Any Swissvax users? Interesting read!
- Thread starter haaammit
- Start date
What's the fuss about? This goes on all the time in all industries! This product is obviously made by a chemicals producer and Swissvax, amongst others (Colourlock being one of them, or maybe that's just the unbranded stuff) buy it branded up for them. There's nothing illegal gone on here and the only thing they've actually done wrong is shipped the customer something different to what was ordered. I will accept, however, that the email received from Swissvax is outrageous and they should be held up for that (but again, it's nothing illegal).
I've never used their products, too expensive and never really saw anything above your most common brands, dodo juice, chemical guys, etc.
That response though...legal action threats to a concerned customer, they've just obliterated a mass amount of sales.
That response though...legal action threats to a concerned customer, they've just obliterated a mass amount of sales.
Caporegime
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The first email says that they have mistakenly shipped the wrong product and that theirs is a different product made themselves in Switzerland - which is clearly untrue. Then they threaten legal action action against the customer for posting about it.
The fuss is about lying to and threatening a customer.
The actual practice of rebranding isn't the problem.
The fuss is because they've seemingly lied to him by saying the product was a different one that they use in testing and shouldn't have been sent out, when it looks pretty obvious that isn't the case, and when he's questioned it they have threatened him with legal action.
Soldato
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This doesn't surprise me. A former Swissvax representative and one of the country's top detailers was training me in paint correction and once told me all about their business strategy. It's a complete scam.
I see the Detailing World thread got locked surprise surprise. The detailing industry as a whole is rather incestual it seems.
The response from Swissvax threatening to deploy their legal team is shocking, I wonder how much damage this will do them now? These companies never learn.
The response from Swissvax threatening to deploy their legal team is shocking, I wonder how much damage this will do them now? These companies never learn.
If you ask me this just shows the stupidity of people who pay over the odds for some brand name when they are in fact nothing special or any better than a product 10x less the price.
He should have just stuck with Gliptone for £8 which does a brilliant job.
He should have just stuck with Gliptone for £8 which does a brilliant job.
Also I don't get what the con is, companies do this all the time, rebrand generic products to their brand name and sell it on. There is a market out there for fools who will want to pay extra for a brand name so its their prerogative, only mistake they made was forgetting to put their brand name on it, had they done so that guy would have been singing praises about how its the best leather cleaner in the world because he payed £85 for it! 
If you ask me this just shows the stupidity of people who pay over the odds for some brand name when they are in fact nothing special or any better than a product 10x less the price.
He should have just stuck with Gliptone for £8 which does a brilliant job.
the guy is not stupid for using swissvax. he bought the product because its a good product.
He should have just stuck with Gliptone for £8 which does a brilliant job.
Used it for a year, pile of turd. After a year used AS leather cleaner and the amount of dirt that came off was ridiculous.
I've used Gliptone for years and it works brilliantly. Perhaps you aren't using it correctly? Or maybe it just doesn't cost enough...
He clearly is stupid, he payed £85 for a product that costs a couple of quid to make, (a bloody cleaning product for a damn leather seat), thinking its a super special chemical just because it costs £85 when infact they are just a rebrand of a cheaper chemical product. It's the height of delusional-ism.
You clearly did not use it properly. There is very little no difference between most cleaners, they just want you to buy into the brand so that you keep spending obscene amounts of money on something that is in reality a simple product for a very simple job. The whole detailing world has become a farce with a saturated market full of the same products, these companies are cashing in well on the fad.
omg are you delusional? the guy didn't know it was a different product. that's the point in this thread.
and you have missed my point entirely.
If you are stupid enough to pay £85 for a bloody leather cleaner because of some fancy brand name then you deserve to get ripped off.
Wait a minute, people buy branded items all the time... doesn't mean they're stupid. People have preferences, some choose to spend more. If they can afford it, I don't see the issue.
edit: no-one wants to get blatantly ripped. If the product had come with the right label, he wouldn't have had an issue.
edit: no-one wants to get blatantly ripped. If the product had come with the right label, he wouldn't have had an issue.
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Wait a minute, people buy branded items all the time... doesn't mean they're stupid. People have preferences, some choose to spend more. If they can afford it, I don't see the issue.
edit: no-one wants to get blatantly ripped. If the product had come with the right label, he wouldn't have had an issue.
Yes of course, but paying £85 for a cleaning product? Your last sentence sums up why companies like that can get away with it. The fact that everything would have been fine had the fancier brand label been on says it all, so why is that person moaning as he still got the same product?!
I think most people probably knew this.
Its like the supermarket own brand items. They might have their own exclusive growers for certain vegetables, but they won't have everything with their label made for them as an exclusive.
Quite a lot of supermarket own brand stuff is just the same stuff with a different sticker on it, including the smaller places like aldi. We've shopped at Tesco, Sainsburys, Morrisons, Asda & Aldi and you can tell the stuff that tastes the same if you buy it enough. The only difference is that the stuff at aldi has a different label on it and half the price.
The reaction is because everybody knows Swissvax are one of the best known detailing companies for selling very expensive "luxury" detailing goods and this find appears to imply that not all of their products are made exclusively for them, something their advertising completely contradicts. Even the customer service response tells you something, re-assuring the customer that this product is hand made in Switzerland at the swissvax factory.