AMD X570 Hardware has changed

Johnny2993 · 22 Apr 2020 at 10:58

Hi Overclockers!

Now I am in desperate need of your help, I keep having this issue with my pc (See links at the bottom). Every week or so my PC will get stuck in a loop where it thinks there is new hardware in my machine even though nothing has changed. This will loop for a while before I can get it to boot, entering the bios will show even more strangeness for example detecting both 8gb sticks but only displaying a total of 8gb RAM or detecting a single stick but showing a total of 16gb. Now this will happen with XMP enabled or disabled.

So far, the trouble shooting I have done is send my Motherboard, RAM, and CPU to be tested; they call came back with no issues found (Motherboard and RAM tested by Overclockers, CPU Tested by Scan Computers). My GPU has been used in an Intel system and has zero issues, so I suspect this is not causing any issues. I also purchased a PSU tester to make sure that does not have any issues, again that is fine. I have also tried changing CMOS battery (though it was the one from my old i7 build so quite an old one) but the problem still persists.

Please see the two-video links to show the issues and the imgur album, please I will happily take any advice right now.

PC Specs 

AMD 3900x Stock 

MSI MEG X570 ACE 

AMD 5700xt Red Devil

16gb (2x8gb) 3600Mhz Corsair Vengeance (Ryzen Tuned) 

EVGA GQ 850w 

1tg Sandisk SSD

1tb Seagate HDD

2x 500gb WD HDD

 

https://www.youtube.com/watch?v=Ne9OvXc6M2w

https://www.youtube.com/watch?v=LhxdT3_U0-E

https://imgur.com/a/EUzVXwq

Johnny2993 · 22 Apr 2020 at 11:12

@orbitalwalsh
I am running the latest bios, this issue happened before and after I updated it.

I have ordered a brand new cmos battery which should arrive today, to see if that works. But Honeslty need a second opinion on what could be causing this.

Johnny2993 · 22 Apr 2020 at 17:39

@Jamin280672 I will have a look at that, I had a new CMOS battery arrive today and it managed to boot to bios and save the settings first time without any errors, I will keep this post updated though with any changes as this has happened before it appears to be working then will break after a few days.

Johnny2993 · 22 Apr 2020 at 17:54

Jamin280672 said:
another thing I noticed in your 12min vid, your GPU, although you have 2 power cables going into it, are those just extensions or are they 2 separate power cables from the PSU ? AMD cards for some reason dont like running power off 1 cable to two plugs, lots of people have strange problems doing that, make sure you are using 2 separate power connectors from the PSU.

They are two extensions cables connected to two separate power-cables, they are new though this problem pre-dates the cables. I did it out of habit but thank you for the advice!

Johnny2993 · 22 Apr 2020 at 18:01

Saltcreek said:
Disabling the "detect new hardware" should solve the issue for a time but eventually it will get worse. I am trying to remember where you find it in the MSI bios, I believe you have to enable advanced mode or something to access the menu.

By the way, this problem you are experiencing is not only a MSI problem, there have been other people reporting the same issue with other manufactures and all of them are on the x570 platform. All I can tell you is that in my experience the problem will eventually get worse to the point that it will happen every boot.

Definitely noted, I purchased it through Overclockers and spoke to them today. So if it happens again they can sort something out.

Johnny2993 · 22 Apr 2020 at 18:13

Jamin280672 said:
Yes its in the OC menu, first change the top selection option to expert mode and then it will appear close to the bottom.

Also something else ive noticed is you are in CSM mode, if your boot drive with windows on it is in a UEFI partition mode, the PC wont boot, it will throw you back into the bios, kind of like its doing, however, I also noticed that you have all 4 of your SATA drives enabled as boot devices, so go into the boot menu, and disable all drives except the one that actually has Windows on it, this will speed up the post process to as it wont have to scan all the drives for a boot partition.

So interestingly I just gave this a go, shut down my PC. Turned it back on and got the hardware change notice again, went into bios and everything was exactly the same so I applied your settings as adviced. Rebooted and went straight into windows.

Saltcreek said:
Aye, I did the same but on top of 2 bad motherboards I had some bad luck with other hardware too. OC and I played shipping tag for a while but we eventually got all the bad hardware out. What ****** me off the most was after OC agreed to replace the motherboard the new one they sent me was DOA (not OC fault). I spent about 2-3 months troubleshooting/replacing to get a working system.

