7900 XT problems

NOQ · 30 Jul 2023 at 17:09

Hello.

I would like some advice from those who know more about graphic cards.

Ordered a 7900 XT along with a new power supply which is 1000w gold. The power supply is fantastic! The 7900 Xt not so much.

Before installing my 7900 XT I used display driver uninstaller. Once I booted up and installed the new drivers I experienced game crashes mostly in benchmark runs but also some games would crash after the main menu of a game.

I first tried older drivers but the same problem. And during boot before the manufacturer bios menu I got graphical artefacts. (Pictures attached).

Secondly, I tried a different power cables to the gpu maybe that was the issue. This didn’t help and even managed to cause my system to crash.

Thirdly, switching back to my old 480 gpu I was able to boot back into windows. After I decided to try an alternative x16 slot I have on my motherboard.

My 480 ran fine. I’ve ruled out the pcie slot, ssd connection, and power supply. I tried one more time with the 7900 XT and although less crashes they still existed. Benchmarks were barely better than my 480 at 1080p and any higher setting or resolutions caused my games and system to crash. Even if the benchmarks could complete I would get hitching and stutter.

I use windows 10.

The games I tried were

Cyberpunk 2077 (froze before the main menu)
Horizon Zero Dawn (benchmark crash in infinite loading while trying to play the game)
Borderlands 3 (benchmark and game stutter and hitching)
Deus Ex Mankind Divided (able to benchmark but lower score and barely better than my 480)
Witch 3 (stuttering and hitching)
Far Cry 6 (benchmarks but would crash when trying to load into the game)

I use a display port cable to a 144hz 1440p monitor. Used a different cable, used a different slot on the gpu but the artefacts when booting are still there. But not on my 480.

Bluecube · 30 Jul 2023 at 17:57

That looks like a knackered graphics card. You’re getting a messed up boot screen before any drivers have even loaded

Bolton7935 · 30 Jul 2023 at 17:59

I would ring customer service and send card back you've done everything I would have done

NOQ · 30 Jul 2023 at 18:44

Bluecube said:
That looks like a knackered graphics card. You’re getting a messed up boot screen before any drivers have even loaded

Thank you. I was worried that might be the issue.

NOQ · 30 Jul 2023 at 18:45

Bolton7935 said:
I would ring customer service and send card back you've done everything I would have done

Thanks. I've been assigned a ticked but will chase it up tomorrow. Ever sent anything back yourself?

henry hoov3r · 30 Jul 2023 at 18:48

Did you use old PSU cables with the new PSU?

BUDFORCE · 30 Jul 2023 at 18:56

Yup mine is also knackered and needs to go back, actually pretty similar symptoms to yours.

Real shame as I was excited to get it for the price and would have been perfect for my system.

I'm going to DSR mine as I can't be doing with the hassle of the rma process etc.

NOQ · 30 Jul 2023 at 19:03

henry hoov3r said:
Did you use old PSU cables with the new PSU?

Hi. New PSU cables. The power supply I got comes with a native 16pin slot similar if not the same power connector Nvidia is using now. I used that 16pin to two6+2 pins for my card. I did try regular 8pin to two 6+2pins but black screen. Same if I use two 8pin to 8pins.
I'm using that 16pin to a single 6+2pin for my 480 and everything seems fine. I did try a different wall socket too but no change.

NOQ · 30 Jul 2023 at 19:06

BUDFORCE said:
Yup mine is also knackered and needs to go back, actually pretty similar symptoms to yours.

Real shame as I was excited to get it for the price and would have been perfect for my system.

I'm going to DSR mine as I can't be doing with the hassle of the rma process etc.

Hi. This was my first new GPU ever, I've also brought second hand so feel your frustration. Did you get it for £700? I think the price has gone up now too. Q: did you get a game code/coupon sent to you?

BUDFORCE · 30 Jul 2023 at 19:12

NOQ said:
Hi. This was my first new GPU ever, I've also brought second hand so feel your frustration. Did you get it for £700? I think the price has gone up now too. Q: did you get a game code/coupon sent to you?

Yeah I got it for £700. Yes I got the code, but you need to redeem that somehow, which I obviously have not done.

Shame, becuase I would have liked the card and the game code, thought it was a good deal. But with DSR (distance selling regulation) I feel I have an "out" and I am going to take it because the thought of parting with £700 to go through the RMA process is not appealing, I don't want the hassle or the stress of it.

If it had worked I would not have returned it.

NOQ · 30 Jul 2023 at 19:22

BUDFORCE said:
Yeah I got it for £700. Yes I got the code, but you need to redeem that somehow, which I obviously have not done.

Shame, becuase I would have liked the card and the game code, thought it was a good deal. But with DSR (distance selling regulation) I feel I have an "out" and I am going to take it because the thought of parting with £700 to go through the RMA process is not appealing, I don't want the hassle or the stress of it.

If it had worked I would not have returned it.

