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970's having performance issues using 4GB Vram - Nvidia investigating

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I think there is probably a LOT of little technical oddities that get left out of specs like some memory is used a little differently, we'd probably be shocked if someone did a deep honest recap of every trick in the book in the past decade of GPU's from both sides.

But physically having only 56 rops enabled and advertising that there are 64 is not particularly technical. End users really have very little idea what rops, tmus and shaders do internally, we have abbreviations for things and a high level look at architectures to make it more palatable which is fine. But being misleading about the top level simplified numbers is really dodgy as hell.

I'm not too fussed about the 0.5GB of 'slow' memory thing that much but saying a card has more rops, shaders, tmus or different clocks than it has in reality is way way passed the level of being honest.

As for marketing, that couldn't be a bigger pile of BS, if the technical specs say 56 rops are working and that is what marketing knows that is what they'd say. When has marketing ever had a problem with showing reduced numbers of rops on previous cut down cards? Never is the answer, so why now. This seems to me to be pretty deliberate, when someone announces these cards on stage and says it has 64 rops that is just lying. I'd bet Jensen somewhere is on video at some launch saying it has 64 rops(though in fairness he's a marketing guy as well).

EDIT:- Reading through the Anandtech article on it, wow, their excuses for not disclosing this information of finding out about their mistake is laughable. Not one technical person(including Jensen) read or checked reviews of the 970 and caught the problem even though it's basic and obvious.

This is the kind of thing big companies spot and front up to and dodgy companies try and pretend never happened, but it's not new for Nvidia. bumpgate, they would have known LONG before things started failing from their own testing of products that failures were going to happen yet they didn't announced it, no recall, no warning AND they denied it and went to the dogs with everyone in court for years avoiding the problem.

Intel had a dodgy chipset, announced it upfront and dealt with it and the costs. AMD had a bug, announced it and lost sales because of it so lost money. Intel recently announced the TSX thing, where it basically didn't work on a huge number of chips across several generations. When the found out it didn't work right in this one instance they announced it even though it looked terrible. Many companies, from the best and most successful to ones who struggle will actively announce problems upfront, Nvidia just hides, then lies and tries to get out of it never taking any blame for anything. Their attitude has always and seemingly continues to stink. Intel(while being cheaters and paying for a monopoly many many times) still realise they have to be upfront about the products and any problems they have with them. Nvidia has no excuse, and to pretend that just nobody spotted it in months is ridiculous.
 
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How embarrassing for Nvidia. Hope people who purchased them don't have problems getting a refund, for being sold a card that doesn't meet the specifications advertised/marketed.
 

Thanks :)

Basically, any love or performance you had for your 970 is now broken. It will no longer play your games the way you wish them to be played and you must demand blood a refund or smash it on the ground! /s

Thats the impression I got when reading the first pages of this thread :p

Realistically though it doesn't seem to be the end of the world imo, even though I bought the card with the intention of keeping it for several years. However, Nvidia have been quite deceitful about this so something like a second pick your path code would make for a nice apology gesture
 
Thanks :)



Thats the impression I got when reading the first pages of this thread :p

Realistically though it doesn't seem to be the end of the world imo, even though I bought the card with the intention of keeping it for several years. However, Nvidia have been quite deceitful about this so something like a second pick your path code would make for a nice apology gesture

I have SLI 970's running on a 1440p monitor. I have had the first since it was released and the other a month or two before Christmas (Came from SLI 770's, before that 680s, then 580's). Since I have changed the HS/FANS(Inno3D ones are bad) I have never been more pleased with 1440p performance, I can run ANYTHING at max without issue. And I will be keeping these cards for a long while. I will not go to 4k for years until it is practical. The only people with possible problems with this recent announcement is 4k people, and running a single 970 in 4k is stupid, and 2 is really a try hard, even if they had a full speed 4GB mem access and whoever does this should really have thought things out better, performance would never be good with 970's and 4k!! I look at quad titans and the performance aint great @ 4k!!

1440p SLI 970's or a 1080p single 970 and you are golden and have nothing at all to worry about.
 
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'If this was a "miscommunication" between marketing and engineering how does the fact that GPU-z reports 64 ROPS for this card, did marketing write the BIOS for the cards '
Good question. ;)
 
Looks like in the eu refunds are now a go go... the rops issue alone means the item has been mis sold...

I like nvidia, I likeThe drivers and the cards, but they need a shot across the bows here... send the cards back.
 
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Well, I don't want free stuff and I don't actually want to have to return anything. I was prepared to even get a third thinking performance issues were just down to drivers.

On top of that, had all this been clear from the start I never would have gotten 970's.

So, yeah, I will try and get my money back even if have to go through credit card company.

I don't know why some of you are taking as if it's something personal against you.

If you are happy with the situation, good for you.

For anyone else not happy for your own personal reasons/choice, this may help:

SOGA or your CC, UK law=full refund as the 970's were not sold as advertised.



