fizzy said:
Well, package has just arrived. Opened it up to check out the contents etc to make sure everything is ok (especially as its B grade) - to find that I have been sent an A8R-MVP and not a A8R32-MVP as in the shipment order, and as I returned.
Just sent an email/contact thingy to OcUk. This is one major nightmare!
Even worse - I sent a webnote as soon as I received this incorrect board, and they raised an RMA to return it. Didn't have the original order number to hand so I used the one on the slip with the incorrect board (which did have the right item listed on it, just b grade).
Explained the situation in another webnote, and put a printed version in with the board, asking then to send the correct board and not a b grade item....please..
Got a couple of replies back next day. One was "we have shipped your order" for a replacement for the incorrect replacement - which was a bgrade board again...
...and another reply stating that it was due to me putting the incorrect order number in the webnote (even though I put the RMA numbers etc in that had already been allocated to me - so why should it need an order number, which it insisted I entered? Confused...
) that they shipped another bgrade item. But they were the ones who decided to send a bgrade item unexpectedly in the first place.
Yet another RMA was then raised by them to get the incorrect Bgrade item replaced with a new item. Fair enough - but I have already returned the incorrect not-the-right-board and also a bgrade item..erm...item. Rang them up to discuss it, to basically ask if they can just send me a new one straight away, rather than the bgrade one which I would have to return under this new RMA - but it had already been shipped out.
So Friday afternoon I received a plain brown box with just a motherboard in. Decided I would send it back - but missed the post office. Had to go in saturday morning - but just missed the collection service. So its sitting in the post office until tomorrow now. At least its out of temptations way though so I haven't used it.
So all being well, by the end of the week I should have a new, working motherboard. Only had to send a board back 4 times in total (at my expense) so far, so if this one has any problems I'm calling it quits and getting something else.
Don't you just love computing? Great timing too as my cars also decided to have big problems, and over the bank holiday weekend too.
Don't wanna go through the same hastle I did getting a replacement motherboard to get a replacement gfx card. May well just stick to using one card, and use the master card in the other pc, which had no problems with it...