AMD RYZEN 5000 SERIES 5950X, 5900X, 5800X & 5600X NOW ONLINE AT OcUK!!

snebbeg said:
i would hope they put you one aside as they took your money I'm assuming
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kratosmr said:
I am hoping they do this too as I have a cooler on order with my CPU.
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No unfortunately that won’t be the case. The way OCUK’s system works, they’ll hold your whole order back until both items are simultaneously in stock...

So if they get 1 item in but the other isn’t in stock, they’ll allocate that in stock to another order. So you end up waiting for stock over and over til both are in together. And if they’re both hard to source parts, you’ve got no chance.

It’s ridiculous and has miffed off a LOT of customers over the years. It’s caught me out in the past, and my friend in the last week waiting on the LG monitor.

If you ask OcUK they’ll probably suggest separating the orders. Then you’ll no doubt be back of the queue on 1 item at least again, unless they manually sort that out.
 
I suppose I'll have to clean out my pc build as it has been sitting there doing nothing for 3 months now and I want to make sure everything is connected properly for the first boot up when the cpu finally gets here (this weekend fingers crossed) I am getting butterflies in anticipation of the first start up :D
 
Sparx said:
No unfortunately that won’t be the case. The way OCUK’s system works, they’ll hold your whole order back until both items are simultaneously in stock...

So if they get 1 item in but the other isn’t in stock, they’ll allocate that in stock to another order. So you end up waiting for stock over and over til both are in together. And if they’re both hard to source parts, you’ve got no chance.

It’s ridiculous and has miffed off a LOT of customers over the years. It’s caught me out in the past, and my friend in the last week waiting on the LG monitor.

If you ask OcUK they’ll probably suggest separating the orders. Then you’ll no doubt be back of the queue on 1 item at least again, unless they manually sort that out.
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That's just stupid.
 
Sparx said:
No unfortunately that won’t be the case. The way OCUK’s system works, they’ll hold your whole order back until both items are simultaneously in stock...

So if they get 1 item in but the other isn’t in stock, they’ll allocate that in stock to another order. So you end up waiting for stock over and over til both are in together. And if they’re both hard to source parts, you’ve got no chance.

It’s ridiculous and has miffed off a LOT of customers over the years. It’s caught me out in the past, and my friend in the last week waiting on the LG monitor.

If you ask OcUK they’ll probably suggest separating the orders. Then you’ll no doubt be back of the queue on 1 item at least again, unless they manually sort that out.
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Been burned by this myself in the past. Always raise separate orders now if anything out of stock
 
ShaolinPunk said:
This is the kind of toxic behaviour & attitude that makes me want to shop elsewhere..

Really sorry bud, that's absolutely appalling!
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An update, they said they had refunded me (they haven't) and I told them and they basically fobbed me off and told me to tell my bank to get a charge back. I was about to buy a 3090 from them too as they had some in stock last week but I think I'll take my business elsewhere from now on
 
Sparx said:
No unfortunately that won’t be the case. The way OCUK’s system works, they’ll hold your whole order back until both items are simultaneously in stock...

So if they get 1 item in but the other isn’t in stock, they’ll allocate that in stock to another order. So you end up waiting for stock over and over til both are in together. And if they’re both hard to source parts, you’ve got no chance.

It’s ridiculous and has miffed off a LOT of customers over the years. It’s caught me out in the past, and my friend in the last week waiting on the LG monitor.

If you ask OcUK they’ll probably suggest separating the orders. Then you’ll no doubt be back of the queue on 1 item at least again, unless they manually sort that out.
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Given I've got a Lian-Li Lancool on order with this too...
Absolutely incredible. It seems a waste to cancel this entire order for the sake of a case but it seems if I don't I'm going to be in an endless cycle. I'll make a forum thread in the support section and see what's said. Cheers for the heads up.
 
Suica said:
Given I've got a Lian-Li Lancool on order with this too...
Absolutely incredible. It seems a waste to cancel this entire order for the sake of a case but it seems if I don't I'm going to be in an endless cycle. I'll make a forum thread in the support section and see what's said. Cheers for the heads up.
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If it helps I cancelled the cooler so only have the CPU outstanding now. They confirmed items are not put aside as well.
 
Whose cpu is that? I think I know.
Its owner is quite sad though.
It really is a tale of woe,
I watch him frown. I cry hello.

The cpu is small, powerful and
has promises to keep,
Until then he shall not sleep.
He lies in bed with ducts that weep.

He rises from his bitter bed,
With thoughts of sadness in his head,
Facing the day with never ending dread
When will my cpu be posted!
 
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