A call for Help please if i may.

[McPhee]

Should tell you in the motherboard manual they are diagnostic indicators to tell you at what stage your Motherboard has got to which then gives you an idea whats wrong.

The manual isn't hugely helpful...

"2.7 Post Status Checker

Post Status Checker (PSC) diagnoses the computer when users power on the machine. It emits a red light to indicate whether the CPU, memory, VGA or storage is dysfunctional. The lights go off if the four mentioned above are functioning normally."

That's it; the sum total of help the manual gives. And as none of the lights stay lit, they don't really help much.

 

[varkanoid]

The manual isn't hugely helpful...

"2.7 Post Status Checker

Post Status Checker (PSC) diagnoses the computer when users power on the machine. It emits a red light to indicate whether the CPU, memory, VGA or storage is dysfunctional. The lights go off if the four mentioned above are functioning normally."

That's it; the sum total of help the manual gives. And as none of the lights stay lit, they don't really help much.

Well they kind of do as it points at the GPU being the problem does it sounds like the computer is booting up ? eg HDD light activity.

I would put the original cooler on the Zotac then RMA it with them to see if they replace it as its worth a try for nowt.

In meantime its upto you whether you take SB to small claims court.

Then try and get a cheap card for £20-£25 just to test your computer with.

You can always try putting a price in of say £20 for this one. (see b grade threads in latest news)

https://www.overclockers.co.uk/b-gr...ddr5-pci-express-graphics-card-bg-5ch-gi.html

 

[ANDREW GREEN]

1. Had a Gaming PC built for me at my local PC shop in Long Eaton Nottingham

Firstly let us know what your recipt with SB-Computers states what you've purchased. Please confirm how you paid for it. If you paid by credit card you can get refunded through your credit card company. A debit card chargeback may also be possible, although I think that's more complicated. Any other payment method will require you to go through the small claims court to get reimbursed, but this is easily

I'm a total amateur but local - over in Edwalton (near West Bridgford) and could help you do some testing.may be able to help you disagnose faults and it might be your 2080 ti isn't actually dead. 2 things you haven't ruled out so far:

A) is it a GPU or PSU issue - if you PSU has a fault it could be not powering the 2080ti
B) Has a PCI cable attached to your 2080 ti became loose?
C) Is it potentially an issue with your PCI. If you could maybe take it out of 1 and place it in another and check all the cables are connected firmly, that maybe a worth a shot

I'm not sure if my 700 Watt EVGA Bronze GPU can power a 2080 ti though. Although from what Varkanoid stated, it sounds like SB-Computers may have fitted the cooler without heatsinks on the VRAM. That would make them liable for any damage.

Sorry you're going through this anyway mate.

 

[five8five]

Firstly let us know what your recipt with SB-Computers states what you've purchased. Please confirm how you paid for it. If you paid by credit card you can get refunded through your credit card company. A debit card chargeback may also be possible, although I think that's more complicated. Any other payment method will require you to go through the small claims court to get reimbursed, but this is easily

I'm a total amateur but local - over in Edwalton (near West Bridgford) and could help you do some testing.may be able to help you disagnose faults and it might be your 2080 ti isn't actually dead. 2 things you haven't ruled out so far:

What grounds for a chargeback though? It was bought with a one year warranty and it has exceeded that.

Also, the card has been back at the computer shop and tested.

The OP previously mentioned home insurance. I feel that might be the quickest and less messy route to take.

 

[ANDREW GREEN]

What grounds for a chargeback though? It was bought with a one year warranty and it has exceeded that.

Also, the card has been back at the computer shop and tested.

The OP previously mentioned home insurance. I feel that might be the quickest and less messy route to take.

Faulty goods under the consumer Sale of Goods Act. Warranty is irrelevant when a £2500 PC is expected to last for more than 14 months. Therefore the unit is not fit for purpose

OP needs to go back to the computer shop and advice you will be putting through a chargeback for the full purchase price of the computer unless they provide a fix of the computer, with a replacement GPU if required of the same performance levels as the 2080 ti. The computer shop would then be able to reclaim the cost of the 2080ti through the small claims court.

