Aero and windows index problems

Craggsy

Craggsy

Craggsy

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Joined
24 Feb 2012
Posts
84
Hi

My system has stopped Windows Aero and also cannot run to update the Windows Index score, gets part way then says its stopped working?

My PC Spec

- Power Supply: OCZ ZX Series 850W '80 Plus Gold Certified' Modular Power Supply
- CPU: Intel(R) Core(TM) i7-3930K CPU @ 3.20Ghz overclocked to 4.20Ghz
- Motherboard: Asus M5A99X EVO 990FX DDR3 Motherboard
- Cooler: OcUK H²Flo Extreme Liquid Dual Fan CPU Cooler w/ x2 Sharkoon Silent Eagle Fans
- RAM: 16GB DDR3 1600MHz
- Hard Drive: Seagate Barracuda 7200.12 1TB SATA 6Gb/s 32MB Cache - OEM (ST31000524AS
- Graphics Card: OcUK GeForce GTX 580 1536MB GDDR5 PCI-Express Graphics Card
- Sound: Asus Xonar DG 5.1 Sound Card
- Optical Drive: LG DVD+/-RW SATA Drive
- Microsoft Windows 7 Professional 64-Bit - OEM (GFC-02050)
- M4 120GB 2.5" SATA-3 Solid State Hard Drive (AGT3-25SAT3-120G)

I have uninstalled and clean installed GPU Drivers

but Aero will not come back and Windows Index says I should refresh the score as new hardware is detected but the process fails.

Any ideas please

Thanks
 
GPU Info

GeForce GTX 580
GPU GF110
Device ID 10DE-1080
Revision A2
Subvendor Undefined (0000)
Current Performance Level Level 1
Current GPU Clock 50 MHz
Current Memory Clock 135 MHz
Current Shader Clock 101 MHz
Voltage 0.963 V
Technology 41 nm
Die Size 520 mm²
Release Date Nov 09, 2010
DirectX Support 11.0
OpenGL Support 5.0
Bus Interface PCI Express x16
Temperature 46 °C
Driver version 9.18.13.1407
BIOS Version 70.10.49.00.80
ROPs 48
Shaders 512 unified
Memory Type GDDR5
Physical Memory 1536 MB
Virtual Memory 1280 MB
Bus Width 64x6 (384 bit)
Filtering Modes 16x Anisotropic
 
I have run the fix it programme as per your link and the result states

"Video card doesn't support required display settings" Fix Status - Not Fixed

It has been running Aero fine since I got it, I wonder if this is also causing the window Index to fail to?
 
Results report from Fix it

AeroPublisher details

Issues found
Video card doesn't support required display settingsVideo card doesn't
support required display settings
Your video card doesn't support DirectX 9.0 or higher, Pixel Shader Model
2.0 or higher, or doesn't have sufficient memory or memory bandwidth
required to display Aero effects such as transparency.Not fixed
Install an Aero-compatible video cardInformational

Issues checked
Mirror drivers don't support Aero effectsMirror drivers don't support Aero
effects
A running program uses a mirror driver (a type of display driver) which is
not compatible with the Aero desktop experience.Checked
Aero effects not supported on this Windows editionAero effects not
supported on this Windows edition
Some Aero features such as transparency are not included on certain
Windows editions.Checked
Video card driver doesn't support Aero effectsVideo card driver doesn't
support Aero effects
The current video card driver isn't compatible with the Windows Display
Driver Model (WDDM)Checked
The Windows Experience Index has not been computedThe Windows Experience
Index has not been computed
The Windows Experience Index base score measures the capability of your
computer's hardware and software configuration and is one of many factors
that determine whether the Aero desktop effects can run.Checked

Issues foundDetection details

6Video card doesn't support required display settingsNot fixed

Your video card doesn't support DirectX 9.0 or higher, Pixel Shader Model
2.0 or higher, or doesn't have sufficient memory or memory bandwidth
required to display Aero effects such as transparency.
Install an Aero-compatible video cardInformational

Replace the current video card with a video card that can display
Aero effects.


