Associate
Thanks, appreciate the up to date info throughout
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***** AMD RX 7900 SERIES AVAILABLE & IN STOCK TODAY FROM 2PM ****(BACK ORDER UPDATES WITHIN THIS THREAD)*
Associate
So I feel like I'm getting trolled now..
- You have got a card, order accepted
- You have got a card, purchase confirmation
- 4 hours later, you haven't got a card, we'll email tomorrow
- tomorrow - we've got hold of more stock, you may have a card depending how early you ordered
- You have got a card 21st out of 40 to 50 - they arrive at OC next Tuesday 20th
- Tuesday midday- not there
- Wednesday midday - not there
- Wednesday afternoon - they've arrived
- .....We will only get some in the post in the next 4 hours
- 7:10 no shipping confirmation email - have they all been sent as yet?
- That's Christmas now shafted - a pc with no card.
Caporegime
After having read that, I do sympathise. These past few days have been your personal 'nam'. Stay strong my man!
Associate
That's where I'm at, but it's clear from the thread that it's not for lack of trying on OC's end. We were never guaranteed Christmas (once the oversell was realised) just given the best info available at the time.
I do empathize with you tho, it's been a rollercoaster!
I'm gonna try to pick up something low end for now that I can sell on in a few months hopefully without losing too much cash on that, then xtx's should hopefully be readily available.
Honestly, if you take a look at it. OC have said we messed up. We can Cancel your order and refund you. At least you was kept in the loop. And at the end you will be having a card rather than no card. I’m still waiting for the sapphire 7900xtx was one of the highest in queue also. And doesn’t look like they can get any soon. But happy to wait. At least your got a card ready to be shipped anytime soon. Look at the positives.
Associate
People were waiting in queues for 3080s for 12-months. I think people need to have some patience. Gary Barlow will turn up at your house and sing it to you if you like! In reality these cards were january-february 2023 launch in any numbers. People that have got their cards in December I've had early access as far as I'm concerned.
Caporegime
I hear Gary Glitter might be available soon.
Associate
I don't think it's quite fair to label people as impatient here, we didn't sign up for a queue, we were informed after purchase that the card were oversold. (understandably)
With Christmas coming up as well there will be a lot of ppl trying to make plans/backups for presents, or simply having a rare bit of time off, so I don't think its unreasonable to (nicely!) ask the questions.
As good as OC's communication has been the situation has still been a disappointment and generally people have been pretty understanding as far as I can see.
Soldato
What's your thoughts on the MBA 7900 XT?
Hi there
As an update the warehouse did not manage to get any of the Powercolor 7900 XTX shipped, except for one, they simply arrived too late in the day unfortunately, the remaining and all back orders will ship tomorrow.
Apologies but it is why I put today/tomorrow as the warehouse were insanely busy.
As I've posted several times were at the mercy of couriers, UPS nearly failed to deliver today and had rescheduled for tomorrow but by some miracle they turned up mid afternoon.
So once again apologies but a pre Christmas delivery has at no point been guaranteed, we were able to get the cards to ourselves sooner than expected, the rest should ship tomorrow which I guess means there is a chance DPD *MIGHT* deliver the item before Christmas but is not guaranteed due the fact DPD are struggling.
As an update the warehouse did not manage to get any of the Powercolor 7900 XTX shipped, except for one, they simply arrived too late in the day unfortunately, the remaining and all back orders will ship tomorrow.
Apologies but it is why I put today/tomorrow as the warehouse were insanely busy.
As I've posted several times were at the mercy of couriers, UPS nearly failed to deliver today and had rescheduled for tomorrow but by some miracle they turned up mid afternoon.
So once again apologies but a pre Christmas delivery has at no point been guaranteed, we were able to get the cards to ourselves sooner than expected, the rest should ship tomorrow which I guess means there is a chance DPD *MIGHT* deliver the item before Christmas but is not guaranteed due the fact DPD are struggling.
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So.its my 2nd post after your page crashed
as I probably give 2 much..I learned my lesson and will save txt msg
You are called a professionals
I belive ..
And I see you working hard to deliver ..
But....
You asked me to pay instantly..which I did with "promise " .."in stock" - which you promise!
And where we are 10 days late I've got email -sorry boss but we haven't got stock.. like there is no responsibility for what you promise?!?!
So I can open any business and promise whatever and worst case scenario is refund..really?? Where is reputations?
Where is respect for all people who wanted to deliver on launch review s ? Or even get something first ...now you just send email to spam that you oversold .. sad world we living now .. professional promise means nothing..sad ..
I hate nvidia what they did to gpu marketing..
I hate all this mess
But guys you failed me as a customer and you did nothing to compensate that. SAD
as I probably give 2 much..I learned my lesson and will save txt msg
You are called a professionals
I belive ..
And I see you working hard to deliver ..
But....
You asked me to pay instantly..which I did with "promise " .."in stock" - which you promise!
And where we are 10 days late I've got email -sorry boss but we haven't got stock.. like there is no responsibility for what you promise?!?!
So I can open any business and promise whatever and worst case scenario is refund..really?? Where is reputations?
Where is respect for all people who wanted to deliver on launch review s ? Or even get something first ...now you just send email to spam that you oversold .. sad world we living now .. professional promise means nothing..sad ..
I hate nvidia what they did to gpu marketing..
