Absolutely sick of Sky TV's sales tactics

BDEE

BDEE

BDEE

Soldato
Joined
21 Apr 2011
Posts
3,180
It is about time that companies like Sky, who make it very easy to "upgrade" online, make it incredibly difficult to "downgrade" by having only one option (phone them up) to do so, whereby it takes you around the houses and hours on the phone to do so.

It is about time that legislation was brought in to prevent these companies imposing this on customers and milking money from people for things they no longer use.

Surely we can get 100k Sky customers to sign?



I’ve made a petition – will you sign it?

Click this link to sign the petition:
https://petition.parliament.uk/petitions/590163/sponsors/new?token=00FkYHBNIus4kf_YiqRx

My petition:

Legislate so communications / Media companies must allow online downgrade option

The likes of Sky TV are quite happy to allow upgrades online, but make it much more difficult for you to downgrade / cancel, insisting that you call them where sales tactics are used to try and stop you. If upgrades are available online then downgrades should be too. This should be made mandatory

Companies are making millions from consumers who want to cancel services which they do not use, but face barriers to doing so due to the added complexity of only having one route to do so, often with long waiting times and sales tactics to prevent them doing so and so they give up, continuing paying for an unused service. If companies can offer online upgrades then it should also be possible to downgrade this way and this should be legislated to force media and comms companies to offer this.


Thanks!
 
I'm all for this as well, if you can let a customer upgrade online then you should be required to offer a downgrade option as well. Any issues with contract agreements etc can easily be built into the platform.
 
I agree but its never been that hard to cancel / downgrade with sky in my experience. The only time their sales tactics have worked is when I wanted to stay with Sky but didn't want to pay the amount they were charging. Phone up, threaten to cancel, get better deal, done.

When I wanted to cancel I just said "we have already changed to virgin media and you cannot match their internet speeds and I don't care about TV." They give up pretty quickly if you don't show any desire to remain.
 
Signed, this should be a thing for anything you can sign up for online you should be able to cancel/downgrade without battling their call centre.
 
Now TV are quite good at this. They do plans to tie you into 12 month contracts, but once out, you can downgrade or cancel online. If you try, they usually offer you a discount before you leave, but you can cancel pretty quickly.

Sky or Virgin......good luck!

We've just cancelled, when they asked why.....I said I unplugged the box 6 months ago and have been watching freeview ever since. They still spent 15mins asking me questions about my viewing habits, and who lived with me.
 
with the internet being as it is .. why do you need sky tv ? come to think of it why do you need any company like them ?
 
When i cancelled last time I just used the online chat and do something else at the same time, occasionally answering no i don't need it or something like that. Took a while but was stress free.
 
flea.rider said:
with the internet being as it is .. why do you need sky tv ? come to think of it why do you need any company like them ?
Click to expand...
Because not everyone is a free loader and many people actually pay for the TV content they consume.
If they didn't, you'd have nothing to pirate.
Why people feel the default option is "steal" over paying for what I use I don't know.
 
stoofa said:
Because not everyone is a free loader and many people actually pay for the TV content they consume.
If they didn't, you'd have nothing to pirate.
Why people feel the default option is "steal" over paying for what I use I don't know.
Click to expand...

The fact you think if one option is sky then the other option MUST be steal shows how much they have brainwashed you. "if you dont pay for Sky, you're a dirty thief' is what you are saying.
 
TheOracle said:
Now TV are quite good at this. They do plans to tie you into 12 month contracts, but once out, you can downgrade or cancel online. If you try, they usually offer you a discount before you leave, but you can cancel pretty quickly.

Sky or Virgin......good luck!

We've just cancelled, when they asked why.....I said I unplugged the box 6 months ago and have been watching freeview ever since. They still spent 15mins asking me questions about my viewing habits, and who lived with me.
Click to expand...

The irony that NowTV is owned by Sky is strong..... So they have the technology already but CHOOSE not to use it for the Sky platform.

Yes, I have had this from them also, with no consent statement asked in terms of capturing that kind of data, which is in breach of GDPR. It is irrelevant and designed only as a tactic to try and convince you to keep certain products. Vulnerable customers would easily succumb to this tactic.

Plenty of signatures coming in - Thank you! Feel free to share on Facebook etc if you would be willing to. Now it has hit 5 initial supporters it is going to review for full publishing, which will be within a week apparently.
 
BDEE said:
The irony that NowTV is owned by Sky is strong..... So they have the technology already but CHOOSE not to use it for the Sky platform.

Yes, I have had this from them also, with no consent statement asked in terms of capturing that kind of data, which is in breach of GDPR. It is irrelevant and designed only as a tactic to try and convince you to keep certain products. Vulnerable customers would easily succumb to this tactic.

Plenty of signatures coming in - Thank you! Feel free to share on Facebook etc if you would be willing to. Now it has hit 5 initial supporters it is going to review for full publishing, which will be within a week apparently.
Click to expand...

I think Now TV has been sold to someone else. Might be why it's been rebranded to just Now.

Even so, even when it was owned by Sky they allowed you to cancel online. The sports channels were often more expensive on Now TV, so you'd think if they kicked up a stink about cancellations on sky, they would be doing so on Now TV.

The only thing keeping sky going has to be the premier league IMHO. If DAZN ever manages to get it, I fear a partial collapse or a complete change to something akin to Netflix.
 
For me it is the F1 and Sky History. It was bad enough when C4 had the F1 it and we had breaks for adverts during the race, but now it is the only way to see all of every race of the season.

I used to have BT TV for the History channel, then Sky of course took that over and re-branded it, so that is now not available on BT (at least it wasn't when I finished with them).

I actually detest Sky as a company, but do enjoy their products. What sparked all this off was that I want to remove my Sky Cinema package, and the journey of being able to do it is just horrendous. If I wanted to suspect or cancel Netflix I can do it with a few clicks..... Sky is purposely designed to stop you from doing it.
 
The biggest thing that winds me up over Sky is they still have ****** adverts on their premium subscription channels.

I subscribe to Sky Sports just for the F1 basically and this season we have more adverts during the main build up. As well as an advert between each of the qualify sessions. Far more than any previous season.

The only reason we have any mainstream TV provider is my wife refuses to give it up. I could happily just have a Netflix and Amazon Prime subscription and be done with Sky/ Virgin TV and not even need a TV licence.
 
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