Advice on issue with used car

dlockers said:
I'd then argue it was a fluke and not presenting at time of purchase -- you get a really pronounced vibration and wobble way before it stops working. It'd be good to get 100% but I'd also be happy at 50%. At 100k+ miles something will always need doing tbf...
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It had just started to make a rattling noise when we had it checked out, we hadn't got vibration yet, but it was getting noisier by the day.
It hadn't failed, but it wouldn't have taken long, and IME any noise on a car that you leave always ends up costing more, so generally if there is a noise it goes to the garage straight away.
In this case we didn't know what the issue was until it was stripped down, it could have been a problem with the gearbox or clutch.
 
MassiveJim said:
It had just started to make a rattling noise when we had it checked out, we hadn't got vibration yet, but it was getting noisier by the day.
It hadn't failed, but it wouldn't have taken long, and IME any noise on a car that you leave always ends up costing more, so generally if there is a noise it goes to the garage straight away.
In this case we didn't know what the issue was until it was stripped down, it could have been a problem with the gearbox or clutch.
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Yeah fair - I think anything more than ~50% out of anyone else is a good conclusion then.
 
Like mentioned earlier, while dealers only say you get 3 months warranty, you actually get 6 months to take it back under the law.

Ignore you warranty you bought (most are a waste of money) and take it to the dealer. Just because you bought that doesn't remove their responsibility.
 
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Nasher said:
Like mentioned earlier, while dealers only say you get 3 months warranty, you actually get 6 months to take it back under the law.

Ignore you warranty you bought (most are a waste of money) and take it to the dealer. Just because you bought that doesn't remove their responsibility.
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Obviously a lot of dealers work on the basis that the average person doesn't properly know the law.

And for clarity I did not purchase the 3rd party warranty, I know better, it was given "free" with the car.
 
dlockers said:
I'd then argue it was a fluke and not presenting at time of purchase -- you get a really pronounced vibration and wobble way before it stops working. It'd be good to get 100% but I'd also be happy at 50%. At 100k+ miles something will always need doing tbf...
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I can confirm you definitely do! :D although not on every gear change, which is weird. It's like the whole car vibrates for a split second as you lift the clutch up!

I don't know how long it takes to grenade but I've been told my flywheel is on its way out at about 90k miles and the car has now done 156k. If it ain't broke (can't change gear) don't fix it. :o (Unless under warranty!!)
 
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MassiveJim said:
Update to this.

engineer visited the garage on Monday last week.
Finally got an answer from the warranty company late on Thursday to say that the claim was rejected.

owner of the garage we purchased from was at a funeral when we called on Friday
spoke to the owner of the garage this morning and he is ordering the flywheel from euro car parts and will pay the mechanic directly once the work is completed, he did put up a bit of resistance initially on the phone and I can tell by his tone of voice that he isn't happy about the situation but I consider this an absolute result given how the last phone call went with him.

We were fully expecting an argument with him and then having to pursue this in a small claims court.
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Classic. What warranty company is it? What was their reason for rejection?

Why in the world ANYONE still buys or believes these 3rd party warranties are worth anything at all is beyond me as what you have experienced is literally the standard play for pretty much every claim on these warranties
 
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Gaygle said:
Classic. What warranty company is it? What was their reason for rejection?

Why in the world ANYONE still buys or believes these 3rd party warranties are worth anything at all is beyond me as what you have experienced is literally the standard play for pretty much every claim on these warranties
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Because garages big them up when selling them, and people believe warranty = cover on everything, when in reality it covers very little.

I just don't get garage owner attitudes like this. We all know the type that they are - they buy cars for cheap, do the absolute basic of checks, and then throw a 5 year old tantrum when someone comes back saying something is broken. If they don't like that then they're in the wrong business.
 
Gaygle said:
Classic. What warranty company is it? What was their reason for rejection?

Why in the world ANYONE still buys or believes these 3rd party warranties are worth anything at all is beyond me as what you have experienced is literally the standard play for pretty much every claim on these warranties
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Handler Protect, they have an amazing 1 star on google reviews.
my experience with them was similar to others, they were unhelpful and sarcastic on the phone.

Unfortunately your claim for “********” has been Declined by Händler Protect.

The reasons why are as follows:

-As a warranty company we are in place to cover sudden mechanical failures- Please see below the findings from the Independent Vehicle Inspectors engineer who inspected this vehicle who has not deemed this failure a sudden mechanical failure.

Conclusion
We can conclude that the vehicle is displaying in-service wear to the flywheel
bearing.
The defect is not due to a sudden component failure.
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Normally garages are on commission when they upsell these warranties, in this case though I think it just looks good to say all of our cars come with a 1 year gold standard warranty and were AA certified.