That does not sound fun, hopefully if I have to resort to that it doesn't take months to resolve. But hopefully it helps I have documented exactly whats going on so fingers crossed!

Johnny2993 · 22 Apr 2020 at 18:17

Jamin280672 said:
LOL and I just did you a video of my settings to try and help you out, I was just about to upload it to youtube.........how rude lol

Glad its working mate.

Haha, you're instructions were so clear and easy pal!
Again I will keep this forum updated if anything changes! Thank you for the tips

Johnny2993 · 22 Apr 2020 at 18:32

Vince said:
Power supply new or from the old build. Ive had weird issues like this with a failing supply before.

Technically its from the old build but its only around a year old.

Johnny2993 · 22 Apr 2020 at 22:37

Just an update, so machine has been going okay. I launched Doom and the entire PC shutdown then came back-on

*Edit
I've also re-checked my Powersupply voltages via a tester I have, uploaded the results to imgur.

-12V = 12.1
+12V2 = 11.8
5VSB = 5.0
+5V = 4.9
+12V1 = 11.8
+3.3V = 3.3
PG = 300MS

Johnny2993 · 23 Apr 2020 at 10:20

Jamin280672 said:
This might help a little, just to give you some idea: https://youtu.be/3WXPjcu6sZ4

You might also want to try unplugging all of those sata drives except your boot drive and then try your game, back to basics, minimal devices to rule out one of those being at fault.

The video link is private

I am doing that today, testing the pc with no drives then one drive at a time.

Johnny2993 · 23 Apr 2020 at 14:22

Jamin280672 said:
Sorry, ive just made it public

Thank you

I spoke with Overclockers this morning and they suggested testing my HDDs, currently doing that then I will go through and match your bios settings.

Thank you so much for helping!

Johnny2993 · 23 Apr 2020 at 16:27

Saltcreek said:
I am still of the opinion that your motherboard is faulty, I watched your long video and I experienced exactly what you went through. You can disable detect new hardware on boot but that is just masking the problem and eventually something else will go wrong. I had one additional problem to my setup in that I would occasionally get 3 long beeps with is a memory capability problem. I take it if you set your ram to 3600 it resets back 2666 every time?

No, most of the time if this error appears while XMP is enabled it will stick with that speed, even if you select "Load Defaults". Today I have been testing with one HDD at a time and even though I keep shutting it down or restarting I can't seem to get the error to appear. I have re-enabled the memory change check on boot.

Johnny2993 · 23 Apr 2020 at 19:54

Jamin280672 said:
So are you saying that one hard drive at a time is working fine ? you are trying different sata ports I take it to narrow out an sata port problem.

If its only happening with all drives connected then id say it very well could be the PSU, or a hard drive.

Well I am still working that bit out, today I've tried all drives but just one at a time (no issues) then I tried two drives (no issues), all three drives back then the issue resumed, removed all drives then got the 0D error, few more times with the 0D then connected two drives then it worked again?

Johnny2993 · 23 Apr 2020 at 20:28

Jamin280672 said:
Sorry to be a pain, but when you try 1 drive, ie your boot drive, if it boots perfectly fine plugged into sata 1, shut down, and move the sata cable to the sata 2 port, try again, if all is good, shut down again, and move the cable to sata 3 port, keep doing that for all 4 ports, if its all good, then it will be one of your drives causing the problems, if it fails at any point, then it very may be the sata port / trace.

According to Overclockers support they said to try it out, its hard to tell whether it was the problem as even with all drives removed it error-ed, I've re-flashed my bios and applied the settings you shared in the video. Currently has two HDDs connected and my boot SSD. Honestly not sure how long it will work though

Johnny2993 · 23 Apr 2020 at 21:15

Jamin280672 said:
Id be careful flashing the bios with a fault though, it could do more damage than good, especially if its a ram or cpu fault, its could write bad data to the bios.

However on another note, im using bios version v16, I have tried the later 2, but ive found v16 is the best so far, I seem to get slow post times again with v18 which is something they fixed in v16.

I was cautious though I felt at least refreshing the bios could determine whether it was that casuing the issues

Johnny2993 · 24 Apr 2020 at 12:10

@Jamin280672 @Saltcreek Just to let you both know I spoke with Overclockers this morning and the board is being replaced with an ROG Strix board, hopefully this resolves all of my issues.