Anyone Having BT Issues?

McDaniel · 12 Feb 2009 at 17:27

For the last few days my BT Net has been so slow, i phone Tech team who said i had been capped and gave me the fair use team - rung them, said they dont cap anymore and it was a tech problem, rung tech team back - confirmed it was a cap, went back to fair usage - said there wasnt... back to Tech who raised it with an engineer. Got a call from engineer asking if it was ok now... do a speed test and...

Certainly seems like a cap to me - and it is 24/7 not just peak times

/edit

Oh the Hub says i am connected at 8,046kb/s

pennywise · 12 Feb 2009 at 18:08

www.speedtester.bt.com

See what your actual IP throughput comes back as (don't run it on a wireless PC either). If the engineer was only out today, it might take 72 hours for the BRAS profile to recalculate to match the sync speed. It's unlikely to be a cap since your upstream is terribad as well, although we won't be able to tell until you run the proper BT speedtester.

(Side note - if you think you've been capped (which is unlikely since they rarely cap lines anymore) check your @btinternet.com email address, the FUP team send out mails to people that are being monitored.)

McDaniel · 12 Feb 2009 at 18:15

Run one of them tests yesterday and came out with practicly the same as above

Also no e-mail at the btinternet address

tolien · 12 Feb 2009 at 18:52

The speedtest result might be the same but it'll give your IP profile, which would reduce your throughput...

McDaniel · 12 Feb 2009 at 19:09

tolien said:
The speedtest result might be the same but it'll give your IP profile, which would reduce your throughput...

Fair Enough

Your DSL connection rate: 8096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 500 kbps
Actual IP throughput achieved during the test was - 439 kbps

tolien · 12 Feb 2009 at 19:15

IP profile for your line is - 500 kbps

There's your problem. Wait for your IP profile to increase (it should happen within days), bug BT to reset it, or move to an ISP staffed by people with a clue.

pennywise · 12 Feb 2009 at 19:34

Just goes to show how inaccurate (read: useless) speedtest.net is anyway...

Colossus · 12 Feb 2009 at 19:49

I've had problems recently with getting throttled and pings to UK game servers over 90.

Very fustrating.

CliffyBiro · 12 Feb 2009 at 19:51

Been having same problems, including sudden loss of connection.

McDaniel · 12 Feb 2009 at 19:58

tolien said:
There's your problem. Wait for your IP profile to increase (it should happen within days), bug BT to reset it, or move to an ISP staffed by people with a clue.

Is it automatic then, just takes a few days to go up?

CliffyBiro · 12 Feb 2009 at 20:04

Been getting AWFUL speeds and regular disconnections lately and no idea why.

Ran the BT Speedtest which tells me:

Your DSL connection rate: 1536 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1750 kbps
Actual IP throughput achieved during the test was - 1031 kbps

Whatever all that means....

And Speedtest.net gives:

Now, that sounds fine, but I am yet to get speeds anywhere near that on regular day to day downloads such as BBC podcasts, iPlayer streaming, or in fact any online video. It has been reduced to buffering 20 secs for every 10 secs watched.

And the disconnections mean it's near impossible to play the PS3 online atm.

Help!!!

GSDog · 12 Feb 2009 at 20:05

McDaniel said:
Is it automatic then, just takes a few days to go up?

It's usually around 3 days I think.

tolien · 12 Feb 2009 at 20:51

Yeah, it should go up within 3 days. Worst case you have to get BT to reset it and it'll go up after that.

Wiggins · 12 Feb 2009 at 20:52

I had god awful speeds for several days and they seemed to happen after 1pm until the early hours.

I was rebooting the router daily to see if it was the problem until I found that you need to keep it online for 3 days for the exchange to level itself off. Apparently they throttle the speeds for a few days to find the optimum speed for you're line.

Had no problem since.

CliffyBiro · 12 Feb 2009 at 20:55

Wiggins said:
I had god awful speeds for several days and they seemed to happen after 1pm until the early hours.

I was rebooting the router daily to see if it was the problem until I found that you need to keep it online for 3 days for the exchange to level itself off. Apparently they throttle the speeds for a few days to find the optimum speed for you're line.

Had no problem since.

So is turning the router on and off not the right thing to do?

I only have my router on when it's in use.

Rroff · 12 Feb 2009 at 21:19

Aslong as your not turning it on and off constantly i.e. several times an hour its probably fine... infact it can be better in some cases as a random spike could drop your sync/profile taking a couple of days to come back up again... I just leave mine on 24x7 tho.

If your turning it on and off several times a day tho it can fool the system into thinking your having trouble syncing and will result in a silly low line speed and interleaved mode being enabled... you really don't want that.

pennywise · 12 Feb 2009 at 22:27

skippi90 said:
Been getting AWFUL speeds and regular disconnections lately and no idea why.

Ran the BT Speedtest which tells me:

Your DSL connection rate: 1536 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 1750 kbps
Actual IP throughput achieved during the test was - 1031 kbps

Whatever all that means....

And Speedtest.net gives:

Now, that sounds fine, but I am yet to get speeds anywhere near that on regular day to day downloads such as BBC podcasts, iPlayer streaming, or in fact any online video. It has been reduced to buffering 20 secs for every 10 secs watched.

And the disconnections mean it's near impossible to play the PS3 online atm.

Help!!!

Looks like your line is broken into ****. Your sync rate shouldn't be below your IP profile... Try leaving the router on as much as possible and see if your speed stabilises at all. I've probably asked you before, but have you ever actually called tech support about it to enquire (and I mean the Belfast desk, not the foreigns who read the scripts)? I'm sure that would be a lot more productive instead of just moaning on here about it at every opportunity...