A GUIDE to chargebacks:

https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/

If OP didn't use a card for payment he can go through the small claims court to reclaim the full purchase price.

 

[Maldoror]

Hi Folks

My heads spinning reading all this...I'll try and reply to the diagnostic points people have mentioned.
The GPU with NZXT Twin radiator had been working fine for 14 months with very little use.
The are 4 LED'S on the motherboard, when switching on the PC two come on then switch off then the third one comes on and stays on for about 6 seconds then switches off.
I used a strong manifying glass and rubber gloves and earthed myself and then upon looking at every single deatail on the graphics card it looks perfect as in no scortch marks etc.
What do the LED'S point to?
Thanks
John

Unfortunately this motherboard is on the low-end and has very little diagnostic information.

Have you tried the earlier steps of resetting the CMOS and moving the 2080Ti to PCIE slot 3?

 

[McPhee]

Faulty goods under the consumer Sale of Goods Act. Warranty is irrelevant when a £2500 PC is expected to last for more than 14 months. Therefore the unit is not fit for purpose

OP needs to go back to the computer shop and advice you will be putting through a chargeback for the full purchase price of the computer unless they provide a fix of the computer, with a replacement GPU if required of the same performance levels as the 2080 ti. The computer shop would then be able to reclaim the cost of the 2080ti through the small claims court.

A GUIDE to chargebacks:

https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/

If OP didn't use a card for payment he can go through the small claims court to reclaim the full purchase price.

Chargeback isn't helpful. It even covers it in that link; it's mainly for stuff that doesn't arrive or is significantly not as described, and there's a limit of 120 days to make a claim.

Section 75 of the Consumer Credit Act is relevant, but only if OP paid on credit (credit card, PayPal Credit, finance agreement). And even then, all it does is make the credit provider jointly liable (alongside the retailer) under the Consumer Rights Act. OP still needs to prove he didn't cause the fault. The main upside of S75 is that it's often easier to get a resolution out of a credit provider than it is a stubborn retailer.

Although from what Varkanoid stated, it sounds like SB-Computers may have fitted the cooler without heatsinks on the VRAM.

This is going to wind up being the answer, isn't it?

@howdeedoodee, any chance of some photos of the card?

 

[Haggisman]

What grounds for a chargeback though? It was bought with a one year warranty and it has exceeded that.

Also, the card has been back at the computer shop and tested.

The OP previously mentioned home insurance. I feel that might be the quickest and less messy route to take.

Under what grounds would home insurance cover this?

The grounds for a chargeback (well, section 75) are that the item is clearly not of satisfactory quality. This isn't a low end £400 PC from Spicy Food Computer Universe we're talking about, it's a £2.5k system, and the part which has gone wrong is a £1k+ flagship product which normally comes with up to a 5 year warranty, and should be reasonably expected to last far longer than the 13-14 months the OP has had it.

 

[Maldoror]

Although from what Varkanoid stated, it sounds like SB-Computers may have fitted the cooler without heatsinks on the VRAM. That would make them liable for any damage.

A 2080Ti isn't like GDDR6X. Lots of people run that card 'naked' with an NZXT bracket - and as long as the fan is moving air and they aren't doing crazy overclocks, it isn't a problem, e.g. https://www.reddit.com/r/nvidia/comments/ac5j9o/vrm_cooling_on_a_2080_ti_with_kraken_g12/

Obviously cooling the VRAM and VRM is better than not doing it. But it's unlikely to be related to the failure in this case. For one thing, the type of failure here doesn't point toward VRAM - overheating VRAM would manifest in artifacts, etc. before total non-response on boot.

It's also worth noting that even when tech tubers ran their 2080Ti overclocking competitions, they often ran their VRAM and VRMs naked and Gamersnexus even noted at one point that his temps improved! Of course, a hot case will be different to a test bench - but it doesn't sound like OP has been overclocking.

 

[Journey]

My heads spinning reading all this...

Not sure where you live, but happy to diagnose and fully check and test the system for you if you want to drop it over, free ofc. Plenty of known working hardware and spares to test it with, and decades of pro knowledge.

 

[five8five]

Under what grounds would home insurance cover this?

The OP stated it was a possibility. I don't know what his insurance covers......

