Am I just screwed?

Disco_P · 26 Jul 2017 at 20:26

I used to have a personal 6mbit with BT. My family has a 2nd 5mbit line with BT that they use for netflix and stuff. It was fine cause I could watch 720p youtube/twitch and play online video games without worrying about congestion.

BT wanted to raise my price four fold and double my contract length so I left and joined origin broadband. Both were/are up to 17mbit unlimited contracts.

Once openreach had done their fiddling I was surprised to see I could only get 3mbit on my line. Furthermore I was stuck on G.DMT (ADSL1). The speed has now dropped to 2mbit and SNR margin has been raised to 15db - previously at 9 iirc.

Their BT line is still at 5mbit with ADSL2 and 2+ available. Same cabinet for both connections.

Raised this to origin broadband (who to be fair have been doing a lot of work to solve this) and they seem to be hitting wall getting anything done to improve it cause it would involve openreach getting off their lazy bums and because my speeds are above their estimate of above 1mbit, everything is dandy.

mine:

family's:

Default:

Lowered to 3.5

Am I just completely out of options? 480p video at 30fps is really really crap.

area51_for_psx · 26 Jul 2017 at 21:52

The checker states you can get FTTP any reason why not just order that and share with family?

#Chri5# · 26 Jul 2017 at 22:03

It's FFTP on Demand, so restricted availability and potentially expensive to get installed

Caged · 26 Jul 2017 at 22:16

It's pretty consistently more expensive than a leased line wherever I've looked.

Disco_P · 26 Jul 2017 at 22:30

Can't get fttp cause I'm 3.5km away and 150m above my exchange.

PiKe · 26 Jul 2017 at 22:43

What's the reason they're giving for the line not having ADSL2+ now?

Disco_P · 26 Jul 2017 at 23:50

From my ticket with Origin's tech team

"They [openreach] have said the connection is configured for ADSL only as they expect there to be no increase on ADSL2 so it is not enabled. I have requested that they enable this so that we can see if there is any scope for improvement on ADSL2/2+"

Rannoch · 27 Jul 2017 at 00:13

What area are you in mate

Disco_P · 27 Jul 2017 at 02:21

Currently in the south lake district. Forgot to update my location - sorry!

ChrisD. · 27 Jul 2017 at 08:54

Origin are a terrible ISP, why would you choose them?

PiKe · 27 Jul 2017 at 09:08

Disco_P said:
From my ticket with Origin's tech team

"They [openreach] have said the connection is configured for ADSL only as they expect there to be no increase on ADSL2 so it is not enabled. I have requested that they enable this so that we can see if there is any scope for improvement on ADSL2/2+"

Argue that you were on ADSL2+ before?

Rannoch · 27 Jul 2017 at 09:10

Disco_P said:
Currently in the south lake district. Forgot to update my location - sorry!

Ah

I am my gf's house in Davidson's Mains. Ran a download test and she's only got 3mb here which is bad. Even at my place at Rannoch I get over 4mb and I'm 6 miles up the loch from the exchange.

Glanza · 27 Jul 2017 at 09:14

I'm surprised Origin are even getting back in touch with you regarding this, Horrible CS when I had a fault which resulted in me cancelling my broadband with them after 2 month.

Disco_P · 27 Jul 2017 at 10:52

I chose origin cause they were absurdly cheap and the ISP shouldn't really matter when it's all openreach's hardware anyway. I knew the reviews were bad but that is true for all isps. I don't regret choosing them as they have been very good with customer service.

ChrisD. · 27 Jul 2017 at 10:53

Well, their network is dross, once your data leaves the exchange it really isn't up to BT Openreach.

andicole0 · 27 Jul 2017 at 10:57

Any chance of 4G mobile internet access?
Andi.

PiKe · 27 Jul 2017 at 11:09

Disco_P said:
I chose origin cause they were absurdly cheap and the ISP shouldn't really matter when it's all openreach's hardware anyway. I knew the reviews were bad but that is true for all isps. I don't regret choosing them as they have been very good with customer service.

So much misinformation in that statement I can't even...

Disco_P · 27 Jul 2017 at 12:42

I have some 4G but the data caps would ruin me.

PiKe said:
So much misinformation in that statement I can't even...

Have you tried being useful?

This is all besides the point cause the problem is between me and the exchange. Or am I wrong about that too?

PiKe · 27 Jul 2017 at 13:34

Your SNR margin is way too high, that's why you have a slow sync speed.

Ask for it to be reset.

There, helpful.

ChrisD. · 27 Jul 2017 at 14:08

Plus change ISP if you're in your cooling off period.