Another ebay dilemma

Soldato
Joined
1 Mar 2003
Posts
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Location
Cotham, Bristol
Hello folks, just sold the following item

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=6892275607&sspagename=ADME:L:RTQ:UK:1

I received the payment pretty quickly, but haven't actually sent it yet. First message I got was from him saying could I send it to a certain address.

Now this morning i've got the following

"hi sorry to do this but can you please not send the item as my account was hacked and the bid was not from me so if you could just refund the money via pay pal and not send the item that would be great"

I've never had this happen before? Is this really my problem? Surely he's still obligated to complete the transactionas am I?
 
His account was hacked. You got a choice:

Cut your losses, refund him the money (it's no skin off your nose) and just re-list.

Or be awarkward and demand that he honours the transaction.

I'd do #1. He may be lying because he bid by mistake, or he may be telling the truth. Hardly worth the hastle though. In the time it takes to argue with him, you could have re-listed it and sold it.
 
you should've been provided with this guy's details by ebay. if there's a phone number, call it and check with the person that answers. personally, i'd add his to your blocked bidders list and relist/refund.
 
I'd refund him. His feedback is OK, so he's not a serial offender (if he's not telling the truth) and deserves the benefit of the doubt. Besides, you'll easily sell the memory if you relist it so it won't be too much hassle for you.
 
Longbow said:
It's his fault it was hacked (if it actually was).

I say keep the money and just send the sticks like normal.

it's exactly that attitude that makes ebay such an untrustworthy place to deal. i guess it just depends on what type of person you are. if his account was hacked, regardless of whether it's his fault or not, he deserves the benefit of the doubt...and any decent person would give it to him.

if you send those sticks, i'd put money on the fact that he'll neg you, and it's not worth it when you could avoid it so easily.
 
Refund him. It's no big deal tbh and that is the kinder thing to do. As above, sending them would probably make him give you some negative feedback, so just do what he asks.
 
Easy thing to do to find out if he's genuine is to politely advise him that you're just about to contact eBay to let them know about a possible hacked account. Make it sound like you're doing him a favour, and see how he reacts. If his response is along the lines of..."Err...hmmmm.....there's really no need for that, but thank you for trying to help" then it's odds-on that he's fibbing.
 
Sounds like he is pulling a fast one. Why would someone go through the hassle of hacking an ebay account AND a paypal account...to buy some 11 quid twinmoss? lol. Tell him you have sent ebay a question, regarding his account being hacked, see *** his reply is.
 
daveyj27 said:
Easy thing to do to find out if he's genuine is to politely advise him that you're just about to contact eBay to let them know about a possible hacked account. Make it sound like you're doing him a favour, and see how he reacts. If his response is along the lines of..."Err...hmmmm.....there's really no need for that, but thank you for trying to help" then it's odds-on that he's fibbing.

Thats a clever thing to do actually, do it by phone call though as that will put pressure on him, if he has nothing to hide than it will go smoothly. (Make it a firendly call though.)
 
Hmmm.

Tricky situation if an account was hacked here (Overclockers), the person whose account was hacked would be responsible thus its all about the manner in how the person contacted you explaining what happened, so I guess you did the right thing.
 
I call BS.

Hacked? Yea right, if somebody hacked an ebay account they'd bid on a lot worse than an 11 quid stick of ram. He bought it, decided he didnt want it, and he's now found a convenient excuse.
 
As you've refunded him (probablythe right thing to do) I'd leave feedback along the lines of 'Won my auction, but apparently this account has been hacked. Beware!' - he can't complain as you are doing him a favour!
 
jonahall said:
As you've refunded him (probablythe right thing to do) I'd leave feedback along the lines of 'Won my auction, but apparently this account has been hacked. Beware!' - he can't complain as you are doing him a favour!

I agree completely.
 
He's BSing. Look at his feedback - he's bought loads of PC-related items - a PSU, games, an anti-static wrist strap... pretty likely that it's the same guy and he just doesn't want it any more.
 
jonahall said:
As you've refunded him (probablythe right thing to do) I'd leave feedback along the lines of 'Won my auction, but apparently this account has been hacked. Beware!' - he can't complain as you are doing him a favour!

Try - 'Won my auction, but apparently this account had at the time been hacked. Beware!' - he can't complain as you are doing him a favour!

;)
 
PaulStat said:
Hello folks, just sold the following item

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=6892275607&sspagename=ADME:L:RTQ:UK:1

I received the payment pretty quickly, but haven't actually sent it yet. First message I got was from him saying could I send it to a certain address.

Now this morning i've got the following

"hi sorry to do this but can you please not send the item as my account was hacked and the bid was not from me so if you could just refund the money via pay pal and not send the item that would be great"

I've never had this happen before? Is this really my problem? Surely he's still obligated to complete the transactionas am I?

This sounds dodgie, if his account was hacked how he get back into his account?. Ring the customer up to speak to him see if it really happened. If he says over the phone to confirm this then its ok it sounds geniuine but any1 could just send an item and ask for a refund and the delivery will still get there.
 
Sic said:
it's exactly that attitude that makes ebay such an untrustworthy place to deal. i guess it just depends on what type of person you are. if his account was hacked, regardless of whether it's his fault or not, he deserves the benefit of the doubt...and any decent person would give it to him.

if you send those sticks, i'd put money on the fact that he'll neg you, and it's not worth it when you could avoid it so easily.
No, it's people who reject items/don't pay that make ebay "untrustworthy".

As Fox said, it's BS. Once the bid ends, it's done, you can't back out later on when you don't want it.
 
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