"Administration" fees - rant

PaulStat

PaulStat

PaulStat

Soldato
Joined
1 Mar 2003
Posts
5,508
Location
Cotham, Bristol
I hate "Admin" fees, it's just another way to con you out of money. I ordered some train tickets via the first great western website, it didn't give the option of ordering return tickets so you had to buy a ticket for the outbound and return journeys.

I've since found out if you go through other ticket booking websites you CAN get a return ticket for about half the price. And it even books the tickets through the FGW website anyway!!!

So off I toddle to cancel the booking and book a new one, but they only want to charge me £10 per journey in "Admin" fees to do so. How the hell can they justify this???

If I were to order the wrong product at OcUK I wouldn't expect to be charged in order to change it!!!

Grrrrrrr :mad:
 
I have the answers to all of these questions, but I require £10 admin fees for the wear and tear on my fingers for the message typing, and on my keyboard.
 
PaulStat said:
If I were to order the wrong product at OcUK I wouldn't expect to be charged in order to change it!!!

Grrrrrrr :mad:
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You wouldn't be charged but you might not be able to change it :confused: Do train tickets fall under distance selling regs?
 
Are you a consumer buying a service from a business and that servuce has not yet commenced?

If so I'd guess there's a good chance you are covered by the distance selling regulations - give it a go, might be some get out clause for tickets but I can't remember one specifically.
 
I bought theatre tickets from Ticketmaster.

£3.25 per ticket booking fee.
And then £3.25 per ticket for printing them off myself. It was the same price for delivery, but you only got them 48 hours before the event. Hmm . . . .
 
There are also some partial exceptions. The information and cancellation provisions do not apply to contracts for: accommodation, transport, catering, and leisure services, including outdoor sporting events, but only where the supplier agrees to provide these on a specific date or within a specific period.
Click to expand...
 
Telescopi said:
Are you a consumer buying a service from a business and that servuce has not yet commenced?

If so I'd guess there's a good chance you are covered by the distance selling regulations - give it a go, might be some get out clause for tickets but I can't remember one specifically.
Click to expand...

As in have I got the tickets yet? Or have I taken the train journey yet?

No to both questions.
 
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