850 pro 3D MLC about to die?

Soldato
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I just enabled file history in windows which made backups of various files I wanted, and within an hour of it been done the ssd became active for windows indexing, and during the indexing it shot up to 100% active time, and stopped responding to the OS, a few seconds later I had to reboot as the OS was dead with no i/o to boot drive.

On the reboot it wasnt showing in the bios but came back on a power cycle.

Is this the early signs of death? On the fabled PRO drive.
 
I am prepared to do a up to date image and RMA it, as I think the warranty is almost over. My concern is that samsung will say there is nothing wrong since I can currently use the drive.

If it does fail I do have automated image backups. But I dont want it failing just after the warranty ends.
 
On a reboot, got the boot error again, but this time device still in bios and a soft reboot got it to boot.

I am trying to do a online RMA but seems its not possible, note the omission of ssds from this page?

https://www.samsung.com/uk/support/repair/

Do samsung do advanced RMA's?

The temps are nothing out of the ordinary either, there is active cooling on the device.
 
Doing a new image backup to a spindle, the ssd is 99% active at 84MB/sec the bottleneck whilst the spindle is writing at only 40% activity.

Word of warning for those using macrium automated scheduled backups.

A ton of my backups had the error code 840041324, which is a scheduler error the task is aborted due to constraints on the task. The ones that did run had no errors so I still had backups just not as recent as I thought.

On checking task scheduler I seen macrium adds a condition that the PC must be idle for 1 minute. I manually removed this constraint, as I consider my backups to be more important then that, there is no indication in the UI of this constraint, and I got no alerts from the app when opening it telling me my backups had been aborted. The UI also doesnt allow you to toggle this constraint I removed it in windows task scheduler.

I got the ssd in nov 2014, so just under 5 year warranty period, I managed to get hold of them , the guy had never heard of ssd's and had to find me the number, its a little tucked away department, very strange.
 
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Update on the RMA.

The drive was removed out the system yesterday when it stopped been able to boot, random boot errors about missing files etc. Also a 50/50 chance of it even been detected for boot, system is now running on a 120 gig kingston ssd I brought from another member on here.

I had already tried a sata cable swap, and the kingston ssd is running from one of my recent images so from my position it looks like the ssd is at fault.

In terms of samsung I dont think the experience is particularly easy, I had to ring a number which is obscure and wasnt able to find on their website (although it is there hidden away if I google for it after been told it), the first part of the RMA process was they sent a confirmation email, then about 5 minutes later a second email arrives which asks for proof of purchase, picture of front and back of ssd, and screenshot of samsung magician to proceed the RMA. That was done, then I got another email about an hour later, asking me to fill in a web form to proceed the RMA and it also explained samsung will arrange shipping both ways.

I filled in the form and it was stated within 1 working day I would move forward on the RMA (which I believe is arranging pickup date with courier), but since then nothing, just waiting. Approaching day 3 of the 1 working day wait.

They also confirmed is no advanced RMA so 10 day wait after they get the device.
 
Very confused but seems no one has any interest or done a samsung ssd rma before?

I have to put on a RMA label on the box but also a shipping label, seems odd. Is this right?

I did email them and ask but got no reply.
 
Its now sent off, basically I thought the pickup was booked as I had an email from DHL, the email said nothing and just had a pdf printable label which made me initially assume it was booked.

But the earlier email said DHL would contact me with a pickup time, I contacted DHL and the guy didnt know what to do, said I needed an account number which samsung didnt give me. I rang samsung who told me DHL should have rang me, and they should arrange pickup with just tracking number.

I rang DHL again but used the automated collection service, this does allow you to use the tracking number to arrange pickup, I picked a time, and it arranged same day pickup. About an hour after this a human from DHL rang me to confirm it and actually unlock the pickup (seems automated service makes it pending) she also brought forward the time for my convenience from 5pm to 3.30pm.

There is a lot of conditions on the RMA process which allows samsung to opt out of their obligation, has to be packaged in anti static bag, the RMA number needs to be on the box on outside of box, and they also give their own label to put on box as well so is two labels on box, the samsung label has my email address and phone number exposed. But if its not there their t&c says they can reject the RMA "and" not return the product.

So its now sent off and I hope its better from here on out, that email still never got replied to. Its a 10 working day wait once it arrives at their location.

Also I do have the paid for macrium and yeah I will consider that email option, I will hope tho that it picks up scheduler errors not just errors from the backup itself.

The drive never completely died which has me concerned they will return as working normally, but if they do that I will have no trust in the drive given the issues that occurred.
 
Yeah, sounds like companies and such get good support while consumers are treated as second rate customers.