How did you get your code? I read in one of these forums that it's under a barcode on your invoice but I didn't see one. I know you're meant to get a code then enter that code on AMD rewards and then a hardware checking tool. But I haven't got that far yet.

BUDFORCE · 30 Jul 2023 at 19:24

NOQ said:
How did you get your code? I read in one of these forums that it's under a barcode on your invoice but I didn't see one. I know you're meant to get a code then enter that code on AMD rewards and then a hardware checking tool. But I haven't got that far yet.

Yeah I beleive its like listed as a second item under the graphics card on your paper receipt, there is a code there you need to enter in.

This is off the top of my head though, its all packed away back in the box waiting for OCUK to give me the details of how to return it.

ICDP · 30 Jul 2023 at 19:25

It’s a faulty GPU, get an RMA sorted for it. I had to RMA a few GPUs over the years from both vendors, as well as other hardware. It’s annoying of course but it’s just pure chance.

Each to their own of course but for what it’s worth my 7900 XT Pulse is working perfectly and overclocks well. It is a great GPU and I would advise to do an RMA.

ICDP · 30 Jul 2023 at 19:27

If you are planning to DSR I am not sure you should redeem any codes. But it is indeed on the paper receipt. The serial under the barcode for the Starfield bundle. I posted instructions for redeeming it in the Sapphire AMD deals thread.

BUDFORCE · 30 Jul 2023 at 19:37

ICDP said:
If you are planning to DSR I am not sure you should redeem any codes. But it is indeed on the paper receipt. The serial under the barcode for the Starfield bundle. I posted instructions for redeeming it in the Sapphire AMD deals thread.

100% not redeeming anything, that would be fraud and dishonest.

tommybhoy · 30 Jul 2023 at 19:39

MB bios needs updated to latest version for new(er) GPUs if you haven't done that first.

Bolton7935 · 30 Jul 2023 at 20:07

I've never returned anything to overclockers I nearly did with my 5700xt crashed from day 1 can go a month without a blip then crash 5 times in a few days it's mental but this was in the middle of the gpu shortage so I stuck with it rather a faulty working one then none at all sorta put me of amd but I think I was just unlucky and may try a 7900xt

SpudMaster · 30 Jul 2023 at 20:42

Don't think RMA will be too long. A user the from this forum RMA'd his card due to excessive coil wine and they got a replacement within a few days. Hopefully they can confirm. @Skylin3

Sgt_Major · 31 Jul 2023 at 00:09

NOQ said:
Hello.

I would like some advice from those who know more about graphic cards.

Ordered a 7900 XT along with a new power supply which is 1000w gold. The power supply is fantastic! The 7900 Xt not so much.

Before installing my 7900 XT I used display driver uninstaller. Once I booted up and installed the new drivers I experienced game crashes mostly in benchmark runs but also some games would crash after the main menu of a game.

I first tried older drivers but the same problem. And during boot before the manufacturer bios menu I got graphical artefacts. (Pictures attached).

Secondly, I tried a different power cables to the gpu maybe that was the issue. This didn’t help and even managed to cause my system to crash.

Thirdly, switching back to my old 480 gpu I was able to boot back into windows. After I decided to try an alternative x16 slot I have on my motherboard.

My 480 ran fine. I’ve ruled out the pcie slot, ssd connection, and power supply. I tried one more time with the 7900 XT and although less crashes they still existed. Benchmarks were barely better than my 480 at 1080p and any higher setting or resolutions caused my games and system to crash. Even if the benchmarks could complete I would get hitching and stutter.

I use windows 10.

The games I tried were

Cyberpunk 2077 (froze before the main menu)
Horizon Zero Dawn (benchmark crash in infinite loading while trying to play the game)
Borderlands 3 (benchmark and game stutter and hitching)
Deus Ex Mankind Divided (able to benchmark but lower score and barely better than my 480)
Witch 3 (stuttering and hitching)
Far Cry 6 (benchmarks but would crash when trying to load into the game)

I use a display port cable to a 144hz 1440p monitor. Used a different cable, used a different slot on the gpu but the artefacts when booting are still there. But not on my 480.

@OP, just as a rule of thumb from experience over the last 25 years of building PCs, I am not sure from GPU you are coming from, and its likely your card is faulty, however, when I install a totally new GPU especially from a new manufacturer or series of card, I always do it after a fresh Windows install. Its the only way to be sure of a clean install and no driver issues, crashing or stuttering from conflicting drivers. Its just good practice, its a pain, but how often do we really need to do it?, worth it to avoid all the hassle and pain.

JediFragger · 31 Jul 2023 at 00:20

Sgt_Major said:
however, when I install a totally new GPU especially from a new manufacturer or series of card, I always do it after a fresh Windows install.

To give a bit opf a flip-side to this I've also been doing this for 25yrs+ and just this past Windows 11 install must have installed and used approx 15+ cards this last 18 months from both sides and not had an issue whatsoever. I'm not saying that this won't help you, but if you do it right you shouldn't have an issue.