I definitely didn't buy the car thinking I have a 12 month cover everything warranty, I was fully aware of the consumer rights act though.
 
MassiveJim said:
Handler Protect, they have an amazing 1 star on google reviews.
my experience with them was similar to others, they were unhelpful and sarcastic on the phone.



Normally garages are on commission when they upsell these warranties, in this case though I think it just looks good to say all of our cars come with a 1 year gold standard warranty and were AA certified.

I definitely didn't buy the car thinking I have a 12 month cover everything warranty, I was fully aware of the consumer rights act though.
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So if it's not sudden, it's still an inherent issue at the time of sale and the dealer will need to see you right, no matter how they do that.
 
MissChief said:
So if it's not sudden, it's still an inherent issue at the time of sale and the dealer will need to see you right, no matter how they do that.
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Yeah but that is just a carte blanche warranty which would make 2nd hand car warranties be super costly.
 
Gaygle said:
Why in the world ANYONE still buys or believes these 3rd party warranties are worth anything at all is beyond me as what you have experienced is literally the standard play for pretty much every claim on these warranties
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Agreed.

If you buy a car from a dealer really it's like buying a car at an auction. I actually bought a car at auction and it lasted 10 years with basically no faults.

They are scumbags and will try and wriggle out of anything, better just checking the car out really thoroughly, buying cars that are known for reliability and never buy a car from a dealer in Bradford or similar.
 
These 3rd party car warranties are a dealer scam more than the warranty companies.

The dealers get commission on sign ups so the "warranty" they have provided is a sales tactic making you think you got a £300-1000 warranty included for a lot less money. Dealers can then spoof vehicle service history should any problems arise. IF any faults arise and a claim is successful and if a customer is smart and uses consumer protections then the dealer get away with claiming their labour costs back and part of the costs.
 
Got the car back Thursday night. Missus took it to work Monday and rang me to tell me it was making a funny noise. It broke down about 4 miles from her work, recovered by the AA.

The bolt holding the retaining clip for injectors 3&4 had snapped allowing the injectors to lift up.
Should be ready to collect tomorrow

Had another great argument with the dealer that sold it to us. Was threatening not to pay the garage that replaced the flywheel initially, until the AA man explained this fault was nothing to do with the fly wheel.

Total days owned 120
Total time off the road 64 days
 
MassiveJim said:
Got the car back Thursday night. Missus took it to work Monday and rang me to tell me it was making a funny noise. It broke down about 4 miles from her work, recovered by the AA.

The bolt holding the retaining clip for injectors 3&4 had snapped allowing the injectors to lift up.
Should be ready to collect tomorrow

Had another great argument with the dealer that sold it to us. Was threatening not to pay the garage that replaced the flywheel initially, until the AA man explained this fault was nothing to do with the fly wheel.

Total days owned 120
Total time off the road 64 days
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in fairness our honda fr-v 2.2 was supposed to be bombproof but i still had 2 bolts pull out of the head that hold the injectors down. in the end i drilled the clamps out bigger and tapped the head to accept larger diameter bolts .
always thought they were a weak idea.
 
Gaygle said:
Why in the world ANYONE still buys or believes these 3rd party warranties are worth anything at all is beyond me as what you have experienced is literally the standard play for pretty much every claim on these warranties
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100% agree. I see very little value in buying from a non-franchised dealer for this reason. Where I'm not buying from a franchised dealer I would prefer to buy privately and put the money saved towards any fixes.
 
warranty company have approved the repair this time, probably because it was only quoted at £150.

however the garage called me earlier, they have removed the bolt and drilled out, and put a new one in etc, now it is running very rough at idle.
waiting for garage to investigate further and get back to me.
 
bolt drilled out and replaced, engine not running properly at idle.
replaced 2 more parts, inlet metering valve and rail relief valve car now running correctly.

Another £200 cost.
sounded fine when we collected it after driving the car home we realised that there is a noise from the gearbox still, and a judder sometimes when changing from 1st>2nd or 2nd>3rd
Took it to the mechanic who fitted the flywheel the next day and it was only making the noise when warmed up and he said its likely a worn bearing or shaft in the gearbox that was masked by the faulty flywheel before and now a new one has been fitted without any give or play in it the fault has shown itself.

looks like this is just an absolute lemon of a car, couldn't get hold of the seller on Friday, really not looking forward to the conversation with him tomorrow about this.
 
I think you need to find a way of getting shot of it, it's going to be a total money pit, and eventually the garage won't want to know.
 
MassiveJim said:
and a judder sometimes when changing from 1st>2nd or 2nd>3rd
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does that become a bit subjective - maybe gearbox oil needs changing, but clutch release&rev-matching might need more delicacy/nack, as miles accumulate.

Did they have no theory on - what previous work caused bolt for injector restraining to snap, though.
 
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