Anybody ever complained to a company...

Pea0n said:
Me and two friends went to Harvester and spent the princely sum of £4.95 each. We made a complaint and managed to get around £170 of free food out of it.

Owned.

- Pea0n
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I'm sure you were, at least by the people who handled and made your food after you complained ;)

Never eat in a place after you complain.
 
Lord-Jaffa said:
I'm sure you were, at least by the people who handled and made your food after you complained ;)

Never eat in a place after you complain.
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Sell the vouchers on the auction site = Free food + Free monies :)

paradigm said:
I won't, don't worry. How anyone can happily "eat" a pot noodle is beyond me, but then I guess you cannot buy taste.
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I'm with you on that one brother... ick!
 
I phoned up enquiring about the proper contents of what i was supposed to have. Apparently i didnt so they sent me a new item. New item was exactly the same and they were wrong i did have the correct contents. ha.
 
Maccy said:
Do Kit Kats count?

If so, I contacted Nestle last week merely asking if some Kit Kats in the multipacks were supposed to be solid chocolate with no biscuit filling. I received a very prompt reply informing me the process of how they made Kit Kats and then they offered to send me a 'gesture of goodwill' :)

Had to provide packaging info and now awaiting for my Kit Kats!
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The Kit Kats they send you will give you AIDS.

Fact.
 
Caffe Nero, sneakily raised their prices back up to pre vat prices, i complained saying did they think we would not notice. and got a weeks worth of free coffee vouchers

also RMA'ed my 8800 and got sent a 280GTX
 
I complained just now wanna see? Of course you do!

Very upset is a few words to describe my feelings with ----- -----.

Yup as you can see this item was supposed to be delivered to my house today Sat 7th March, as well, I paid for Saturday delivery service. But maybe your staff at Norwich was completely oblivious and forgot about mine.

Worse still Norwich is but a 35 minute drive from my house which just really cheeses me off that I wasted my time today stuck in the house staring at my front door for hours for a parcel that would never arrive.

But thank you ----- ----- thanks to your excellent service my Saturday was ruined.

If your company can't fulfill its service on Saturdays I suggest you remove it. Oh I won't bother continuing to complain, their are paragraphs up to paragraphs already available all over the Internet, check "---- Farce".

I just hope Postcomm take notice before other people like myself get suckered into thinking your company can actually offer the service people pay good money for.

Oh and one last point, Your tracking service offered on this very website for the better word sucks, what does "In Progress" mean? Its bloody 9.30PM is a red van going to be knocking on my door soon? Its so stupidly vague, what does it mean? Does it mean "Goods loaded onto van" See that works its more telling then "In Progress" what is our first language in UK logistics binary or something? Or is it goods at depot, Which consequently is a royal pain in the backside to find a telephone number for. Which even with the mighty powers of Google your be hard pressed to find.
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You might of guessed it Parcel Force is the culprit :)
 
I used to get those yoghurts, with the toy in the little side compartment, and one came without one. My mum wrote them a letter, and they sent me like 50 of the toys. :P I was happy.
 
Gackt said:
I used to get those yoghurts, with the toy in the little side compartment, and one came without one. My mum wrote them a letter, and they sent me like 50 of the toys. :P I was happy.
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Onken yoghurts? They rocked :cool:

I bought a box of corn flakes and one cornflake appeared to have a rat poo attached to it. We wrote to Kelloggs to complain however it turned out to be a burnt corn flake. We got vouchers for 10 free boxes of corn flakes *edit*
 
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I got a free bottle of champagne out of natwest a few years back as i pointed out that the £300 cheque i deposited added £600 into my account.

Was quite funny really, i spoke to a lady in branch about it and she repeatedly told me that i was wrong, that their system doesn't allow for mistakes and that i must have read it wrong on the cheque.

5 days later a £30 bottle of lanson arrived...score.
 
Meatball said:
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Onken yoghurts? They rocked :cool:

I bought a box of corn flakes and one cornflake appeared to have a rat poo attached to it. We wrote to Kelloggs to complain however it turned out to be a burnt corn flake. We got 10 free boxes of cornflakes vouchers :D.
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You got ten BOXES of vouchers?? loool :D

I remember one time when I was in Cafe Nero. I was there with a group of people and we had quite a big order. Anyway, one of the drinks we bought was clearly mouldy (pre-packaged milkshake thing) and we made a massive fuss. They promptly replaced it and couldn't stop apologising. So we took our drinks and made our way to the table. After all was finished, and on the way out, one of the guys I was with said to me quietly...'that was the cheapest coffee I've ever had'. I replied 'oh...how come?'.
'They forgot to charge me...' :p

Some companies are very good about complaints, but some are VERY bad.

I bought a bog standard packet of Sainsbury's rice a while back. I'd had it in storage for a while, but one night decided I wanted some, so I went ahead and opened the packet. To my dismay, while it had been sitting there, a load of insect things had hatched out of what I can only assume were eggs and were now crawling amongst the rice. There were literally hundreds of them.
To cut a long story short, I took the whole thing back to the store and showed the CS desk. After a LOT of complaining, I got nothing more than a replacement bag of rice. Unsurprisingly, it found its way straight into my bin. :mad:
 
Complained to BA about how late our return flight from Greece was once and the fact that we had to get a cab back home from heathrow. Got £50 back, but I surpose it wasnt free as it cost us £50 for the cab. :/
 
Complained to starbucks as my coffee wasn;t hot and they replaced it and gave me a voucher for a free one next time.
Happened a second time, but that time they only remade it.

Complained to nero about a **** cappuccino that just sucked, and they said "that's how we make them".
WTF!?!
After a lot more complaining, i got some more water in it...
Crazy bad service, don't really go there any more.
 
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