Actuator Failure

NeverWinter · 6 Oct 2011 at 20:03

My neighbours have come to me with what I think is an actuator fault on a 2.5" HDD with some important data on. Anyone know a company that deals with that? They're after someone with a decent rep... Cheers.

Surveyor · 6 Oct 2011 at 22:02

If it is the actuator then that's part of the mechanics of the HDD which would require specialist repair or disassembly to access the data.

It've no experience of particular companies but it you're probably talking hundreds of pounds to retrieve the data.

How important is it to your neighbours?

To some it would mean we need the data back at any cost.

To others "important" data might mean it's worth spending £50 to get the data back.

NeverWinter · 6 Oct 2011 at 23:00

As far as I'm aware, very important, I'd say almost any cost...

And yes I've told them off for not backing their stuff up properly. Lesson learned I think.

Ian_Eb · 7 Oct 2011 at 00:03

We have used ontrack at work before. They do recover from mechanical failures but it isnt cheap (£1500 + VAT for a 40GB drive 6 years ago)

Speedy Pete · 7 Oct 2011 at 00:09

My mate had this done about 2 months ago it cost him around £600.

I can't remember where though