Anybody here work for Amazon (in the returns department)?

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I personally think there's a difference though between say ordering an item of clothing with the intention of wearing it for one night then returning it, or buying a toolkit to use for a one off, and buying items that you exchange several times due to "faults".

I've never bought anything with no intention of keeping it, however as I'm really anal and ocd, the tiniest fault I spot makes me return it for another, faults that the average person wouldn't notice or even consider a problem.

For example when Amazon were doing 50 series Panasonic plasmas, I returned a few due to not being able to tolerate either the buzzing or vertical banding, so I exchanged a few in the hope of getting a "perfect" panel.

I personally don't see anything wrong with that, and certainly wouldn't put those scenarios in the same basket as people who buy things with ZERO intention of keeping it. Or using John Lewis 90 days returns as some sort of rental service.

Why I choose Amazon over other retailers is because their system is good, not to abuse. For example if I bought a monitor from **** and it had backlight bleed, I'd have a nightmare returning it, as they'd need it back first at my own cost, then they would test it and determine if they classed it as a fault, when people have different levels of tolerance of what is acceptable backlight bleed, and if they didn't class it as a fault they'd charge me a fee to return it, for testing etc. Plus the whole process with them could take weeks.

Amazon on the other hand will send me out a replacement before they've received the original so I can compare which one is better and then return one.
 
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The item has conveniently turned up and they seem to have refunded me (hasn't gone onto my card yet but I've got an email from them).

They've sent me a letter saying they need more information - this is weird since it was quite clear what the item was, the address it was sent to, how much it was, etc. - seems like they're just buying time. Hmm.
 
From what you've said I think Amazon should ban you for good. You're getting goods from them, using them and then returning so effectively getting to use them for free. I doubt Amazon are responsible for your 'OCD'.
 
Unfortunately it's people like AlecR who ruin it for normal, decent consumers when policies are amended due to abuse. Just look at things like Logitech returns or 'unlimited' data deals where people take the absolute **** and then wonder why things are tightened up.
 
AlecR said:
If a company advertises something as unlimited, it should be just that. Otherwise, call it limited...
Click to expand...

You conveniently picked just one of my examples I see, but most ISPs and mobile companies do limit data now, thanks mainly due to people like you.
 
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