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amd RMA is so stupid
- Thread starter gareth170
- Start date
+1 for the OP as far as i'm concerned
You buy something in good faith & expect it to work.
If it doesnt work it goes back & you'd expect a timely response & to be kept upto date on the situation.
If you're informed you'll get it in 2 weeks & it doesnt turn up & you have to keep chasing them, your gonna get miffed... it's as simple as that & that i believe is the OP's point.
You buy something in good faith & expect it to work.
If it doesnt work it goes back & you'd expect a timely response & to be kept upto date on the situation.
If you're informed you'll get it in 2 weeks & it doesnt turn up & you have to keep chasing them, your gonna get miffed... it's as simple as that & that i believe is the OP's point.
Yes yes i would agree with the whole "you buy in good faith" blah blah blah but they have sent a replacement while he is without his good faith cpu. I wish i had these sort of rma problems instead of the gone for a month+ and everything is on hold in regard to that system till the original part or replacement comes back. This is a real good reason why amd should continue what they have doe here and not be like everyone else when it comes to rma's
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.So they confirm there is a problem with the CPU and to shut you up, they fob you off with an inferior part, which they ship randomly & you have to fit & use for an unspecified/ever increasing amount time until they find a replacement for something theyre churning out of a Fab on a daily basis!
and you think thats a good servie & happy to put up with it, no wonder most companies get away with a sh!te RMA service!!!
and with AMD being up sh!t creek without a paddle @ the mo in the desktop processor dept, you'd have though they would try and look after theyre customers that are actually spending their hard earned on what is a high end part!!!
and you think thats a good servie & happy to put up with it, no wonder most companies get away with a sh!te RMA service!!!
and with AMD being up sh!t creek without a paddle @ the mo in the desktop processor dept, you'd have though they would try and look after theyre customers that are actually spending their hard earned on what is a high end part!!!
yes that is my point 100%...
tbh i would understand if my cpu was a old single core chip then yes it would be more difficult to find. but the phenoms have only just been released about 2-3 months, it surely can't be that hard to find stock...
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But orders for retailers will have been backing up for months, i'm sure their manufacturing process prioritises those orders (more money) over your RMA (losing money) it's just the way it is i'm afraid, they'll have spent lots on R&D, promotions, manufacture and their top priority is to re-coup as much profit for the quarter. Not to mention every CPU that goes out to be SOLD counts as an extra digit in their figures.
the above ^^ doesn't make sense really mate because they lossing more money too by senting basicly a backup processors..
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Soldato
- Joined
- 15 Oct 2003
- Posts
- 16,092
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- Chengdu
Been drinking? 
An old Opteron would not lose much/anything compared to the sending out of a new 9850, however, I'd doubt that is the deal.
You're just in a line waiting to be allocated a new CPU for replacement. A CPU that is being sent from overseas. Surprisingly they don't Royal Mail next day guarantee from there...
It's a factor that really should be taken into consideration a bit more* their HQ isn't just down the road.
*It already has been in this topic, but you no doubt don't care as the post didn't agree with your 'i'm suffering here' angle.
An old Opteron would not lose much/anything compared to the sending out of a new 9850, however, I'd doubt that is the deal.
You're just in a line waiting to be allocated a new CPU for replacement. A CPU that is being sent from overseas. Surprisingly they don't Royal Mail next day guarantee from there...
It's a factor that really should be taken into consideration a bit more* their HQ isn't just down the road.
*It already has been in this topic, but you no doubt don't care as the post didn't agree with your 'i'm suffering here' angle.
i see most of you guys don't get my point...
when a company or a business or shop or whatever tells you that you will receive your product within the time they said, you would expect it within that time... right? and if u don't receive it in that time and if the same thing happens again the second time of course u would start getting ****** off....
when a company or a business or shop or whatever tells you that you will receive your product within the time they said, you would expect it within that time... right? and if u don't receive it in that time and if the same thing happens again the second time of course u would start getting ****** off....
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But they dont have any in stock and can't send it to you, they did the next best thing they could, sent you a usable product until they can replace what you are owed. Which is pretty nice tbh.
No amount of whinging is going to magic the stock to you. Having worked with procurement and delivery processes i know exactly how easy it is for this sort of thing to happen.
Not to mention you couldn't even be bothered to find out the retailer and contact them as well.
I cant believe this is still running... Don't you ever give up, be patient, wait and be happy that they have given you a replacement.
End of tbh.
Being honest this thread is a waste of time i could see the point of it when i thought the OP was a little ignorant of how things work but thats not the case anymore. Feel sorry for yourself if you want trust me in the world of components you have been treated quite well and could have been treated a hell of a lot worse given the circumstances.
they knew they didn't have any in stock on the first day they received my faulty cpu. so that why they said i will receive a 9850 replacement within the time they said (2weeks), i would expect it within that time... but that failed which i accepted. so they said wait another week and u will receive it... which fails again then they said wait till end of next week we guarantee u will receive a 9850.. what if that fails?? it'll be hard to believe them again..
i said this before and i say it again. if u think that then why post in it? theres no rule saying u must post...
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Because for a start as i said i thought maybe this was the first time you had rma'd something and didn't realise that you have had quite good service. Many people on here would have loved to have got the level of service you have had when rma'ing stuff and don't get it.
The point of the matter is the mans getting p!ss poor service & you're all sticking up & making excuses for the company responsible (AMD in this case)
The reason we get dire service like this is because of people like you, the ones that bend over & take it.
You lot are the 14 year olds cowering away too scared to say or do anything!!!
For gods sake stand up for yourselves & youre hard earned & make them feel the pain for poor performance, it's the only way theyll change
The reason we get dire service like this is because of people like you, the ones that bend over & take it.
You lot are the 14 year olds cowering away too scared to say or do anything!!!
For gods sake stand up for yourselves & youre hard earned & make them feel the pain for poor performance, it's the only way theyll change
yes it is the first rma i've done... so?
but i'm sure amd does this service with most of they rma's.. it'll be hard to believe that they only did service for me...
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Yeah well recently i had to rma a board back to asus and that took 6 weeks to get sorted with no unsolicited communication from them only replying after i contacted them and no replacement in the meantime thats not unusual for n rma procedure Gareth see why i am saying your experience isn't that bad. CaDlon there is no need to be insulting and acting like a 5 year old and no one puts up with it they just don't care enough to change it and we do not have the power to make them change.
i mean for amd i'm sure they do this service with most of they rma's.. i can't comment on other companys because they are not amd..
also who says this won't take 6-8+weeks? its nearly 4weeks... they already told me 3 times when i will receive it which all 3 times failed..
and yes they only reply to me after i contact them too..
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Appologies for the insult NOI
i'm not acting like a 5yo, i'm expressing my opinion
at the end of the day if you dont think anything can be changed & willing to put up with it then nothing ever will.
but i bet the chances of you buying another Asus product are significantly less after the expirience you've had with there RMA service!
once again NOI
i'm not acting like a 5yo, i'm expressing my opinion
at the end of the day if you dont think anything can be changed & willing to put up with it then nothing ever will.
but i bet the chances of you buying another Asus product are significantly less after the expirience you've had with there RMA service!
once again NOI