Am I being unreasonable?

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muffins

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I bought a Smasung Ativ S on ebay through Price-Guard.

Phone arrived. I immediately noticed the original Samsung void stickers had been removed and replaced with some generic ones. Also the protective sticker on the back cover was removed at some stage, as it wasn't stuck on anymore.

Then there's was the Samsung charger, it wasn't. It was some cheap generic one.

The phone looked new so I decided to try it anyway. At this stage I hadn't bothered taking the protective film off the screen, just wanted to make sure it worked.

Turned it on, fine. Tried to put my SIM card in and it would only go in half way.

The sim tray seemed to be damaged/faulty.

Contacted Price-Guard for a return authorisation with an hour of actually receiving the phone. Got the RMA and sent the phone back the next day.

They got the phone back on the 5/7/2013

I sent it recorded delivery so I know when they got it back but days passed and they never emailed me to even let me know they have it.

A week passed and I emailed them asking them why the delay? Would they refund me the money or send me a new phone?

They told me they would need to send it to a repair centre but first I would need to sign a form stating that I didn't damage the phone myself.

I signed the form but told them I'm not interested in the phone being sent off for repair as it was faulty out of the box.

By the way most of the emails to me were in German. Every time I email them with an update they just tell me that the phone was sent/will be sent for inspection/repair.

Not once have they acknowledged my queries regarding the original Samsung charger and the rest.

Today I opened a PayPal dispute. Would I wait and see if the seller would actually start taking things seriously or should I automatically escalate?
 
Sounds like not only did you receive a faulty phone, you also received one that wasn't originally destined for the UK market and Price-Guard have given you a cheap 3rd party UK charger instead.

Going by the product and customer service you've received I'd definitely be looking to get a full refund and buy elsewhere.
 
Yep not unreasonable. Sounds crappy/dodgy. Get money back either amicably or Dispute.
 
scratch said:
Sounds like not only did you receive a faulty phone, you also received one that wasn't originally destined for the UK market and Price-Guard have given you a cheap 3rd party UK charger instead.
Going by the product and customer service you've received I'd definitely be looking to get a full refund and buy elsewhere.
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It wasn't even. Continental two pin. It was lighter than the paper thin back cover of Samsung phones.

Was definitely sucked in by their cheaper prices. 99.8% feedback is as useful to me now as a roll of sand paper for me bum :rolleyes:

Efour said:
Yep not unreasonable. Sounds crappy/dodgy. Get money back either amicably or Dispute.
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They have never acknowledged my request for a refund.


challengedavid said:
just put a claim via paypal, job done
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They've had the phone for over two weeks now. I've put in a dispute for a full refund is escalating it to a claim mean PayPal will decide if I should get a refund?

I can prove that the phone was faulty as they have acknowledged that much in an email but that have never acknowledged the rest.
 
challengedavid said:
yes, i belive so
some companys like to get you to play by their terms
claiming via paypal just bypasses that :)
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I'll give them a couple of days to respond then I'll escalate. I'm just afraid it's bringing back bad memories of being burned by PayPal before.

A few years ago I bought a phone on ebay from Italy. The box came empty but because the seller supplied a tracking number PayPal ruled in their favour.

I did a charge back through my credit card but PayPal took the money back from me. :mad:
 
Time to get the obvious question out of the way, I assume you were trying to insert a micro sim card and not a regular full size one?
 
I thought the optional warranty with eBay electronics was called Square Trade, not Price-Guard? Rings alarm bells already, sorry buddy. Given that you've contacted the seller already (which is the right thing to do first) and they didn't oblige, then it's definitely time to raise a ticket with eBay buyer protection.
 
Monserrat said:
I thought the optional warranty with eBay electronics was called Square Trade, not Price-Guard? Rings alarm bells already, sorry buddy. Given that you've contacted the seller already (which is the right thing to do first) and they didn't oblige, then it's definitely time to raise a ticket with eBay buyer protection.
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Price-Guard is the name of the shop.

They are on amazon, ebay and they have their own web store.
 
KIA said:
Why buy from a German seller?
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id expect a european plug and no UK certified goods from a german seller so that would explain the charger.

Not directed at you KIA :) just a valid point

|German seller = German goods.
 
Efour said:
id expect a european plug and no UK certified goods from a german seller so that would explain the charger.

Not directed at you KIA :) just a valid point

|German seller = German goods.
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I wasn't expecting a UK plug but I was expecting a Samsung charger. Not a generic one.
 
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