When I asked about the lack of account number for DHL I was told they only given to "proper" customers I kid you not, she gave examples and she basically meant business customers. So b2b customers.
 
That doesn't sound much different to RMAing a drive to Seagate or Western Digital. They also have very specific packaging and labelling requirements.

Is Samsung paying for the carriage in both directions?

yep they paying for the delivery and pickup which is better than I seen some other companies do, I think its only right for shipping to be covered by warranty.

My issue is the communication issues from samsung and the lack of advanced RMA. The rest of it is probably understandable.

Also when you ring the number there is no ssd option, adding to the obscureness, I picked the memory card option.
 
Well

The RMA status changed to complete on the status page in only one day, it was so quick I wondered if it simply meant accepted the shipment to them.

I had no email updates other than confirmation ssd arrived.

Now on the status page they have shipped it back. No email sent to me, as to the result of their testing so I will know probably tomorrow or friday I guess, when I see if its the same ssd returned. But not the quoted 10 days for testing.

On tracking its still in holland. So I think tomorrow or friday for delivery.
 
Samsung have returned the same drive, very basic notes saying, firmware updated and device adjusted according to specification (whatever that means).

Not sure I want to trust a drive that locked up during i/o and then randomly failed to detect on post and then corrupted boot files.

I would if they offered an explanation but they havent.
 
I think you know what I meant.

There is a difference in not trusting a drive to last forever, and expecting a drive to not work properly the moment you start using it.

I expect a reason given for what happened in this situation, or at least a suggestion. Also the drive was sent out with 17 crc errors and came back with over 20k.

If the firmware was the reason (old firmware bug known to cause lockup, random post failures etc.) should be in a report, but no such information is provided.

Instead it feels like a generic test has been run, and firmware upgraded as part of a scripted process.

In two minds at the moment to sell it and replace it (significantly discounted with declared RMA, or to give it another chance). I have also asked samsung for more detail into what they did and if they do have any reasoning for the symptoms I reported. If they come up with something to reassure me I will give the dive another chance.
 
Its now completely dead.

I put it in the ryzen rig, installed OS, and ran anvil benchmark and as part of its ssd testing it writes many small files so good i/o test for that type of load and on its first run the i/o locked up the same as the first time on my main rig.

I rebooted no drive in bios.

Power cycled no drive in bios.

Tried a few more times no drive in bios.

Powered down main pc and connected to main pc and no drive in bios.

Also only shows as generic usb device if I try to use via my usb sata adaptor.

So this behaviour is now across 3 different sata cables, two different motherboards, clean installation of windows 10, existing install of windows 8.1 and on both AMD and intel platforms.
 
Yep, I really dont know why anyone would think the drive would be fine moving forward, I dont think I have seen a single report of a ssd on the entire internet where its failed to post in bios and its proceeded to work fine for many years after that (unless the cause is confirmed to be the cable).

Also agree upon the oddity of it been the pro drive failing, my 830s have done way more erase cycles, they only planar NAND and are also smaller drives (so more erase cycles with the lower space) yet are still fine.

We might have an answer as to why the 860 pro's warranty got nerfed to 5 years. Something which the reviewers of the drive thought was odd.
 
This guy had similar, defective drive sent back, and when he reported copying a 100gig file caused errors, their response was (but its ok with 3 gig files right?), he eventually did get a replacement. It would seem their diagnostics is not very thorough.

https://forums.anandtech.com/threads/my-first-ssd-failure-sam-850-pro-256gb.2538866/post-39342780

Samsung havent yet authorised a new RMA for me. So I still have the drive and no new DHL booked yet.

I was looking into buying a new ssd a few days ago, and consider now the 860 pro's are nerfed to 5 years to match the evo's and the rated TBW of evo's priced the same as pro's is equal it would seem the pro's are indeed a bad buy.

So e.g. I can get either a 860 1TB evo or 512gig 860 pro for about 120-130gbp, and both have a 5 year warranty, and both have a 600TBW rating. The 1TB evo's write speeds (outside of the SLC cache) is also almost as fast as the 860 pro, its only the 512gig and lower models which have the much lower speeds. Samsung never explained why warranty period's on the 860 pro's were halved vs 850 pro's but the only logical answer is that the policy was costing them money.
 
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Well people, this has got a whole lot more interesting.

I got another drive from samsung, they exchanged it. Its a what I presume a refurbished 850 pro, given they no longer manufactured.

I put the drive in the system and crc errors spiral up.

I then test it in my AMD system, and is no crc errors, test it in my NUC, no crc errors.
Put it back in my intel machine, crc errors. I swap its port and cable with my 860 evo, still crc errors, but at the same the 860 evo gets 0 errors on the port and cable the 850 pro is on, so whats going on?

