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AMD RMA

Martini1991 said:
Try throwing some more volts at the IMC/CPU Northbridge.
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The problem is I've no longer got a board :) I thought I'd get a refund on the APU and wasn't expecting it back. They refused even to restock it at a charge, despite it being in immaculate condition and with the cooler never used.

I've spent so much time trying to get it working - two boards, three sets of RAM, loads of different settings, that I think I'll send it off to AMD, as that's what their tech support said to do. If they find a fault, I'm going to insist on the charges the retailer made be refunded, then I will either get another FM2 board or sell the APU.
 
I raised the RMA about 2 days after the DSR period, as I was initially using 1600MHz RAM and thought it was fine. They flatly refused to refund or restock it (even at a fee), and wouldn't send it back to me until I paid them £20 + VAT.

If AMD finds a fault, then the retailer will be breaking the law by charging me those fees and not refunding them, and given how they've been I wouldn't back down on principle.
 
The A10-6800K is indeed rated to 2400Mhz RAM, no reason why it should not run the memory at that speed.

Sounds like they are fobbing you off with the proverbial "incompatible story"
Did you ask them what RAM they used to test at 2133 Mhz?
 
humbug said:
The A10-6800K is indeed rated to 2400Mhz RAM, no reason why it should not run the memory at that speed.

Sounds like they are fobbing you off with the proverbial "incompatible story"
Did you ask them what RAM they used to test at 2133 Mhz?
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It may be that the memory controller is under performing or something. I exchanged a few emails with AMD tech support on it before raising the warranty RMA. The APU is only guaranteed to 2133MHz, but loads of people run it at 2400MHz fine.

MrMarvelous said:
Thought this would be under DRS with no quibbles?
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I was about two days past the DSR - and I told the company this was because I was testing with a second board, which I'd had to order. They didn't care though, the answer was 'what do you expect us to do with a used part returned to us after the DSR?'.
 
Understandable on their part i'm sorry to say. Saves them getting messed about by potentially unscrupulous buyers.

All I can say is try and contact AMD directly and tell them the situation. If that fails get rid on here or eBay and get another one?
 
MrMarvelous said:
Understandable on their part i'm sorry to say. Saves them getting messed about by potentially unscrupulous buyers.

All I can say is try and contact AMD directly and tell them the situation. If that fails get rid on here or eBay and get another one?
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Well, many companies would offer to take it back within a month if the customer reports a fault. Not sure two days makes a huge difference ultimately.

As I've said, I've already contacted AMD.
 
Martini1991 said:
What's actually wrong with the CPU?
I'd try asking an AMD UK Rep, last time I recall it was -VK-, but that was 2011.
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I'm still floating about and regularly reading - Posted since 2011, that's for sure :P

Just have a lot less time to post these days.

@ Teppic - Feel free to message me through TRUST if you have any troubles, I'll see what I can do.
 
-VK- said:
@ Teppic - Feel free to message me through TRUST if you have any troubles, I'll see what I can do.
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Cheers. I posted it off to the Netherlands address a couple of days ago so I'll wait to see what happens next with the RMA.
 
-VK- said:
Just have a lot less time to post these days.
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Doesn't surprise me, AMD have ramped up since Bulldozers flop.

Still a problem with available AMD products like, Temash has been out in the wild for a little while now, but where's the flipping tablets, I want one >.<

Only just recently have I noticed some Windows 8 touchscreen AMD Trinity based devices too, I've been waiting 6 months for them lol.
 
Normally you'd just deal with the retailer rather than AMD directly though.

They said I'd get an email to say if it passes visual inspection (basically that the pins are straight) and then another email a couple of days later to say if it's found faulty or not, and if faulty they'll send out a new boxed replacement.

I'll post what happens - hopefully I'll know this coming week.
 
It looks like AMD has lost my CPU - sent it 20 days ago and today got a message saying I still need to send it.
 
I sent it by Royal Mail tracked, but that only tracks it until it arrives in the other country - it's confirmed it arrived in the Netherlands.
 
No, that's only for the UK. I sent it by airmail signed for, but I don't know if the Dutch mail service has lost it or AMD, as the tracking doesn't say it's been signed for or not.
 
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