Issues checkedDetection details

6Mirror drivers don't support Aero effectsChecked

A running program uses a mirror driver (a type of display driver) which is
not compatible with the Aero desktop experience.
Close program using mirror driversInformational

To allow Aero effects to be displayed, close any programs that use
mirror drivers (a type of display driver), such as Windows Remote
Assistance and Windows Live Mesh.

6Aero effects not supported on this Windows editionChecked

Some Aero features such as transparency are not included on certain
Windows editions.
Upgrade this edition of WindowsInformational

Upgrade to a Windows edition that includes the Aero desktop
experience.

6Video card driver doesn't support Aero effectsChecked

The current video card driver isn't compatible with the Windows Display
Driver Model (WDDM)
Update the driver for your video cardInformational

Contact the manufacturer of your computer or video card for a
WDDM-compatible driver.

6The Windows Experience Index has not been computedChecked

The Windows Experience Index base score measures the capability of your
computer's hardware and software configuration and is one of many factors
that determine whether the Aero desktop effects can run.
Update the Windows Experience Index base scoreNot Run

Updating your Windows Experience index base score might enable Aero
desktop effects such as transparency to be displayed.


Detection details

Collection information
Computer Name: ALS-PC
Windows Version:6.1
Architecture:amd64
Time:Sunday, March 10, 2013 4:08:43 PM

Publisher details

Aero
Display Aero effects such as transparency
Package Version:2.3.2.20120405
Publisher:Microsoft Corporation
 
I assume it was working previously yes? If so then I would suggest running the system file checker. To do this open a command prompt with Admin rights and type sfc /scannow and hit enter. If this does not resolve your issue then uninstall your graphics card drivers and reinstall using the latest version from the vendors website.
 
i'd power down. reseat card, double check power connectors and try re-installing the drivers again.

don't install over the top but uninstall then reboot. then get back into windows and make sure you have the latest official drivers from the nvidia website and install those.
 
Thanks for all the tips so far:

Scannow was all clear.

I have removed cleaned down and re inserted the graphics card in a new PCI slot, removed and fresh installed the drivers but still no Aero and some problem with Windows Index not being able to assess the system?
 
I have used my windows disk and have done the non destructive "upgrade" option and this has put Aero back on, Windows update is currently running and I will see if it holds after the restart.

Before I accept the updates I will try running the Windows Index to see if that works at the moment.
 
OK

Aero still on

Windows Index successfully completed with a score of 7.8

currently installing 98 updates and will see what happens after reboot.
 
OK so far so good.

I have a Windows compatability note on my desktop that says the following might not work properly and advised to update the drivers, as follows:

These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.

Universal Serial Bus controllers: Atheros Valkyrie BootROM

Can anyone advise what the Atheros Valkyrie BootROM is as where its best to update the driver?

Thanks
 
Thanks again for your assistance. Everything is still working as it should so I assume it may have been some corrupted windows files and running the Windows disks has sorted it.

Cheers
 
Well unfortunately I spoke to soon.

Windows update showed a few more updates tonight and after I installed them Aero has gone off again, the updates were :

Update for Windows 7 for x64-based Systems (KB2709981)
Update for Windows 7 for x64-based Systems (KB2574819)
Windows Internet Explorer 9 for Windows 7 for x64-based Systems
Update for Windows 7 for x64-based Systems (KB2592687)
Update for Windows 7 for x64-based Systems (KB2732487)
Update for Windows 7 for x64-based Systems (KB2529073)
Platform Update for Windows 7 x64-Edition (KB2670838)
Security Update for Windows 7 for x64-based Systems (KB2532531)
Update for Windows 7 for x64-based Systems (KB982018)


So back to the drawing board, one of these has caused the problem.
 
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