Anyone had experience with Collect+?

kinger8938 · 9 Sep 2016 at 15:17

Waiting for a parcel sent using this service, the tracker says "loaded on to Bristol Van"

So does that mean it will arrive today? That was at 7am

LeeUK · 9 Sep 2016 at 15:27

Depends how far away Bristol is?

BennyC · 9 Sep 2016 at 15:32

Yes, used regularly albeit for free returns. Not a particularly speedy service but everything has always arrived.

No idea what other levels of carriage they offer.

wedrum · 9 Sep 2016 at 15:33

you will receive it today, i think the working hours are upto around 6pm

Howard · 9 Sep 2016 at 15:36

I've sent things with them numerous times, for eBay. Only once did I have a problem where the item appeared to be mis-delivered, but it turned up 2 days later and their Twitter team were very helpful.

They're generally perfectly fine, nothing like the levels of crap service displayed by Yodel and UK Mail.

tom_e · 9 Sep 2016 at 15:38

Howard said:
I've sent things with them numerous times, for eBay. Only once did I have a problem where the item appeared to be mis-delivered, but it turned up 2 days later and their Twitter team were very helpful.

They're generally perfectly fine, nothing like the levels of crap service displayed by Yodel and UK Mail.

They're part owned by Yodel

Cosimo · 9 Sep 2016 at 15:40

Had a few ebay items delivered by delivered by them. It will arrive sometime.

dacads · 9 Sep 2016 at 15:41

Yes it should do.

As for *experience, used them dozens of times myself, for sending parcels without issue.

wedrum · 9 Sep 2016 at 15:47

i have found that collect plus and myhermes are great, and in all the hundreds of parcels i have sent only 2 had issues and they both paid the compensation quickly unlike royal mail.

Torquar · 9 Sep 2016 at 15:53

tom_e said:
They're part owned by Yodel

They are Yodel in all but name. They use Yodel drivers and depots.

kinger8938 · 9 Sep 2016 at 18:01

Still nothing so maybe monday now i guess? Weird that its loaded on a van! We are probably an hour from bristol

LeeUK · 9 Sep 2016 at 18:17

I've had a few things delivered via them in the past to a local convenience store, mainly from online clothes shops. Usually get a text when it's ready to collect.

diamount · 9 Sep 2016 at 18:20

Their parcels are delivered by Yodel, so YMMV.

kinger8938 · 9 Sep 2016 at 18:30

Scrap that they delivered to neighbour but didnt pop a card in the door!

sven256 · 9 Sep 2016 at 18:31

kinger8938 said:
Scrap that they delivered to neighbour but didnt pop a card in the door!

At least it was not thrown on your roof or left in a bin!

BDEE · 9 Sep 2016 at 18:32

Use them frequently. Probably sent 50+ things with them.

Never lost anything. One thing once turned up damaged. I got compensation to the full value within a few days.

darael · 9 Sep 2016 at 19:48

sven256 said:
At least it was not thrown on your roof or left in a bin!

I'm expecting a parcel from Yodel tomorrow.

wedrum · 9 Sep 2016 at 19:49

best get your ladder out.

Akagi · 9 Sep 2016 at 19:53

Not had a single issue with Collect+, always very reliable. Conversely I have never had an order which was supposed to be delivered by Yodel actually arrive, and that is about 5 times. One time it was a laptop.

So they clearly don't use Yodel drivers everywhere.

The Collect+ packages tend to come in a car, Yodel deliveries would surely come in a Yodel van, assuming they ever reach their destination.

neil_g · 9 Sep 2016 at 19:54

Torquar said:
They are Yodel in all but name. They use Yodel drivers and depots.

What he said. They're just as unreliable.