NVIDIA GeForce GTX 980/970 Reviewers Guide

GEFORCE GTX 970 SPECIFICATIONS (BASED ON BASE CLOCK)

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http://hardocp.com/image.html?image=MTQxMTk3NjU5NW5pdEZaMTFFZzFfMV8yX2wuZ2lm

GeForce GTX 970 (Corrected) Specifications


:)
 
Probably a marketing driven decision since the R9 290 had 4GB,so they did not want to make the GTX970 look like it had an inferior spec with regards to VRAM.

The vram isn't as bad as literally not having 64 ROPS. I mean it does have access to 4GB of vram, so technically that isn't misinformation, but 56 VS 64 Rops should have been listed at launch imho.

However the 970 is a great card and I doubt many users will care that much, just should have been listed right from launch.

But physically having only 56 rops enabled and advertising that there are 64 is not particularly technical. End users really have very little idea what rops, tmus and shaders do internally, we have abbreviations for things and a high level look at architectures to make it more palatable which is fine. But being misleading about the top level simplified numbers is really dodgy as hell.

I'm not too fussed about the 0.5GB of 'slow' memory thing that much but saying a card has more rops, shaders, tmus or different clocks than it has in reality is way way passed the level of being honest.

As for marketing, that couldn't be a bigger pile of BS, if the technical specs say 56 rops are working and that is what marketing knows that is what they'd say. When has marketing ever had a problem with showing reduced numbers of rops on previous cut down cards? Never is the answer, so why now. This seems to me to be pretty deliberate, when someone announces these cards on stage and says it has 64 rops that is just lying. I'd bet Jensen somewhere is on video at some launch saying it has 64 rops(though in fairness he's a marketing guy as well).


+1
 
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If people are debating about the specs why has no one picked on the fact that the transistor count for the 970 is still wrong.:)
 
Intel had a dodgy chipset, announced it upfront and dealt with it and the costs. AMD had a bug, announced it and lost sales because of it so lost money. Intel recently announced the TSX thing, where it basically didn't work on a huge number of chips across several generations. When the found out it didn't work right in this one instance they announced it even though it looked terrible. Many companies, from the best and most successful to ones who struggle will actively announce problems upfront, Nvidia just hides, then lies and tries to get out of it never taking any blame for anything. Their attitude has always and seemingly continues to stink. Intel(while being cheaters and paying for a monopoly many many times) still realise they have to be upfront about the products and any problems they have with them. Nvidia has no excuse, and to pretend that just nobody spotted it in months is ridiculous.

It does seem that PR should speak with the technical people more often.
https://scalibq.wordpress.com/2010/08/31/john-fruehe-amd’s-latest-and-greatest-liar/
 
More here: http://www.anandtech.com/show/8935/geforce-gtx-970-correcting-the-specs-exploring-memory-allocation

And before anyone jumps in with the 'already a thread for this' take a look in there and see of you'd fancy navigating it for some actual information :p

The short version, less rops, less L2, less crossbar resources resulted in a change of how the memory is managed, nvidia are blaming marketing, how it never got caught before release is anyone's guess, just seems quite sloppy in truth.

I smell some freebies heading 970 owners way.


'If this was a "miscommunication" between marketing and engineering how does the fact that GPU-z reports 64 ROPS for this card, did marketing write the BIOS for the cards '

Marketing, I don't think so. :D
 
The thing of it is, the entirely stupid bit is, a few hours after launch you KNOW they have guys checking the reviews, Jensen would probably read a bunch of them, they absolutely found out about the 'mistake' very quickly. If they told people it had less rops and it was a mistake absolutely no one would care at all. The performance level in the reviews wouldn't change and in fact if anyone was really wanting sli/4k type performance and wanted more rops, the 970 having less would probably push a bunch of people to go for the 980 instead of the 970.

A quick announcement same day and no one would have given a crap and they may have even made more money out of it. Most importantly they would establish trust between them and their customers. Ultimately if you're willing to show you can make a mistake but rectify it.. you build trust. When you lie about one thing for months, clearly wilfully lie about it, what else are they lying about. Maybe nothing but a company that is happy to lie to you certainly doesn't make you think they won't lie to you again. bumpgate, they didn't own that problem, they didn't make customers feel like they could trust them, they did the opposite.

There was no downside to telling everyone the real rop number and have left themselves open to a lot of bad publicity, they could have gained credibility being honest, chose to lie and it's hitting them, what did they expect?

You can lie and cheat the opposition, you can pay companies not to stock other products(Intel), but you should be honest about your own products and any problems with them because it breeds trust.

If I buy Intel I feel like if they make a mistake and there is some bug however remote that may effect something I use mobo/cpu for they'll announce and fix the problem. I don't think anyone who had a gpu that died due to bumpgate issues feels the same way about Nvidia.
 
New Signature Added :Proud Owner of SLI GTX970s with 0.5GB "Super Cache"

I believe the term you're looking for is Turbocache (ATI's equivalent was Hypermemory). These were the terms they used when they each sold 32MB/64MB cards and marketed them as 128MB/256MB because they could access system ram (at reduced speed) once their own VRAM was saturated.



On my card i got major hitching around 3855mb usage on the card, turn a setting down and back to normal FC4 stuttering.

Not to sound like an apologist but have you tried that with/without Aero enabled? it does consume like 2-300MB of VRAM
 
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