TBH this might not be a bad option. A quick look on eBay suggests a broken 2080 Ti might go for £400-£500, which is 3070 Founders Edition money. Just have to get in to a stock alert group and then be at the PC at the right time. Even a 3060 Ti FE would be a reasonable swap.
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A call for Help please if i may.
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TBH this might not be a bad option. A quick look on eBay suggests a broken 2080 Ti might go for £400-£500, which is 3070 Founders Edition money. Just have to get in to a stock alert group and then be at the PC at the right time. Even a 3060 Ti FE would be a reasonable swap.
This is what im thinking. If u can put original cooler on, Zotac would have no reason to refuse repair under manufacturers warranty.(dont tell them u had cooler removed) waranty sticker u can print one its just a sticker.
I have removed few stickers myself with warm air and put them back after i serviced or repaired gpu.
If u fail and give up, U can sell this gpu on ebay as broken and yes it can get u 500£ or more.
but before u do this get it diagnosed,
Fans running, no display, can be as easy as one of power rails missing due to faulty chip, that can cost as little as 2£ on aliexpress. Or worst case, if all power rails are present, bios chip sends signal thro oscilloscope, and crystal is working then its gpu chip dead and there is nothing u can do but reflow new chip that u cant get either.
So u dont know untill u go thro diagnostics.
Associate
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edit: Ryzen has no iGPU.
The GPU, monitor, PSU, cables, RAM or CPU could be faulty. Check the motherboard troubleshooting LED indicators.
Rubbish - T&Cs cannot override consumer legislation. This would be similar to having a warranty claim denied for the suspension on your car because you changed the air filter. The consumer rights act states that goods must "of satisfactory quality", which also includes an aspect of durability. It wouldn't be difficult to argue that a premium £1k+ flagship GPU should last more than 12 months under normal use, particularly when most manufacturers offer 2, 3 or even 5 years warranty on the same product.
Of course the bold part is critical - if they can prove that it did fail due to overheating because the cooler wasn't installed properly, or provided insufficient cooling (which is perfectly plausible), then they are perfectly correct to decline the claim as it failed due to misuse, NOT due to a manufacturing/design fault.
However, this then comes down to how it was sold by SB Computers - if this was a standard configuration they offered, determined to be appropriate by a trained professional and there was no warning to you that this would void the warranty, then in my opinion you have a pretty strong case against them - back to the legislation above, you (as a consumer with no technical knowledge) bought a premium product from a knowledgeable business, with the expectation that it would be of satisfactory quality - buying a 2.5k high-end gaming PC from a specialist gives you much higher expectations than a generic £300 Chromebook from a high street electronics warehouse.
If on the other hand you basically gave them a list of parts you wanted and asked them to build it for you, then you will have a much weaker case.
TL;DR
One of 3 things has happened:
1. The card has developed a fault which is unrelated to cooling.
2. The card has developer a fault due to the aftermarket cooler being installed incorrectly.
3. The card has developed a fault due to the aftermarket cooler being insufficient/incompatible.
If it's point 1 then this should go back to the manufacturer, as the fact an aftermarket cooler has been fitted is irrelevant, and it comes down to an expectation of "satisfactory quality", and what should be considered a realistic lifespan for a flagship GPU (refer to the length of warranty provided by other companies)?
If it's point 2 then this is down to the retailer to address as they have failed to provide a product of satisfactory quality.
If it's point 3 then this depends on who specced the card/cooler combination? If it was you, then you are probably a bit screwed tbh, but if it was the retailer, then it's clear it was not fit for purpose and so again it comes down to them to address.
edit: when you realise your TL;DR is actually longer than the post itself
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Well, this thread is actual proof : )
It didnt need such a long answer. 
Its not though is it because the air filter is nothing to do with the suspension. Plus the air filter is not covered by a warranty usually.
It can be changed without affecting any warranty or what have you as its done as part of a service.
Anyway bored with this all I know is Zotac can refuse warranty if you change the cooler. Its happened to me, its happened to loads of other people. Whether you do anything further its upto you but a) would cost you more than the card is worth and b) you would not win.
btw Zotac proved it in my case because they use screws where the paint rubbed off easily when you used a screwdriver. (GTX 280)
I will leave it at that.
Its not though is it because the air filter is nothing to do with the suspension. Plus the air filter is not covered by a warranty usually.
