Anybody here work for Amazon (in the returns department)?

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I returned too many items, therefore Amazon banned me from using their site. That is what happened. There's nothing complicated about it.

They also banned a family member but quickly allowed them access again when they saw that they had returned 5 items since 1999.
 
CJ84 said:
That must feel so good.

I'd love to be able to buy something and not find anything wrong with it lol.

Out of interest Alec why were you returning so many things? Have I described anything that sounds like you?
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Keeps me in a job haha :D
 
AlecR said:
I think you were describing me tbh.
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Least I'm not the only one lol.

Girlfriend thinks I'm nuts, "why can't you just be happy with anything" is usually what she says.

that's why I try and stick with amoled screens when it comes to phones, as its one less "fault" for me to worry about, I remember buying an iPad and iPhone from Apple in lakeside, took it home and spotted the backlight bleed and it was driving me nuts, there was no way I could live with it, was straight back to Apple a few days later to return them. Thank god for their no quibble 14 day returns.

Or in the past when I had a 5s that had backlight bleed I could put up with, I noticed my screen was yellower than friends phones, so off I went to Genius Bar to play the exchange lottery.

Or even when I've had one with a loose power button, it's enough for my ocd to trigger an exchange.

Yet my girlfriend has backlight bleed, a screen that looks like cats pee when it displays Google, but she doesn't care, it's fine.

At my worst though I'll analyse the phone and see a small blemish or the screen has a slight gap and I need to return it, it's actually not normal lol.

Mr Men said:
Keeps me in a job haha :D
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Out of curiosity when Amazon get a return is it tested? Like I returned a monitor for backlight bleed? But I can't imagine it's tested to see? By tested I don't mean is it checked to see if item is in there, or working but just to ascertain the fault?

Unlike say currys where they literally plug it in and need to see it to determine if it's bad enough? Which is in contrast to Argos who just check the item is in there, serials match but don't actually test for the fault.
 
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CJ84 said:
Out of curiosity when Amazon get a return is it tested? Like I returned a monitor for backlight bleed? But I can't imagine it's tested to see? By tested I don't mean is it checked to see if item is in there, or working but just to ascertain the fault?

Unlike say currys where they literally plug it in and need to see it to determine if it's bad enough? Which is in contrast to Argos who just check the item is in there, serials match but don't actually test for the fault.
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Yeah if you sent a monitor back saying it was defective it would be checked to make sure the item is there in the box and probably sent to the warehouse deals dept who will then test it and decide if its still sellable as a used item or not.
 
CJ84 said:
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This thread made me look at my Amazon account, and in 6 months and 20 items I've kept 3 lol.
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Well it has started to catch up with me...

Received this email, although it's not at "account closing stage" yet.

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Mr Men said:
Yeah if you sent a monitor back saying it was defective it would be checked to make sure the item is there in the box and probably sent to the warehouse deals dept who will then test it and decide if its still sellable as a used item or not.
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What about if a customer just returns an item, not faulty?

Reason I ask, is that last Christmas, my Father bought my Mother a Canon point and shoot camera worth £300 from Amazon. He had ordered the model in black but received an e-mail from Amazon customer services to say that they were out of stock of the black so the camera would be silver.

On Christmas Day, my Mum received the camera and asked me to set it up for her. When I opened the box, what I found inside was a cheap Canon which must have been from quite some years ago, it also had scratches all over the body, so clearly was second hand.

What we could never work out was as to whether it was a swap some unscrupulous person had made, then returned the camera. At that point, did Amazon customer services check it at all? Or did they actually check it, but the person just saw a Canon camera so assumed it was fine... although it looked very different to the massive picture on the box!

Otherwise, I wondered whether there was perhaps some involvement by Amazon Customer services, due to the fact that they e-mailed about the colour of the camera before it was sent out. There must be so many temporary staff at Christmas that maybe some people are stealing?
 
With regards to all the hysteria about the return being signed for by "Amazon", they'll be signing or stamping for their deliveries on a bulk manifest, ie City Link turn up with about 150 consignments, they check each one off against a manifest and then sign for or stamp the whole lot in one go.

As for trusting the City Link driver, you do realise he doesn't take your parcel directly to Amazon don't you? The parcel moves through a whole delivery network.

Massively unlikely it's been stolen or lost by City Link if it's got a POD.
 
Lopéz said:
As for trusting the City Link driver, you do realise he doesn't take your parcel directly to Amazon don't you? The parcel moves through a whole delivery network.

Massively unlikely it's been stolen or lost by City Link if it's got a POD.
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I know - the question was specifically about the driver who collected it from me hence why I replied in that manner.

I agree with your second point.
 
I always use Amazon's return option via collect + because its cheaper and you get your money back the second you leave it with the dispatcher. So regardless of them receiving the item they process a refund.

I know this doesn't help you now but for future reference I would advise doing this.
 
I return the odd thing to Amazon but most of the time things are fine and I don't need to! Not had a problem with Amazon returns yet tbh been very good so far.
 
AlecR said:
Be careful.

You'll get two more warnings and then they'll close your account.

If your returns percentage is over 10% now you've gotta find a way to fix it: I.e. order lots of items and don't return them.
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robj20 said:
Could order a load of free kindle books, might alter your ratio in the right direction.
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Cheers for the advice.

Fortunately I bought a plasma tv which I'm happy with, so won't be returning anything anytime soon.

I had ordered lcd screens and I was returning them due to backlight bleed, or severe banding which was bugging me when playing football games or anything with panning on mainly uniform colours.

I'm definitely going to be more careful in the future.

The reason I used amazon though was because I had the peace of mind I could return the items. Had I bought it from say an independent tv store or something I imagine I'd have struggled getting an exchange for backlight bleed, well it certainly wouldn't have been as straight forward to exchange/return.

I'm gonna order things like games etc that I won't have any reason to refund/exchange etc to get my ratio up.
 
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They also do it on how many items are returned in a certain time limit, so spread out your returns if you can.

The best advice I can give is: buy an item, return an item, buy an item, return an item, etc. Preferably, buy two or more items, return an item, return an item, buy three items, etc.
 
Nexus said:
What about if a customer just returns an item, not faulty?
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When I worked for Play who basically copied Amazon all returned items would go to the "booking in" department. This is basically someone sat at a terminal who briefly checks the package to ensure what is being return is what it says on the screen and then grants the customers money back. The return reason was ignored because it took too long to analyse items and workers had to meet crazy booking in quotas. I can't imagine the Amazon return process is much different, probably worse given the amount of returns they must get and cut-throat profit margins.

What happens after that depends on the item. Cheap crap just goes to mass auction with "faulty goods" slapped on it. Things with good re-sale value like books, games, DVD/Blu-ray, etc get sold for more. Electronics is a more complicated. At Play we tested the valuable items and sorted them. Bad stuff goes to auction and good stuff is resold under pseudonym sellers on the companies own marketplace. Maybe Amazon go one step further and put returned stock back as new.

As for stealing the only people who did that were the Managers. :p Lowly minimum wage staff are subject to strict security searches although some did manage to steal some game discs. I hear Amazon is like working in a prison so I don't think many get away with it.
 
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