Just to clarify as well the crc errors had visible effects, such as 10 seconds to load paint, chkdsk taking 3x as long and a massive slowdown on read performance on benchmarks (no affect on write).

I then thought what if I have a bad cable on a good sata port and a good cable on a bad sata port.

So I swapped the cables and put the 850 pro again on the second port, and the crc errors stopped. Did lots of benchmarking, various tests no crc errors.

The explanation for the 860 evo getting no errors I think its down to the enhanced ECC controller, the 860 series SSD's have better error correction. Which as a side effect it seems can mitigate dodgy cables/ports. I tested the 830 from my laptop on the bad port and that also had spiralling crc errors during reads.

So I did the following as I didnt want any storage device on that bad port and I have no spare ports.

Optical drive moved to sata port 0 (bad port)
System SSD on sata port 1
Second SSD (860 evo) on sata port 2
Spindles moved round accordingly, one of them moved to the asmedia port that the optical drive was using.

However there is bad news, I have had 2 CRC errors since I did this setup in the space of about 30 hours uptime. Its never gone up during a benchmark, one came whilst not on pc, another came during a chkdsk, but I have done dozens of chkdsk's (trying to trigger it) without issue. So this other port is definitely in much better condition but there is still something not right, I havent checked any other ports, and I am ordering more cables.

It is looking like tho I am going to switch the board, probably go back to asus as on asus boards I have never had sata ports fail and especially when the board is as new as this one is.

Now I may be wrong but from my observations the CRC error counter on SSD's is related to failed read attempts, I believe failed write attempts wont increment this counter, with writes you either get what the controller thinks is a success but actually flipped bit (silent corruption), or a completely failed write which would increase SMART but I think would be a different variable. So my concern is silent data corruption at this point.

Also perhaps what is worth mentioning is the affect of the drivers. The system has been running on the msahci drivers, which I always considered the safer drivers to use. I observed during testing that (a) errors accrued faster on msahci vs iRST, and (b) when 2 more or more CRC errors occurred during a session on iRST then until the next reboot that device is throttled to sata 300 speeds, which killed the errors dead. Been throttled to half burst speed is preferable to having to retry reads and having silent data corruption. So I now consider intel drivers safer.

What I am doing going forward.

I think I am going to buy a 1tb 860 EVO to replace the 850 pro in this rig, having realised the value of better ECC. I will repurpose the 850 pro to something else. Currently the system is running with the 850 on the second sata port.

I will replace the board, damaged sata traces I think makes this board impractical to use and I can only see that going one way which is further decaying.

Asus Z390 ROG hero board to replace it alongside an asmedia sata card since that board only has 6 sata ports.

The board itself has been a nightmare if I am been honest.

Purchased the board, and originally it couldnt even post all the time just in XMP mode on two different sets of ram, even in jedec it wasnt 100%. Brought a 2nd board, and the posting issue was fixed, so first board was returned.
On the 2nd board which is this one in use now, it has aweful coil whine when cstates are enabled, in addition coil whine when NIC port is active regardless of cstates on/off. It also cannot manage 3200mhz ram speeds on the secondary dimm slots, and now has broken SATA ports. It is out of retail warranty although I will check if it has a manufacturer one.

I am considering the option of just throttling sata down to gen 2, as can be done in the bios.

The kingston SSD is like the 860 evo in that it can just eat up all the errors and correct them on the fly. Hence that was working ok.

final note, my hatred of m.2 has diminished, I now see a legit value of removing cables from the equation. Although I still consider the better solution been using pcie slots for nvme.
 
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So what is the ending to this saga :)

I know I have dished m.2 but I had the following options I felt.

Buy a new sata SSD with better ECC and also not use the main sata port for it.
Buy a new board very almost did this, what held me off is if I buy a new board it should be with a future upgrade in mind so I sat thinking about amd and intel upgrade paths both of which I considered bad options for me.
Switch to a m.2 ssd which is what I ended up doing, 970 evo's have been discounted due to 970 evo plus coming to market so I got a cheaper 970 evo 1tb and thats my new system ssd. System boots and shuts down slower now tho it seems to just have extra periods of waiting in both bootup and shutdown. Otherwise as expected no noticeable difference but I did it due to the sata issue and I guess given how close in price it was to a 860 evo it made more sense.

I have a sata pcie card I got as well, as installing the m.2 disabled 2 sata ports so right now I am short. But I have no immediate use for my optical drive now as it was only been used for final fantasy 7 disc verification which I discovered can work from usb sticks. So the card isnt installed yet. It has 4 sata ports on it.

The newer 850 pro got repurposed to my ps4 pro.
 
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