It can be changed without affecting any warranty or what have you as its done as part of a service.Anyway bored with this all I know is Zotac can refuse warranty if you change the cooler. Its happened to me, its happened to loads of other people. Whether you do anything further its upto you but a) would cost you more than the card is worth and b) you would not win.
btw Zotac proved it in my case because they use screws where the paint rubbed off easily when you used a screwdriver. (GTX 280)
I will leave it at that.
Its not though is it because the air filter is nothing to do with the suspension. Plus the air filter is not covered by a warranty usually.
And changing the cooler is nothing to do with a faulty capacitor on the card (or any other potential failure point unrelated to cooling).
Of course they can, they can refuse warranty for whatever reason they want to put in their T&Cs. Whether that holds up if challenged in court is another matter.
I'm sure it probably has, because most people give up at the first hurdle.
Maybe true
You state this as fact, but it isn't that simple.
Regardless, the OP's warranty isn't with Zotac, it's with the retailer, and while it's after 6 months and so it's down to the OP to prove that the fault was present at the time of purchase, Zotac's T&Cs may actually help in this case - if they've fitted an aftermarket cooler to the card despite knowing it would void the warranty, then it strengthens the argument that the product provided to him was not fit for purpose.
Soldato
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This ^
Contract is with SB computers, if they did something that voided the warranty and by the sounds of things talked the customer in to paying extra for the parts and fitting, then it's down to them to fix it. Small claims or CC claim by the sounds of things.
I know UK isn't in EU anymore, but this law still applies to UK one: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Soldato
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The 2 year guarantee was never copied in to UK law anyway, as the UK deemed it's 6 year right to small claims court was already above the 2 years offered by the EU law. In this case however, the GPU was offered with a greater than 2 year warranty, and the retailer borked that by their actions when they specced the cooler replacement, not the customers fault.
Clearly a £3k PC is expected to last longer than 12 months, so yeah even under UK law they aren't going to get away with offering a 12 month warranty only.
+1 they are retards
SB Computers are liable here and should offer a solution at their cost
This is their mistake so don't let them push the problem back on you
- They should have used a GPU that covers removing the cooler
- They should have warned you the warranty would be void using the GPU that was used
This is their mistake so don't let them push the problem back on you
Companies can write what ever t&c they want its all about will it hold any water in court. Now going to court is another matter.
some ppl dont bother, some ppl dont know how, some ppl dont have money/time it needed.
All said and done, i still have a feeling that SB Computers took on responsability by replacing cooler.
The question is, who sugested new cooler? if customer speced his pc and speced cooler replacement, then SB Computers have/had a duty of care to inform buyer about reduction in waranty.
I personaly think this is a reasonable case, and SB Computers should assist buyer to solve this issue.
some ppl dont bother, some ppl dont know how, some ppl dont have money/time it needed.
All said and done, i still have a feeling that SB Computers took on responsability by replacing cooler.
The question is, who sugested new cooler? if customer speced his pc and speced cooler replacement, then SB Computers have/had a duty of care to inform buyer about reduction in waranty.
I personaly think this is a reasonable case, and SB Computers should assist buyer to solve this issue.
No doubt that this computer store hasn't sold him a great product or service.
However, I think we're being a bit unrealistic and unhelpful by steering him toward Claims Court, etc. This is ocuk, not Citizen's Legal Advice on reddit. Let's first establish whether the GPU is actually beyond reviving.
The motherboard doesn't appear to have a debug LED unfortunately. But can we try and put the graphics card from PCIE 1 into PCIE 3 instead? (the only other 'long' pcie slot; even though it's called '3' you'll only see two slots where the card can fit, and I mean the the lower one).
Can we also try and clear the CMOS again? You'll need to keep the machine off (PSU off) and short the two pins (with a screwdriver) marked CRLCMOS on the lower right hand side of the motherboard. Going from the bottom right, from right to left, you have SATA 4, SATA 3, then the front panel connectors (like power switch and all) and then next from the right are two Clear CMOS pins.
Clear the CMOS and move the graphics card to slot PCIE3 and try again.
If your case has a speaker on it, also please tell us what beeps it makes during any attempt to boot.
However, I think we're being a bit unrealistic and unhelpful by steering him toward Claims Court, etc. This is ocuk, not Citizen's Legal Advice on reddit. Let's first establish whether the GPU is actually beyond reviving.
