10. 7-Day Money Back Guarantee
10.1 In addition to Your statutory cancellation rights where You are a cash customer (set out in section 11 below) or any right of withdrawal You are entitled to where you are a finance customer (set out in section 12 below), Cazoo provides You with a money back guarantee ("7-Day Money Back Guarantee") from the date of Delivery or Collection of the Car for a period until 8pm seven days later ("7-Day Money Back Guarantee Period").
10.2 During the 7-Day Money Back Guarantee Period, You may request to cancel Your Order and the return of the Car to us, provided You have not damaged the Car or drive more than 250 miles during the 7-Day Money Back Guarantee Period. If You have, we have discretion whether to allow the 7-Day Money Back Guarantee or not and Cazoo may reject Your Car return. If You have paid for the Car by entering into a third-party finance agreement You will also need to tell the finance provider that You wish to withdraw from Your finance agreement. You should read section 12 which explains this in more detail.
10.3 Where You have paid for the Car Yourself and not entered into a finance agreement and You wish to exercise the 7-Day Money Back Guarantee, Cazoo will return to You the purchase price of the Car as specified in the Order, (including the Delivery Charge (if applicable)), except for:
- 10.3.1 £1 will be deducted for each mile You have driven above the 250-mile limit (calculated against the Car’s mileage noted on Your Delivery or Collection receipt); and
- 10.3.2 the cost to repair any damage to the Car while You were responsible for it.
10.4 Where You have paid for the Car by entering into a finance agreement and You wish to exercise the 7-Day Money Back Guarantee, then instead of issuing You with a refund for the Car, Cazoo will return to the finance provider the amount which is payable by You to the finance provider under the Finance agreement when You exercise Your right to withdraw from that agreement (see section 11 below) provided that You comply with Your obligations set out in these Terms and Your Car is returned to Cazoo. On returning Your Car to Cazoo You will be required to pay to Cazoo the sums set out in sections 10.3.1 and 10.3.2 above. Cazoo will also refund the Delivery Charge to You (if applicable).
10.5 To be eligible for the 7-Day Money Back Guarantee:
10.5.1 in the past 12 months, neither You nor anyone in Your household must have claimed under the 7-Day Money Back Guarantee or any similar guarantee we provide for subscribing to a car; and
10.5.2 You must book a pickup of the Car to take place within 14 days after You request a return from us (the “Pickup Period”); and
10.5.3 You must not use the Car (or let anyone else use the Car) after expiry of the 7-Day Money Back Guarantee Period.
10.6 If You need to rearrange a pickup, You must contact Cazoo Customer Support by phone on
020 3901 3488. If You do this at least 24 hours before the scheduled time, we will rearrange the pickup at no extra cost to You. If You do this less than 24 hours before the scheduled pickup time, we will charge You £250 to rearrange the pickup. Pickup must take place during the Pickup Period for You to be eligible for the 7-Day Money Back Guarantee.