I hate all this mess
But guys you failed me as a customer and you did nothing to compensate that. SAD
To be fair man, from what I’ve seen - Gibbo has gone above and beyond to try to help people get their cards.
If they don’t physically have the card, they can’t magic it out of thin air. I appreciate this would be frustrating, but sometimes things happen. I’m sure they will resolve it for you as soon as they can. I’ve been buying from OCUK for over 20 years, and they’ve always helped me out if there was ever a problem.
First of all what compensation is due? Yourself and several hundred people all at the same time ordered a product where the demand exceeded supply. The product was limited supply and was not available anywhere worldwide.
Customers were all informed within 24hrs and a refund made available to those who requested it, but the option to wait was offered as I went and pushed AMD hard for more stock, which they have helped greatly with and many back orders have been fulfilled now, and more will continue to do so until they are all fulfilled.
Plus I’ve already stated if we can’t fulfill them a FREE upgrade will be given to a better design card but a refund for those unwilling to wait has and is always available.
We have and will further improve our website to prevent over selling but in all fairness I feel like I’ve gone above and beyond to keep customers informed and to help where I can both during work hours and out of work hours.
I feel I’ve done far more than any competitor would, the fact I’m replying to you past 11pm is proof of that.
If your so unhappy with us then I ask why have you not requested a refund considering you can do so anytime and it was offered.
Alternatively be patient as I will ensure all orders are fulfilled and that is a promise.
There will be no compensation though as you the customer has chosen to wait, no one is making you, the option for refund is available and always has been.
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So you now decide to attack me ..person who decide to spen over 1k in your company 10 days ago in full trust you deliver as I ddidn't Know you can oversell something in internet shop as I Don't have one ..Great 1 Gibbo ! great customer service.. I am not you enemy I am your customer. Who pay 1k for graphics card ..and for me its a great amount of money as probably for many of us in this forum..
and tbh i was full of great hope was watching you posts and " all upsold " people of work -not rich kids - gonna get looked after by company i grow up with.. ocuk ..i miss it
so now i am bad as i not happy .. common Gibbo
if ill take mone to repair your car and delay it for next 10 days without replacing it you gonna like if ?
regards
d.n I am 1k and 10 days
and tbh i was full of great hope was watching you posts and " all upsold " people of work -not rich kids - gonna get looked after by company i grow up with.. ocuk ..i miss it
so now i am bad as i not happy .. common Gibbo
if ill take mone to repair your car and delay it for next 10 days without replacing it you gonna like if ?
regards
d.n I am 1k and 10 days
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January and the refund option was and is always there.
Which card did you order and what is your order number please?
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And I am seriously in it I've spend 1k for gpu w..ive never imagin it possible before
for years I've belive you cannot buy something in internet which is "in stock " and than wait for pre order..maybe I am old-school..sorry ..I love ocuk..but you guys need to get a grip with 1k buyers as I didn't buy thermal paste..its 1k Buy be serious..I respect you 4 all efforts but its not me and all average gamers who created that situation
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January and the refund option was and is always there.
Which card did you order and what is your Y
N
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January an
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January and the refund option was and is always there.
Which card did you order and what is your order number please?
d the refund option was and is always there.
Which card did you order and what is your order number please?
order number please?
Hi .. Gibbo
My order is
6482773
please advise as I didn't get any advise what to do ..its 1k of my savings and no idea when I get it materialised..feeling blind.
kindly regards K.
for years I've belive you cannot buy something in internet which is "in stock " and than wait for pre order..maybe I am old-school..sorry ..I love ocuk..but you guys need to get a grip with 1k buyers as I didn't buy thermal paste..its 1k Buy be serious..I respect you 4 all efforts but its not me and all average gamers who created that situation
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January and the refund option was and is always there.
Which card did you order and what is your Y
N
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January an
I’ve had delays of upto months for a car repair, a brand new one at that that cost huge money to me at the time, was I happy nope not ideally but I understand the reasons for the delay which was waiting on parts and no amounts of screaming or toys out the pram would have resulted in getting my car sooner. They explained the issue and it was out of their control. I could have rejected the car but I knew once the part arrived it would be fixed and so I made the decision to accept and wait for the car to be repaired.
I’m not attacking you I’m showing the actions of myself and OcUK, you have made the decision to wait, you had the information within 24hrs of launch and you made the decision of what you wish to do. You yourself admit you’ve been following this thread so your well informed.
You state we’re not professional and as a business we should not be a friendly association club but I’ll argue and say it is exactly that which sets OcUK apart from any competitor we go that extra mile and try to provide a level of personal service.
I know for a fact that the very huge competitor aka rain forest also over sold on some XT cards and there approach is very different they simply automatically cancel your order and issue a refund 24-48hr later.
At OcUK we don’t just use this faceless approach we use the forums for a very personal level of communication and email was sent offering options to customers, wait, alternate card or a refund, we like to provide options and not just do a blanket automatic cancel and refund, but maybe the latter is what we should do?
At no point did we promise a pre Christmas delivery and suggested most orders would be fulfilled in January and the refund option was and is always there.
Which card did you order and what is your order number please?
d the refund option was and is always there.
Which card did you order and what is your order number please?
order number please?
Hi .. Gibbo
My order is
6482773
please advise as I didn't get any advise what to do ..its 1k of my savings and no idea when I get it materialised..feeling blind.
kindly regards K.