The motherboard doesn't appear to have a debug LED unfortunately. But can we try and put the graphics card from PCIE 1 into PCIE 3 instead? (the only other 'long' pcie slot; even though it's called '3' you'll only see two slots where the card can fit, and I mean the the lower one).
Can we also try and clear the CMOS again? You'll need to keep the machine off (PSU off) and short the two pins (with a screwdriver) marked CRLCMOS on the lower right hand side of the motherboard. Going from the bottom right, from right to left, you have SATA 4, SATA 3, then the front panel connectors (like power switch and all) and then next from the right are two Clear CMOS pins.
Clear the CMOS and move the graphics card to slot PCIE3 and try again.
If your case has a speaker on it, also please tell us what beeps it makes during any attempt to boot.
They don't.
Zotac are perfectly within their rights to reject a warranty claim on the basis of cooler removal. This doesn't contradict the CRA. Statutory rights under the Consumer Rights Act are a separate thing, and fall against the retailer rather than the manufacturer.
Incorrect.
After six months of ownership, the burden of proof is on the customer, not the retailer. The retailer has no need to prove anything.
This would be an argument under Part 2 of the CRA, which deals with unfair trading; arguably SB Computers should have advised the OP that his request to have an aftermarket cooler fitted to the graphics card would void the card's warranty. Though to play the other side for a moment, did they ever state there was any warranty beyond their own 12 month provision? And if they spoke over-the-phone or in-person then there's probably no record, and they'll likely just say they told him the downsides of taking the cooler off.
The satisfactory quality angle would make for a stronger argument. All the OP needs is proof that he didn't cause the fault (an engineer's report from a qualified individual). It goes without saying that a GPU should last more than 14 months. If it should last more than 14 months and OP didn't break it, then it was not of satisfactory quality at the point of sale. That wouldn't leave much room for argument, and I'd be surprised if the retailer didn't just back down at that point (as they'd likely wind up paying court costs).
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And if the card had been bought directly from Zotac?
OK, let me rephrase, if the OP got an engineers report showing that the failure had nothing to do with the cooler replacement, then they wouldn't be able to use that as a reason to refuse the claim
You're still conflating warranty and statutory rights.
If Zotac were the retailer, your statutory rights and your rights under the manufacturer's warranty are still separate.
And on your second point, just... why? The process for pursuing a retailer under the Consumer Rights Act is well-known. It's actually quite straightforward. And that engineer's report would make victory in court very likely (if it ever got that far - any sensible retailer would cough up upon realising the claimant is serious). Why would anyone choose to pursue the manufacturer, arguing unfair warranty terms, instead?
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Hi Folks
My heads spinning reading all this...I'll try and reply to the diagnostic points people have mentioned.
The GPU with NZXT Twin radiator had been working fine for 14 months with very little use.
The are 4 LED'S on the motherboard, when switching on the PC two come on then switch off then the third one comes on and stays on for about 6 seconds then switches off.
I used a strong manifying glass and rubber gloves and earthed myself and then upon looking at every single deatail on the graphics card it looks perfect as in no scortch marks etc.
What do the LED'S point to?
Thanks
John
My heads spinning reading all this...I'll try and reply to the diagnostic points people have mentioned.
The GPU with NZXT Twin radiator had been working fine for 14 months with very little use.
The are 4 LED'S on the motherboard, when switching on the PC two come on then switch off then the third one comes on and stays on for about 6 seconds then switches off.
I used a strong manifying glass and rubber gloves and earthed myself and then upon looking at every single deatail on the graphics card it looks perfect as in no scortch marks etc.
What do the LED'S point to?
Thanks
John
You really need to get a second opinion on what's going on, I wonder if any forum members are close to you and could help out maybe? Another option is to buy a cheap as graphics card, say a GT710 for £45 and see if you can get the machine to boot with that. Worst case is you sell it on for £35 and you can ascertain if the 2080 is really dead or it's something else.....
Should tell you in the motherboard manual they are diagnostic indicators to tell you at what stage your Motherboard has got to which then gives you an idea whats wrong.
Apparently one is for CPU one is for DRAM and one is for boot. From what I have read CPU and DRAM should go on then off if ok and the boot one goes off if no error found but there isnt much info around them.
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