The grounds for a chargeback (well, section 75) are that the item is clearly not of satisfactory quality. This isn't a low end £400 PC from Spicy Food Computer Universe we're talking about, it's a £2.5k system, and the part which has gone wrong is a £1k+ flagship product which normally comes with up to a 5 year warranty, and should be reasonably expected to last far longer than the 13-14 months the OP has had it.

The card has been modified, doing so invalidates the Zotac warranty. It was never designed to be used with that cooler.

Did the fitting of the aftermarket cooler impact on the longevity of the cards life? It was professionally fitted and worked flawlessly through the warranty period. The OP requested it to be fitted. The shop should have told him that it invalidates the Zotac warranty but his system only had a one year warranty anyway.

The one year warranty period is too short but the OP happily bought the system with it. Extended warranty?

It's an unfortunate set of circumstances for the OP.

 

[JediFragger]

Guys it's obvious that you're just overwhelming the poor bloke now, just let it go

 

[five8five]

Faulty goods under the consumer Sale of Goods Act. Warranty is irrelevant when a £2500 PC is expected to last for more than 14 months. Therefore the unit is not fit for purpose

The OP requested and paid for the card to be modified. The whole system came with a one warranty. The card exceeded that before expiring. How can you you put a lifespan on a modified graphics card......

 

[Cold_And_Miserable]

The are 4 LED'S on the motherboard, when switching on the PC two come on then switch off then the third one comes on and stays on for about 6 seconds then switches off.
n

That's the GPU LED. Its definitely dead then.

 

[Haggisman]

The OP requested and paid for the card to be modified. The whole system came with a one warranty. The card exceeded that before expiring. How can you you put a lifespan on a modified graphics card......

We don't know that he did, this hasn't been clarified - perhaps it was a preconfigured option offered by the shop?

In fact he states in the OP he emailed them querying whether putting the cooler on was worthwhile, I wonder if he still would have gone ahead if they had replied with "no, it's not worthwhile and will void the warranty on the card"?

 

[five8five]

I used a strong manifying glass and rubber gloves and earthed myself and then upon looking at every single deatail on the graphics card it looks perfect as in no scortch marks etc.

Did you remove the NZXT?

You said it went into the shop. Did they say how they tested it? For example in another machine.

 

[ANDREW GREEN]

The OP requested and paid for the card to be modified. The whole system came with a one warranty. The card exceeded that before expiring. How can you you put a lifespan on a modified graphics card......

If they sold him it as a single unit, it should be fit for purpose under The Sale of Goods Act. A £2500 computer lasting only 14 months is not fit for purpose.

All in all we do need to see the receipt from the original poster to best advice

 

[five8five]

That's the GPU LED. Its definitely dead then.

I'm not so sure...... From the manual

Post Status Checker (PSC) diagnoses the computer when users power on the
machine. It emits a red light to indicate whether the CPU, memory, VGA or storage
is dysfunctional. The lights go off if the four mentioned above are functioning
normally.

 

[D1craig]

The op never requested for the card to be modified. They sort of forced it on him. He told them he watched some YouTube videos about it and they all suggested it was not worth it. But they sort of insisted on doing it anyway.

Tbh this shop doesn't sound like a pc expert shop. Sounds like some guy renting a place with a nice sign out front to fool into thinking they are professionals. Pros would have known to stick heatsinks on the ram and vrm. Also the card sounds like it has had less than 1000 hours of use...

 

[Benass]

here is a video about warranty in america. 20 min but damn good video informative.

I know uk and eu is not america, but still, the tape on vcr or sticker on screw means **** all.

Howdedode i know ur in for a fight here, so take advice from this forum. Find a local friendly person take your pc to him and get 100% confirmation that gpu is gone.
Then to go the shop u bought your pc and tell them u opening the court case against them for breach of waranty. manufacturers warranty 3 years. It is up to them to deal with zotac on your behalf. Becoz they upgraded your gpu cooler.

If that pc shop is smart enoght all they have to do is put a original cooler back on and zotac have no reason to refuse repair (just dont tell zotac original cooler was off) The small sticker on a screw is not a good enoght reason to refuse a warranty repair.