no amd software I've picked that then i use msi afterburner to control the fan leave at default and i undervolt and underclock the card manually

My settings are

core voltage 1080
core clock 2000
and set the power limit to +0%
i have my memory overclocked to 1800

i found if i touch the power limit it crashes hope this helps i think the card are coming out well overvolted and are overclocked to much maybe even try -10 on power limit

hope this helps I've had nightmare with my card don't think ill get a amd card again

I will give that a go today (god knows I've tried everything else!)

But what's making me wonder it won't is last night I reinstalled a fresh windows, then I never installed AMD driver or software, I just let Windows install the driver so it does show in Device Manager as 5700XT.

Then I tried to run Tomb Raider Benchmark and Unigine Heaven and both crash to the desktop or restart the PC. Weird thing is AC Valhalla seems to pass no problem :S

Will post my findings here soon with the above method but like I say I am putting this down to a faulty card as I did underclock the card to 1650MHz and it still crashed.

Hopefully GIGABYTE reply to my ticket soon, does anyone know how they are with RMAs? I really don't want my friend to take £330 return for his 5700XT as he won't get anything close to a decent GPU just now but if GIGABYTE are terrible then it might be the only option.


And I am with you, I have always swayed to AMD (even my RX580 has been a brick wall for many years) but after doing a 5700XT MECH OC with issues that somehow we fixed and now this 5700XT GIGABYTE on top of reading all the issues people.

I think paying the little bit extra for NVIDIA and possibly losing a small % of performance is worth it for stability.