A weird one

BluZiff said:
I'd say well im sorry i dont have time if you want the phone back then you must come and collect it. You will also be charged a storage fee of £10 per day until the phone is no longer in my possession.

Although I dont think you will get away with that :D it might make them hurry up and sort it out.
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I personally feel that a £25 admin fee is also justified, and the fee has to be paid in full prior to collection

Draeger said:
Unfortunately, that ain't the way things work in this day and age. They probably have a flow-chart or idiots guide to run through with customers who call.
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And yet, big rainforest place, about 18 months back now, were happy to just say "Yer, we sent the item to you in error. If you feel like it please return it, else just keep it as a gift. Oh, and by the way, here is a £10 off voucher for calling us" .. all this after a 15ish min call where all they took was account details, and order number on the book received.
 
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BluZiff said:
yup, they blooming well would! lol

hows it going now has he finished?
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He hung up waiting for the manager as it was a non free number, but I found him an 0800 number to call now ... so he is back on phone, waiting...
 
rypt said:
That was the first joke I made to him ... unfortunately he has no idea what the Matrix is, or who Laurence Fishburne is (he does know Keanu from Speed though)
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I should hope so; because one is a pile of inanimate chemical-dust....and the other is Speed AAAAAAAAAHAHAHAHAHAHAH!
 
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GingerNinja1989 said:
Thought I wouldn't mention that, but looks like everyone else has!

Anyhoo... has he tried talking to someone face-to-face in an O2 store?
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He only git it though the door this evening, and he doesn't care enough to go to a store to complain.



Apparently O2 can see that an order "was" placed for "this" phone somehow, but their system is refusing to tell them by who, how it was paid for, or where it is supposed to be sent
 
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rypt said:
He only git it though the door this evening, and he doesn't care enough to go to a store to complain.



Apparently O2 can see that an order "was" placed for "this" phone somehow, but their system is refusing to tell them by who, how it was paid for, or where it is supposed to be sent
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Keep it. Sell it and say you sent it back to their returns address yesterday if they ask :P
 
rypt said:
Apparently O2 can see that an order "was" placed for "this" phone somehow, but their system is refusing to tell them by who, how it was paid for, or where it is supposed to be sent
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More updates .... O2 are useless gits ... the reason they could not see who, how, where ... is because the order has been flagged by their fraud team (the more serious ones ... not the ones my dad has been talking to) as the card it was bought in has been reported as cloned, so the info on the order was locked out for all junior people to see as the police are involved (apparently).


So my dad gets a phone ordered by some card scammer somewhere ...


Reckon it's ok to charge both the police, and O2, a storage fee ... separately, and both have to pay it before you release the item to either of them?
 
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